My Airtel HD Set Top box was unserviceable since a long time the engineer finally arrived on 18th Nov 2011 at 8 p.m. and replaced my Set Top Box with another old box for which I was also charged Rs 750/-. On enquiring about the box being old I was informed that the box was returned by some other customer after some problem and it is being installed at my place after repairs. The replaced Set Top Box is loosing audio through HDMI cable on its own and then suddenly the audio comes back, this has been happening since the service engineer has left, I have already lodged a service request no. 13781537 with Customer Car. I hope the Airtel service responds promptly this time and resolves my problem in a manner which would not increase my troubles instead of reducing them. IT IS A REQUEST THAT PLEASE DO NOT FOOL THE CUSTOMER BY REPLACING ONE UNSERVICEABLE SET TOP BOX WITH ANOTHER OLD AND UNSERVICEABLE BOX AND CHARGING HIM FOR THE SAME.
I have received a call back from the customer care and the engineer, but instead of realising the problem I am being told that my HDMI cable is unserviceable without no one even checking it, neither the engineer without checking it, and I dont understand how the customer care people can come to this conclusion without actually seeing the problem. I have already checked my cable with other set top box and it is working absolutely fine, similarly I have checked another cable in my set top box and the same problem persists. The problem seemingly lies with the HDMI outport of set top box as the transmission is satisfactory through AVG able. I hope you people provide me with a decent/new set top box and not a repaired one which infact has not been repaired at all...!!

Sir,
Regarding complaint no 13781537 and 13795291, Yes, That is all I have received since yesterday, just calls from your side, the engineer has not bothered to either call me up or come and check my problem. Why are you people so unprofessional..???
It has already been 2 days that a faulty set top box has been installed at my place under replacement after charging Rs 750, I was told that any problem will be resolved free of cost within 7 days and thereafter I will be charged again, are you and the engineer trying to delay the process so as to fleece more money from me??? I believe I now have a strong case of monetary fraud and am really wanting to go to consumer court unless u expedite teh change over of my set top box.

Sir,
I have purchased a airtel dig tv from online on 9th nov' 2011 and next day the local dealer come and installed the full set and told it will activate with in a hour.

But it pass 10 days, till day activation not occurred. Local dealer says the they cunt do any thing, customer care service says with activation code the cant do any thing.... the caller, by whom I had purchase the same (01204087672) they also not helping with giving their irritating console every time.

What should I do now.............

Thank You

My all details is here under:

Name - Sukanta Sekhar Sil

Cust. Id - 3009368617

Reg Mob No - 9434140360

Address - Power Grid, LLHP Complex,
PO - Ranipool, Gangtok, Dist - East Sikkim
Sikkim - 737135 India

Local Service Office No - 09002334430/9932988093