I am Amol Kadam. Videocon Customer ID 43766368
I have faced lot of trouble from the customer care of Videocon D 2 H services resulting the loss of money and mental peace. The details are as below.
I have D2 H connection installed in the month of May through GLK kit.I was told to get the scheme of 4444/- Rs for which the subscription for 3 years is valid for Diamond pack.
I had called the customer care number and asked for the purchase and details of the voucher 4444/- on the Date 30 th May 2011 against the request number 41888668. they told me that the above said voucher would be delivered within 24 hours to the address through Videocon representatative against the cash on delivery.
I had waited till 01 st June but no Videocon representative had called or replied. I again called the customer care number and was insured that the request is in process and I will be contacted soon.
After waiting for 2 days without any callback from them, I again contacted the customer care and was told that the above scheme was closed on 31 st of May 2011 but as I had registered before the 31 st May 2011, I will definitely get the voucher.
I had called atleast ten times till 15 th june wherein i had always ensured that the voucher will be provided soon. Every time I was given the non-sense excuses about the delivery of voucher. No executive was ready to give me any assurance of resolving the problem and commitment of expected timeline.
And now finally they had refused to provide me the voucher. I feel cheated as it is not at all my fault.
1. Wrong information was given to me every time i called.
2. By refusing to provide me the above voucher will cause in loss of Rs. 6000/- minimum.( Normal voucher cost of diamond pack = 265 X 48 months = 12720/- Rs ) (this voucher =4444/- only)
3. They have given wrong assurance and commitment every time resulting in mental stress and fatigue.
4. They had wasted my precious time 20 minutes per day X 10 days = 200 minutes
5. The delay in services of company is not at all customers’ mistake and hence company has to be penalized for delays in services and wrong information sharing with customer.
6. So Videocon D2H should be penalized to provide me the free services of diamond pack for four years.

Originally Posted by amol.kadam

I am Amol Kadam. Videocon Customer ID 43766368
I have faced lot of trouble from the customer care of Videocon D 2 H services resulting the loss of money and mental peace. The details are as below.
I have D2 H connection installed in the month of May through GLK kit.I was told to get the scheme of 4444/- Rs for which the subscription for 3 years is valid for Diamond pack.
I had called the customer care number and asked for the purchase and details of the voucher 4444/- on the Date 30 th May 2011 against the request number 41888668. they told me that the above said voucher would be delivered within 24 hours to the address through Videocon representatative against the cash on delivery.
I had waited till 01 st June but no Videocon representative had called or replied. I again called the customer care number and was insured that the request is in process and I will be contacted soon.
After waiting for 2 days without any callback from them, I again contacted the customer care and was told that the above scheme was closed on 31 st of May 2011 but as I had registered before the 31 st May 2011, I will definitely get the voucher.
I had called atleast ten times till 15 th june wherein i had always ensured that the voucher will be provided soon. Every time I was given the non-sense excuses about the delivery of voucher. No executive was ready to give me any assurance of resolving the problem and commitment of expected timeline.
And now finally they had refused to provide me the voucher. I feel cheated as it is not at all my fault.
1. Wrong information was given to me every time i called.
2. By refusing to provide me the above voucher will cause in loss of Rs. 6000/- minimum.( Normal voucher cost of diamond pack = 265 X 48 months = 12720/- Rs ) (this voucher =4444/- only)
3. They have given wrong assurance and commitment every time resulting in mental stress and fatigue.
4. They had wasted my precious time 20 minutes per day X 10 days = 200 minutes
5. The delay in services of company is not at all customers’ mistake and hence company has to be penalized for delays in services and wrong information sharing with customer.
6. So Videocon D2H should be penalized to provide me the free services of diamond pack for four years.

Dear Mr. Amol Kadam,

Customer ID: 43766368

With reference to your concern listed on 20 June 2011. We would like to inform you that the same has been noted and our team is working on a resolution.

We will get in touch with you for further details of your concern as the need arises and will make every effort to revert with resolution as soon as possible.

Regards,
Videocon d2h Team

Dear Mr. Amol Kadam,

Customer ID: 43766368

With reference to your concern listed on 20 June 2011 regarding special recharge offer of Rs. 4444 on free SD DTH Satellite connection with Philips LCD.

We would like to inform you that last date to avail the benefit of recharge offer of Rs. 4444 with Philips LCD was May 31, 2011 only. This offer was only applicable with a recharge of Rs. 4444 by May 31, 2011 through a special recharge Voucher of Rs. 4444.

If you have any further queries, please call our customer care numbers below:

• 18008810111 (Toll Free)
• +91-9082099999 (Chargeable)
• 1860-881-0111(Chargeable)
• 0120 – 3989677 (Chargeable)

You can also email us at customercare@d2h.com. We will make every effort to revert with resolution as soon as possible.

For details of all our Products and Services you may visit our Website www.videocond2h.com.

We endeavor to provide you with our best services.

Regards,
Videocon d2h Team

Dear Sir,

I am not at all satisfied with your responses towards this complaint.

I suggest you to please read and understand the complaint carefully and not to give the replies without any justifications.

Please justify by answering my questions?

1. I had registered a request on 30 th june 2011 and at that time the scheme was available. Is it not your service issue of not delivering and meeting time lines? And why you expecting me to pay for it?

2. Why i had been given the wrong information and commitments at the first call only?

3.Why i had been kept guessing regarding voucher availability every time since last 15 days by you? What is your standard response time for any complaint to resolve?

4.Why the details of the complaint are not updated at your end correctly due to which i had to explain all the happenings to your officers every time i called?

5. Right now services are expired for my connection. Inspite of this issue why are you sending me reminders to recharge soon?

6. You have to give the answers to all these above questions with best of your policies and discussions. Will you please?

Regards,

Dear Sir,

I am not at all satisfied with your responses towards this complaint.

I suggest you to please read and understand the complaint carefully and not to give the replies without any justifications.

Please justify by answering my questions?

1. I had registered a request on 30 th May 2011 and at that time the scheme was available. Is it not your service issue of not delivering and meeting time lines? And why you expecting me to pay for it?

2. Why i had been given the wrong information and commitments at the first call only?

3.Why i had been kept guessing regarding voucher availability every time since last 15 days by you? What is your standard response time for any complaint to resolve?

4.Why the details of the complaint are not updated at your end correctly due to which i had to explain all the happenings to your officers every time i called?

5. Right now services are expired for my connection. Inspite of this issue why are you sending me reminders to recharge soon?

6. You have to give the answers to all these above questions with best of your policies and discussions. Will you please?

Regards,