I m a resident in jalgaon in maharashtra. The purpose to file a complaint is that i am having a videocon d2h service at home., but nowadays the sound in the LCD tv is not audible to us,though the program is going on.
Many complaints have been filed by me ,but no as such response have came to us .It's been 1 week we have been complaining.so there's a humble request to you to see the matter immediately.
thanking you.

We get an SMS and then refer to website that the D@H is free and to deposit money in Syndicate bank account.

It contains the logo of videocon DTH.

Following is the text on website, visible only if you have got an SMS and registered.

Please do something to close this website or take an action...

Dear Customer,

During The Time Of Advertising Survey You Will Get a Free Gift Hamper From D2h Videocon “D2h Videocon Set Top Box With DVD Player” And The Gift Will Be Shipped to You At Your Registered Mailing Address On 25/06/2010 At 2:30 PM .At 5:00 PM The Time of Delivery You Will Have To Show An Identity Proof it Can Be One Of This Three Option Your Voter ID Card, Driving License Or PAN Card. And You Will Have To Submit A Xerox Copy Of Any Of The Above Mentioned ID Proof With 2 Passport Size Photo Graph And These Following Thing You Will Have Give At The Time Of Delivery and the person need to be present who is registered with us this Gift hamper 3399/- Which Is Absolutely Free Of Cost Only For Your Mobile Number And Even You Will Not Have To Pay A Single Penny In Future However You Need To Pay The Customer Service Tax That’S Your Consumer Service Tax Only And You Can Deposit The Amount At Your Nearest Syndicate Bank Branch to Deposit The Amount Details Are Mentioned Below.
Name: Anant Narayay Jha
A/C Number: 95002210010680
The Above Mentioned Details is One Of Our Senior Executive From Mumbai Branch office moreover deposit last time is at 3:30 PM and date on 23/06/2010 And the Moment You Will Deposit The Amount In The Bank You Will Get A Deposit Receipt Which You Will Have To FAX It To Our Fax Number 011- 47615787 And Once You Will Fax The Receipt Our Representive Will Contact You Within 4 Hours if By Any Chance You Will Not Be Able To Deposit the Consumer Service Tax Than The Confirm Delivery Will Be Cancelled

Kindly, Please Follow The Rules And Regulation Of The Company .Dear Customer Please Use The Privileges Given By Our Company.

Thank You For Choosing D2H Videocon.

Regards,

Sir, mere pas 2 mahine se videocon d2h hai.hamara id no 5652900 hai. but 1 mahine se yeh theek nai chal raha aur ek week se to bilkul bhi nai chal raha.no picture.bahut bar hamne complaint ki par na hame complaint no diya aur na hi d2h theek kiya.aap plz ise theek karvaye nahi to hum court mein complaint karenge.kyunki hamare pass koi rasta nai hai.

vikashkumar
9592489021

my name is sommya singh and we got this d2h connection from rewari haryana. our customer id is 2353716. now we are in vadodara and we are using diamond pack. the display of the channels in entertainment , movie section has been so poor from past 15 days that it is hardly visible.
only news channels are properly working. so i wud like to know that if ur charging so much and cannot improve the service then what is the use of taking ur d2h connection.firstly we wud like to know that why few channels are working and few are not. and in how many days our problem vl be resolved or we shud buy some other connection bcz D2H services have been extremely hopeless.

sommya singh

Dear Sir

This is to bring into your kind notice that the service being provided by the Videocon is not up to the mark of customer satisfaction . I Have recharged my dish vide no 798389861666 on 5.07.2010. but the same is not showing in my balance . the toll free lines provide by u are alwals remains closed or busy. i donot think this is a fare business. My customer ID is 8614447

Dear Sir,

I am resident of Raipur Chhatiisgarh.
my customer ID no 1213538

My d2h setup totally dead about last 15 days. many times I have complaint to customer care but no response about that.customer care and engineers are not solving my problem..
In market many dish TV reliable services, It is better that I choose a new One.

D2h Service-hopeless Service

Rajesh K. soni
09406082515

Dear Sir,
As i am having videocon D2h since the day when rain start in ahmedabad i am getting problem when ever rain comes picture get stuck and box get hang then we have to restart every thing then it start working and even at that time rain is on so it want work I THINK ITS MY BIGGEST MISTAKE THAT I HAVE PURCHASE SUCH PRODUCT ITS VERY EASY TO PURCHASE BUT AFTER THAT SERVICE IS 000000 JUST CALL THEM THEY SAYS JUST SORRY IS THIS ENOUGH BUT WHAT ABOUT THE PROBLEM WHAT WE ARE FACING AND THEY DON'T CARE FOR IT ???? I don't have time to call cc and talk with them all the time regarding same problem
Aziz
9824025659

dear sir,
i am dnyaneshwar bagul, from nashik. My custmer id is 3256877. my d2h service has stop from 30/09/2010 at 07.30pm,
so, please solve my problem and start service again.

dnyaneshawar bagul

To date;4/10/10
Videocon

Sub; not received the product offered with Videocon cell phone
Ref; costumer no 787173

Dear Sir
I purchased Videocon mobile phone on 28/3/10, with the mobile phone I was offered a d2h.
I logged my product on 12/4/10 at that time co. said your product will be delivered within 48 hrs , but still I am waiting for the same I made several calls on 13/5/10,3/6/10,27/9/10,29/9/10&5/10/10 every time the people giving me same ans. That you will get your product will be delivered within shortly.
Now let me ask will I get the product? If yes then when if no then ………………

Thanking you

Falgun patel

Dear Sir/Madam,

My Cell no is 9617211914, while installing the D2H at my home the executive did not mape the remote to TV.
Kindly send your executive to do the needful at your earliest.


thanking you,

regards
Rajendra Jat
Customer ID : Forgot

I PURCHASE D2H PRODUCT AT 28 MAY AT THAT TIME I RECHARG WITH RS.1000 AND TOLD 5 MONTH FREE SUBCRIPTION BUT AFTER 4 MONTH AND 14 DAYS (14 OCT) MY BALANCE WAS 0 THAT MEANES THEY CHARGE AS PER REGULAR CUSTMER .WHAT POINT TO EXTRA RECHARGE EARLY AS THEY CHARGE AS REGULAR BASICE.THEREIS APRRO.15 DAYAS SUBSRIPSION LOSS . custmer care represantative answer round and round .BE ON YOUR PROMISE. my d2h id;11517680

I have recently purchased ad2h vediocon after being told that its services were good.Today i went to adealer to add an additional pack to my existing diamond pack and to my horror the dealer tells me that he does'nt have time to waste on such kind of matters.If this is the state of your franchises the I am not sure how long your company will be called the fastest growing company in this sector.The details of the dealer are
MAHESH ELECTRONICS, OPPOSITE SBI SRIRAM MARKET, KANHAN NAGPUR
If u feel something should be done please do so but rememeber no company can suvive iof its outlets have such unfriendly customer attitude and it definitely tarnises the image of the company.


Mr G A Pillai
Customer ID 23113040

dear sir

my c.id. 14148730 my d2h servis very pouras
my dear sir your srcvies has very pooooooooooooor
my d2h 00000000000000000000000000000000000000000000000000 00000000000000000
000000000000000000000000000000000000000000000
0000000000000000000000000000000000000000000000

Dear Sir,
I am purchases videocon D2h LCD in Jaipur Rs 16000/- and i am getting one year Fee Recharges
but after one year all channel is closed and asking for Charging Rs 300/- per month

Please letus me know that National Channal is Free for All Network but Videocon D2h not shown the channal ( The LCD is DEAD )

I THINK ITS MY BIGGEST MISTAKE THAT I HAVE PURCHASE SUCH PRODUCT ITS VERY EASY TO PURCHASE BUT AFTER THAT SERVICE IS 000000 JUST CALL THEM THEY SAYS JUST SORRY IS THIS ENOUGH BUT WHAT ABOUT THE PROBLEM WHAT WE ARE FACING AND THEY DON'T CARE FOR IT ???? I don't have time to call cc and talk with them all the time regarding same problem


Rinki Rastogi
M-9460116794

my d2h service is interrupted for last 3 days after making several contacts you where unable to solve my problem .so this is a final warning to you and if my problem is not solved within today i will legal complaints in consumer court .my id no.is 30166411.my mob no.is 9969150823.

sir
my self parmod gupta and my id is 31652636. Videocon d2h is not working for since last 5 days. Even after repeated call to customer care nobody attended. I am facing a very bad experience with it. Videocon D2H service is a very bad service. I don't have time to call cc and talk with them all the time regarding same problem and my complian no. is 37424968

Hello sir, I am Khalid Hussain from Bhopal, sir there is a person name Ritesh Mahalwar in bhopal his mobile no is 9893270275, 9907411111, he is actually making fool to the people by selling videocon d2h and telling everybody that he is verification officer in videocon, so please do something sir otherwise i will go to court.

Originally Posted by Khalid Hussain

Hello sir, I am Khalid Hussain from Bhopal, sir there is a person name Ritesh Mahalwar in bhopal his mobile no is 9893270275, 9907411111, he is actually making fool to the people by selling videocon d2h and telling everybody that he is verification officer in videocon, so please do something sir otherwise i will go to court.

Dear Mr. Khalid,

Greetings from Videocon d2h!

With reference to your concern listed on 25 May 2011. We would like to inform you that the same has been noted by our team and is currently investigating the Issue.

We will make every effort to revert with resolution as soon as possible.

Best Regards,
Videocon d2h Team

Originally Posted by Khalid Hussain

Hello sir, I am Khalid Hussain from Bhopal, sir there is a person name Ritesh Mahalwar in bhopal his mobile no is 9893270275, 9907411111, he is actually making fool to the people by selling videocon d2h and telling everybody that he is verification officer in videocon, so please do something sir otherwise i will go to court.

Dear Mr. Khalid,

Greetings from Videocon d2h!

With reference to your concern listed on 25 May 2011. We would like to inform you that the same has been resolved.

Further, We would like to notify you that Mr. Ritesh Mahalwar is not a fake person and he is very much associated with our team who is doing direct sales for Videocon d2h.

Should you have any pending queries or issues, please feel free to contact our customer care.

• 1800-881-0111 (toll free)
• +919082099999 (normal charges apply)

You can also email us at customercare@d2h.Com.

For details of all our products and services you may visit our website http:/www.videocond2h.Com

Regards,
Videocon d2h team

Hi, I am Saurabh jain from ludhiana, My Vediocon Customer ID no. 9553415, Last 7 days my set was not properly running. The display shows that
"Under Process Upgradation". After So many times my problem is still pending no any service engg. call me or no body senior person from customer
care talk with me. This is very bad service from Vediocon. At every time when I call customer care they said wait some time engg. will come, still
u can't talk with us" But nobody from vediocon solve or resolve this probelm. last day engg call ur problem solve but u 300 rupess recharge coupen buy
i talk engg u r change my box than i recharge account engg i say sorry u can first recharge a/c than u r call & coming u change box This company
cheat customer
please take action my complaint

Thanx u

Saurabh jain

9417370059

Hi Sir,

I hope i am referring to the correct person as i am tired of following up the issue with D2H.

I am using D2H box since a year now and recently i relocated to a new place so i had asked for the relocation. I had to follow up for more than 2 days for the relocation service and it was only after that, that my relocation was done. I was told the relocation charges would be Rs 250 which would be deducted from my online account. But when the Engineer came to install the device he said that he was told by the company that i need to pay him cash. So i did pay him hard cash Rs 250, but to my surprise even after paying hard cash to the engineer these people deducted Rs 450 from my D2H account.

When i came to know about this i called up the customer service and a complaint (Complaint No: 45855192) was logged for my issue and i was assured the money would be credited back to my account within 10th of July. I waited till 10th but as it happens nothing was done to resolve my issue. So i again called up the Customer service where i talked through several executives who assured me that the money would be credited back within 24 hours, but again they were just assurance and now its more than 3 weeks i am calling customer service and nothing has been done.

So today when i again called up the customer service i was given your number (02066440517) and told to call you up and talk to you but as it happens the number didn't work so i called up customer service again and got this email id to which i was told to address the issue.

I hope at least you will be able to resolve my issue and restore my faith in D2H as i have lost the faith and you are my last hope .


This was the issue i raised few days back and also emailed to the Nodal officer but didnt get any reply and to my surprise i cant find my complaint in here seems Admin has deleted my post...pathetic....

I had purchased Videocon LCD on 23-Oct-2011 with in-built d2h. I have received SMS from videocon that my installation will be done on 29-Oct-2011 at 11:00 AM. I also got a Customer ID and Workorder Number from Videocon, which is : Customer ID: 57445433 and Workorder Number: 8887062. But still my installation is pending. I have called 2-3 times in Videocon customer services but there is no positive response from their side.
Please do the needful.

Regards
Pankaj Dhar
Mob: 9810796941
pankaj.dhar85@gmail.com

Hi,

The story had biggen with time when, i shifted my house goods from One place to another place in pune city and i raised the resuest for my D2H installation at new loaction, and they explain me for wall mounting charge Rs 500/- so i accept it and told them, send your executive and mount my LCD on wall. they send the person and LCD intallation done. every thing is ok and proper in place, but still i have a question that 500 is ok for the simple wall mounting(this is my first concern actually).

And now after few days i am just checking my D2H account through internet, the i can to know that they cut Rs 800/- from the account(actually they can't take hard cash at the time of service as custmor care executive explain me policy that is ok... what ever his policy) but the problem is the cut Rs 800 instead of Rs 500/- as they told me previously.

Then i make a complaint againt extra Rs 300/-, they take my compalin No.-91469505.
its start from 1st week of Dec 2011. and i got call from his executive on 8th Dec 2011,
i explain him all the thing again and he said "OK sir we will resolve your issue soon."
and then not getting update till last week of Dec 2011. then i called him. then again they initiate the task to assign to some body else. he called me at 2nd week of Jan 2012. then i explain him from start. the no replay till date.

Yesterday i called him for want to know update regarding my compalin No.- 91469505, so they reply that compalin has been resolve and what ever the chage has been apply again your service is absolutelly correct, and we can't refound you amount in you D2H account.

For start to end it seems like he is the customer and i am service provider, i mean its like vice versa relation right every time i call hime for update.

1. Every time i called him to know the update for my compalin.
2. They cut the amount from the D2H account not taken hard case at the time of service, beacuse D2H account is sufficient funded and whatever amount they want, they reduct it without any intimation from, because the account and amount with him right now.
3.Whatever they want, cut the amount without any intimation, i didn't get any reciept and explaination for amount(they service charged).
4. Why they can't update for any amount cut from the D2H account with proper reason(on mail ID or on SMS).
5. Actually they want to do his monopoly(they are fraud) beacuse of this reason they can't take hard case at the time of service and can't give any recipt, beacuse they want to cut extra charge. instead of fear charge.


my custmor ID - 15365064
Complain No. - 91469505

So here is my concern is that, why they cut Rs 300 extra from my account and, i want to get it back to my account Rs 300/-.and send me reciept for the amount.

Thanks
Manish Gupta