Dear Lodha Manager,

We booked an apartment in your "flagship" project - Casabella (Dombivalli) in March 2009. We were given sweet promises of a dream home at that time. The customer service executives were nice enough to answer our queries question. But once we paid 2 advance installments, things started changing. The construction was supposed to be started from September - October 2009. However your executives kept on giving stupid excuses of heavy rains etc and the construction did not start till September 2010.
The customer service representative dint used to pick up phones anymore and always gave lousy answers.
We had to re sanction the Home loan (from LICHFL) a couple of times since everytime we asked Lodha people, they used to promise the construction will be starting next month.
Now when you have started construction somehow, you send 2 demands per month. LIC executives atleast take 2-3 weeks to process the demand. However, if you get the check even 1 day late, you charge us 18% interest on the demand. Everytime we complaint, your executives threaten us with the clauses in the agreement.
Initially the construction was supposed to be completed in April 2011, then they informed that the possesion date will be postponed to Dec 2011 and now they are saying that it will be April 2012.

I am an IT professional and I understand the meaning of deadlines and what customer is.

Please help us. I dont want to take names but requesting you to keep some gentle and nice customer executives.

Pavan Rana
D 601, Majestica Casabella

Originally Posted by pavan.rana.svit@gmail.com

Dear Lodha Manager,

We booked an apartment in your "flagship" project - Casabella (Dombivalli) in March 2009. We were given sweet promises of a dream home at that time. The customer service executives were nice enough to answer our queries question. But once we paid 2 advance installments, things started changing. The construction was supposed to be started from September - October 2009. However your executives kept on giving stupid excuses of heavy rains etc and the construction did not start till September 2010.
The customer service representative dint used to pick up phones anymore and always gave lousy answers.
We had to re sanction the Home loan (from LICHFL) a couple of times since everytime we asked Lodha people, they used to promise the construction will be starting next month.
Now when you have started construction somehow, you send 2 demands per month. LIC executives atleast take 2-3 weeks to process the demand. However, if you get the check even 1 day late, you charge us 18% interest on the demand. Everytime we complaint, your executives threaten us with the clauses in the agreement.
Initially the construction was supposed to be completed in April 2011, then they informed that the possesion date will be postponed to Dec 2011 and now they are saying that it will be April 2012.

I am an IT professional and I understand the meaning of deadlines and what customer is.

Please help us. I dont want to take names but requesting you to keep some gentle and nice customer executives.

Pavan Rana
D 601, Majestica Casabella

Dear Pavan Rana,
I don't know whether this is going to be a consolation for you or bring grief to you, let me tell you that you are not the only one who is suffering. Any person who has booked a flat with Lodha will have the same grievances. When is Lodha going to wake up? According to the latest survey Mr. MP Lodha is amongst the 50 richest persons in India. What good will the money serve him if he ends up cursed by the buyers of his property! Probably if he is reading this he should take up matters in his own hands and help all of us in getting our dream houses as promised by his company. Once again we all would like to request Mr. Lodha to respect our dreams and honour his promises.
Ganesha Rajesh

Originally Posted by Unregistered

Dear Pavan Rana,
I don't know whether this is going to be a consolation for you or bring grief to you, let me tell you that you are not the only one who is suffering. Any person who has booked a flat with Lodha will have the same grievances. When is Lodha going to wake up? According to the latest survey Mr. MP Lodha is amongst the 50 richest persons in India. What good will the money serve him if he ends up cursed by the buyers of his property! Probably if he is reading this he should take up matters in his own hands and help all of us in getting our dream houses as promised by his company. Once again we all would like to request Mr. Lodha to respect our dreams and honour his promises.
Ganesha Rajesh

Thanks Ganesha for your comments.
I feel that Lodha has invested all our money into other projects they started in Thane and other areas and these properties are much more costly to buy. Lodha sold the dream to middle class people in projects such as casa bella, casa gold etc (the common people proejcts) and invested this money in other ambitious projects meant for the rich.