I order a book in first week of June , I was assured that I will receive the book in 7-10 days. But even after 20 days no book was sent I wrote a mail that if ur not able to send the book I will purchase
it from other vendors, after 15 minutes I got the call from Bookadda representative that the book will delivered in few days.When I received the book I found the pages upside down and not in proper sequence.
I got assurance from Bookadda that they will replace the book along and even reimburse the courier charges.I couriered the book on 15th july.I paid Rs. 60 as courier charge and they told me that they will send me a coupon which I can use for further purchases from BookAdda only, though it was their fault I have to bear the charges and force to buy from them again. I mailed them thrice but they are ignored the mails even their customer care center was always engaged.On 4th august I made a reminder call to them ,and a new book was sent to on 7th Aug. but to surprise it was the same book that courier them back. Now they told me to send this new book back through the courier and they will replace the book.
Is there any consumer forum which deals with this kind of online frauds.

Hello,

This happnies sometimes with bookadda.com because of unavabile books so sometimes it takes more than 20 days. I hope you have got your books now. Also I just want you to know that you can get discount when you order books online at bookadda.com. Use this coupon code for bookadda to get discount.

Regards
Aahna