REFUND AWAITED.

Thanks & Regards,
B D Baheti
Solar Manufacturing Division
Reliance Corporate Park,
Module 5C FF CA16
Ghansoli,
Thane-Belapur Road,
Mumbai - 400701
Desk Phone : 022-44770689

From: Ballabh Baheti
Sent: Thursday, December 09, 2010 2:36 PM
To: 'rdcare'
Subject: RE: Subscription Number RD10000534735

EVEN THE REPLCAEMENT COPY NOT RECEIVED.

I AM PROCEEDING TO “CONSUMR COURT” FOR REFUND CLAIM.

Thanks & Regards,
B D Baheti
Solar Manufacturing Division
Reliance Corporate Park,
Module 5C FF CA16
Ghansoli,
Thane-Belapur Road,
Mumbai - 400701
Desk Phone : 022-44770689

From: Ballabh Baheti
Sent: Tuesday, December 07, 2010 12:52 PM
To: 'rdcare'
Subject: RE: Subscription Number RD10000534735

PLEASE REFUND MY SUBSCRIPTION AS REQSTD. WITHOUT WASTING MY TIME N ENERGY FURTHER IN EXCHANGING MAIL n MAIL.

Thanks & Regards,
B D Baheti
Solar Manufacturing Division
Reliance Corporate Park,
Module 5C FF CA16
Ghansoli,
Thane-Belapur Road,
Mumbai - 400701
Desk Phone : 022-44770689

From: rdcare [mailto:rdcare@intoday.com]
Sent: Tuesday, December 07, 2010 12:38 PM
To: Ballabh Baheti
Subject: Subscription Number RD10000534735

Dear Mr. Baheti,
Thank you for your e-mail.
We sincerely regret the inconvenience caused to you.
We would like to inform you that we have already arranged to send you the replacement copy for the missed issue November’10. Hence, we request you to kindly confirm us with the receipt of the same, so as to enable us to do the needful.
We would request you to kindly provide us with your alternate mailing address along with pin code so as to enable us to deliver the issue regularly.

We request you for your kind understanding and co-operation.

We assure you that we shall implement all possible measures from our end, so as to maintain a streamline delivery of the magazines in future
Please feel free to get back to us for further assistance/clarifications.
Assuring you of the best possible services, always
Regards,

Dhurba Thapa

Executive-Customer Care

Reader’s Digest

Please quote your Subscription Number RD10000534735 for the future interactions.


________________________________________
From: Ballabh.Baheti@ril.com [mailto:Ballabh.Baheti@ril.com]
Sent: Thursday, December 02, 2010 7:13 PM
To: rdcare
Subject: RE: Subscription Number RD10000534735

SINCE BEGINNING, EVERY MONTH I HAVE TO CHASE UP FOR MAGAZINE COPY WHICH I CANNOT AFFORD.

HENCE, PLEASE REFUND MY SUBSCRIPTION AS REQSTD. WITHOUT WASTING MY TIME N ENERGY FURTHER IN EXCHANGING MAIL n MAIL

Thanks & Regards,
B D Baheti
Solar Manufacturing Division
Reliance Corporate Park,
Module 5C FF CA16
Ghansoli,
Thane-Belapur Road,
Mumbai - 400701
Desk Phone : 022-44770689

From: rdcare [mailto:rdcare@intoday.com]
Sent: Thursday, December 02, 2010 5:54 PM
To: Ballabh Baheti
Subject: Subscription Number RD10000534735

Dear Mr. Baheti,

Thank you for your e-mail.

We sincerely regret the inconvenience caused to you.

On checking our records we find that we have already given replacement for the month of November’10 issue and the same shall be delivered to you within 3-4 working days.


With regards to theDecember'10 issue, we would like to inform you that the magazine should reach you by 15th of the month. We request you to kindly bear with us in the interim and confirm the receipt of the same.

We also request you to kindly reconsider your decision to cancel your subscription and allow us another chance to continue servicing you.

Please feel free to get back to us for further assistance/clarifications.

Assuring you of the best possible services, always

Regards,

Dhurba Thapa

Executive-Customer Care

Reader’s Digest

Please quote your Subscription Number RD10000534735 for the future interactions.

________________________________________
From: Ballabh.Baheti@ril.com [mailto:Ballabh.Baheti@ril.com]
Sent: Wednesday, December 01, 2010 3:49 PM
To: rdcare
Subject: RE: Subscription Number RD10000534735
Not yet received.

Request to please refund my subscription after deducting proportionate amount for 3 months immediately as I am completely fed with your services.

PLEASE REFUND IMMEDIATELY FAILURE TO WHICH I’LL MOVE APPLICATION IN CONSUMER COURT AGAINST YOU based on trailing communication.

Thanks & Regards,
B D Baheti
Solar Manufacturing Division
Reliance Corporate Park,
Module 5C FF CA16
Ghansoli,
Thane-Belapur Road,
Mumbai - 400701
Desk Phone : 022-44770689

From: rdcare [mailto:rdcare@intoday.com]
Sent: Wednesday, November 24, 2010 6:05 PM
To: Ballabh Baheti
Subject: Subscription Number RD10000534735

Dear Mr. Baheti,
Thank you for your e-mail.
Please accept our sincere apologies for the inconvenience caused to you due to the wrong updated your mailing address.

We have made the necessary correction in our records and your corrected address is as mentioned on this email. We trust this is in order.

MR BALLABH DAS BAHETI
RELIANCE CORPORATE PARK
MODULE 5C FF CA16
THANE-BELAPUR ROAD, GHANSOLI
MUMBAI 400701

Meanwhile, we are sending you the replacement copy for the issue dated November’10 under certificate of posting and the same shall be delivered to you within 7-10 working days. We request you to kindly bear with us in the interim and confirm us with receipt of the same.

If in future you miss any more copies of the Reader's Digest, please drop us a line referring to this email and mentioning your subscription number, so that we can pursue this further.

We assure you that we shall implement all possible measures from our end, so as to maintain a streamline delivery of the magazines in future.

Thank you for your interest in the Reader's Digest, and we wish you many years of happy reading.
Please feel free to get back to us for further assistance/clarifications.
Assuring you of the best possible services, always
Regards,

Dhurba Thapa

Executive-Customer Care

Reader’s Digest

Please quote your Subscription Number RD10000534735 for the future interactions.

________________________________________
From: B D Baheti [mailto:ballabh.baheti@ril.com]
Sent: Tuesday, November 23, 2010 12:22 PM
To: rdcare
Subject: Re: Subscription Number RD10000534735

Please note the change of address slightly as under and recitfy your mailing records.
B D Baheti
Reliance Corporate Park
Solar Manufacturing Division
Module 5C FF CA16
Thane-Belapur Road,
Ghansoli
Mumbai 400 701, India
Deskphone : 022-44770689

THE MAGAZINES IS STILL AWAITED.BEING A SUBSCRIBER,CAN I EXPECT A PERMANENT RESOLUTION.

RGDS,
BDBAHETI


----- Original Message -----
From: "rdcare" <rdcare@intoday.com>
To: "B D Baheti" <ballabh.baheti@ril.com>
Sent: Friday, November 19, 2010 10:48:39 AM GMT +05:30 Chennai, Kolkata, Mumbai, New Delhi
Subject: Subscription Number RD10000534735
Dear Mr. Baheti,
We thank you for your e-mail.

Please accept our sincere apologies for the inconvenience caused to you due to non receipt of the copy of the Reader’s Digest for the month of November’10.

It is possible that your earlier copy was either lost in postal transit, or someone intercepted it before you. In spite of our efforts and co- operation from postal authorities, we have not been successful in eliminating all such losses.

Therefore, as a goodwill gesture, we are arranging to replace the missed issue November’10 and the same shall be delivered to you within 7-10 working days. We request you to kindly bear with us in the interim and confirm us with receipt of the same.

We are also separately writing to the post office regarding the missing issues so as to ensure regular & timely delivery of the future copies to you.

Please feel free to get back to us for further assistance/clarifications.

Assuring you of the best possible services, always.

Regards,

Sweta Ojha

Executive-Customer Care

Reader’s Digest

Please quote your Subscription number RD10000534735 and case id 2680671 for the future interactions.
________________________________________
From: B D Baheti [mailto:ballabh.baheti@ril.com]
Sent: Thursday, November 18, 2010 10:31 AM
To: rdcare
Subject: Re: Subscription Number RD10000534735

AGAIN SAME PROBLEM NOT RECEIVED FOR NOV'10.
Thanks & Regards,
B D Baheti
Reliance Corporate Park
Solar Manufacturing Division
Module 5C FF CA16
Thane-Belapur Road,
Ghansoli
Mumbai 400 701, India
Deskphone : 022-44770689


----- Original Message -----
From: "rdcare" <rdcare@intoday.com>
To: "B D Baheti" <ballabh.baheti@ril.com>
Sent: Thursday, October 28, 2010 5:34:01 PM GMT +05:30 Chennai, Kolkata, Mumbai, New Delhi
Subject: Subscription Number RD10000534735
Dear Mr. Baheti,

We thank you for your e-mail.

We assure you that all possible care shall be taken from our end, so as to regularize the delivery of the magazines in future.

We would like to inform you that your subscription gift (Set of 03 books) has been dispatched from our end, which shall be delivered to you within next 3-4 weeks. Hope you shall bear with us in the interim

Please feel free to get back to us for further assistance/clarifications.

Assuring you of the best possible services, always.

Regards,

Rani Sharma

Sr. Executive-Customer Care

Reader’s Digest

Please quote your Subscription number RD10000534735 for the future interactions.
________________________________________
From: B D Baheti [mailto:ballabh.baheti@ril.com]
Sent: Wednesday, October 27, 2010 5:56 PM
To: rdcare
Subject: Re: Subscription Number RD10000534735

My Submission is -
1. Please regularise despatch of monthly magazines in time.
2. What was the gift? If it is some sort of books (as sensed from your trail mail), yes I received it. If it is any valuable article than yet to receive.Please Confirm.
Thanks & Regards,
B D Baheti
Reliance Corporate Park
MDM Consolidation
Module 3C SF CU220
Thane-Belapur Road,
Ghansoli
Mumbai 400 701, India
Deskphone : 022-44772295


----- Original Message -----
From: "rdcare" <rdcare@intoday.com>
To: "B D Baheti" <ballabh.baheti@ril.com>
Sent: Wednesday, October 27, 2010 5:33:00 PM GMT +05:30 Chennai, Kolkata, Mumbai, New Delhi
Subject: Subscription Number RD10000534735
Dear Mr. Baheti,

We thank you for your e-mail.

Please accept our sincere apologies for the inconvenience caused to you due to non receipt of the copies of the Reader’s Digest for the months of September’10 & October’10.

On checking our records we find that we have already given replacement for the months of September’10 & October’10 issues and the same shall be delivered to you within 6-7 working days. We request you to kindly bear with us in the interim and confirm us with receipt of the same.

In accordance with our offer, we had dispatched the gift to all eligible readers. Since you have not received it as yet, it seems probable that your gift has been lost or pilfered in postal transit.

We regret that you have been inconvenienced though no fault of yours. As a goodwill gesture, we are sending you another copy of the gift through post. We request you to please allow us 3-4 weeks time to deliver you the gift. Hope you shall bear with us in the interim.
We assure you that we shall implement all possible measures from our end, so as to maintain a streamline delivery of the magazines in future.

Please feel free to get back to us for further assistance/clarifications.

Assuring you of the best possible services; always.

Regards,

Dipti Sharma

Executive-Customer Care

Reader's Digest

Please quote your Subscription Number RD10000534735 or Case Id 2669431 in all future correspondence.


________________________________________
From: B D Baheti [mailto:ballabh.baheti@ril.com]
Sent: Monday, October 25, 2010 11:33 AM
To: Subscription
Subject: NON RECEIPT OF MONTHLY MAGAZINES - SUBSCRIPTION - RD10000534735

Dear Sir,

Extremely sorry to say that I am not receiving magazines regularly inspite of lodging complaint thru' e-mail/phone every month.

Everymonth I have to call your office and request for Magazines.

Similarly I have not yet received "PROMOTIONAL GIFT" as committed while accepting new subscription.

Please either regularise the same or refund my subscription immedialtely.
Thanks & Regards,
B D Baheti
Reliance Corporate Park
MDM Consolidation
Module 3C SF CU220
Thane-Belapur Road,
Ghansoli
Mumbai 400 701, India
Deskphone : 022-44772295