July 23, 2010
Chevrolet Sales India Pvt. Ltd
1st Floor, Plot Number 15,
Re: COMPLAINT; ACCIDENTAL SERVICE/REPAIRMENT- AVEO U-VA
- 02-07-2010 at PATNI TOP, J & K.
I am to convey my feelings towards your good concern and your grate REPUTATION.
Earlier we had MARUTI Wagon Rs in our family and were relying on them for their Good services.
But when our family learned about CHEVROLET Car, -its quality and performance as well as your assurance of providing best SERVICES after Sale, we immediately switched over to your decent CAR, we have purchased TWO Cars, UP-81/Y6852 and UP-81/AB 0250 copies of our both R.C are enclosed for reference.
To our hard luck, while my family was returning from SRINAGAR (J & K) after Vacations in my CAR No: UP-81/ Y6852, my car met a head on Collision at PATNI TOP WITH A truck. On the alertness of my Driver, my Car was damaged badly, but the family members including the driver remained SAFE by grace of God. No doubt our car is STRONG enough to bear this Heavy Accident. The Body of the Car is badly damaged, whereas the Chassis and Engine remain un-hurt to a great extent.
A proper FIR was filed on the spot; The Insurance Company was duly informed car was lifted by crane to Jammu. A mechanic was arrange, who made the car perfect to DRIVE further. The Car was brought on its own wheels and was sent to AGRA on 07-07-2010 Repair Order No: 001621 for its repair to your authorized dealer M/s KALYAN AUTO SALES, AGRA.
I was assured that the affected vehicle would be soon repaired. I am constantly asking Agra to know about the progress of its repair, and I am replied that The Company has NOT SUPPLIED THE NEEDED PARTS AS YET. This shows your UTMOST NEGLIGENCE CARELESSNESS towards your Car USERS.
Keeping in view your Standard and Goodwill, it shall be very much appreciated if you
Please contact your above Auth Dealer and arrange to send them the required parts and accessories to enable them to repair my Car at the earliest and to maintain the trust which we and our family had developed with Chevrolet.
Thanking you and hope to receive your concrete action in this matter.
Four Star Industries