To,
The Regional Head/Customer relation Manager/ Head Consumer Cell/ Marketing Head,
Maruti Suzuki India Limited

Date- 25-06-2010

Sir/Madam,

Sub- Complaint against Maruti SUZUKI and Dealer (Case Ref. No.- 4844490519)

I had booked a car- Maruti Swift Dzire (Silky Silver VXI) on 18-03-2010 (Receipt No.- 4637, Allot No.- 0895-D-L00766, Cheque No- 005401, Union Bank of India, Pahargang, Rs25000/-). I was promised to deliver the car within 2 months of booking. The loan of Rs 2.5 lakhs was sanctioned by 27 May,2010 (Can be verified from HDFC bank associated with Competent Lajpat Nagar). We were promised to get the delivery on 29 May. We visited the showroom and the Manager Mr MM Joshi informed that they do not have any stock still we need to wait for 2-3 months.

The loan is valid for 1 month and they were asking to wait for another 2 months or cancel the booking (costumer harassment started right from here). After constantly requesting he agreed to deliver the car in between 6-10 june. He gave the case to Mr Pawan ass. Manager (Mob no- 9811478982) who asked us to complete the formalities (payment draft and other papers) on priority.

Since 6th June I have been constantly following up with Mr Pawan to get the delivery, every time I call, I have to hear –Sir sorry we don’t have the stock, we have sent your car demand to maruti etc. He always tries to avoid/ignore our call and most of the times says that “I will call back in 10 minutes”, and never calls back. Nobody in Competent is giving me present status of my booking, the behaviour of the staff is very ignorant, harsh and pathetic. They simply say if you can’t wait you can cancel the booking (Very harshly and filled with attitude). We have landed in a situation of begging for our car rather purchasing (Matter of shame for Maruti).

We had a telephonic conversation with Mr MM Joshi, Manager competent lajpat nagar on 22-06-2010 and he informed us that Maruti Suzuki India is close for a week due to records maintenance and there will be no delivery of vehicles from 21-06-2010 to 27-06-2010.

I made a general telephonic enquiry (Dated- 24-06-2010 sales executive Mr. Dinesh) at competent Lajpat nagar to buy a new car and they assured me that on priority they can deliver the vehicle within 2 months from the date of booking. All this clearly shows that Maruti is also encouraging black marketing along with the dealers and taking undue advantage of the reliability of the name MARUTI by creating market monopoly.

There has been an increase of road tax in early june2010 and there are news of further increment of the cars prices from july, 2010 onwards.

I request you to kindly answer me on the following points:-

1) I request you to kindly clarify whether Maruti can fulfil my demand of the said car. If yes please specify the date till when, If no let me know so that I can cancel my booking.
2) Why Maruti is involving dealers to take booking which encourages black marketing (which is maximum during marriage season). Why there is no centralized system of booking from Maruti to have a transparency.
3) Why should the costumers bear the increment in prices in the delay period so called waiting caused by either the dealers or by the company or by the combined strategy of both?
4) I want to know the authenticity of the statement of Mr MM Sharma- “Maruti Suzuki India is close for a week due to records maintenance and there will be no delivery of vehicles from 21-06-2010 to 27-06-2010”.

E-mails regarding this matter was also sent to - singh.gurpreet@maruti.co.in, punit.chadha@maruti.co.in, nitish.kaul@maruti.co.in, contact@maruti.co.in, jagdish.khattar@maruti.co.in, shashank.srivastava@maruti.co.in, mayank.pareek@maruti.co.in,
rc.bhargava@maruti.co.in, s.nakanishi@maruti.co.in, mpareek@maruti.co.in, oishi@maruti.co.in,
tsuneo.ohashi@maruti.co.in on 19 june,2010 but all remained unattended till date.

Being a Maruti costumer from past 12 years I was having a faith which is now all shattered as I feel that Maruti is fluttering on its sales figures of May 2010 and are now least concern on costumer relationship and satisfaction.

MY DESIRE TO OWN A DZIRE HAS REALLY BECOME UNDESIRABLE!!!
Expecting an explanation and a spontaneous & strict action against the defaulters.

All time Maruti Costumer care Complaint No- 4844490519 dated- 25-06-2010, Name of the associate- Mr Sharad.
Regards,


Deepak Mital/ Puneet Mital
224 Dayanand Vihar, Vikas Marg, Delhi 92
9868204718, 9868861367
Email- mital.puneet@gmail.com

I booked maruthi SX4 Zxi MT on 30th june by the advane amount Rs 10000 to Dealer in chennai CARS INDIA Ltd Cenotap Road Show room the contact Sale man is mr srinivasan phone 9600112786 ADDRESS
CARS INDIA PVT LTD (CRESCENT AUTO REPAIRS AND SERVICES INDIA PVT LTD)-NO. 9,CENOTAPH ROAD NO. 9,CENOTAPH ROAD,NANDANAM 044-24338412,24338414,42269552 and the bill name is
NAME ADDRESS
CARS INDIA PVT LTD (CRESCENT AUTO RENTAL SERVICES INDIA PVT LTD)-ARCOT ROAD MINIMAC CENTRE, 118 ARCOT ROAD, VALSARAWAKKAM, 044-42761944,42717474, carsi7@vsnl.net
At July 1st he shows all colours of SX4 at Ambattur cars india service and show room. i want the oryster blue colour at the time of paying the balance amount but he told there was not available blue colour and i should wait for 3 weeks.
i cant wait i cancel the booking and i want to get back my advance amount from cars india but that man told - " you can't get full amount . we will take one thousand rupees for the service charge towards the cancellation" - and also they need a letter from me to get nine thousands rupees within a week
colours unavailable is not my mistake then how this is
the CARS INDIA is cheating me and getting money from me without sale SX4 blue.
Is any rules having maruthi dealers like this?
Now I purchased a Maruthi SX4 oryster blue at ABT maruthi Show room Guindy Chennai
At the time of booking the cars india sales man was dealing with me and came to my house daily but now after getting my advance there is no dealing and and the answer is "Come with a letter to our show room to get the the balance Rs 9000"
I have the options of coluor changing but the CAR INDIA LTD is Cheating me.
Can you help me ?
by
Anitha Kuppusamy
# 7 viswanathan St
Raja Annamalaipuram
Chennai 600028
cell 9841033486

Respected Sir,
I had a Wagonr Mh04cj6026. on 18th of June after servicing my car coming back to home we just decided to see a new kseries wagonr and went to Prakash Auto Koan gaon Kalyan. When we saw the new car we dedecided to to take that but before that i wanted to sold a old car and Mr Mangesh , who is looking after the old car saling saw the car and offered us Rs 205,000/- for the same. As per our expectation we were getting the price we decided to sold it but while talking with them we have told them that i have taken a loan from Kotak Mahindr and wanted to foreclose the same. At that time the amount of loan was Rs. 131,000/- and we tolad them that the remaining amout of my car will be transfer to a new car booking amount. for this they have agreed and we went back. on 19th of June Mr. Mangesh and Mr Talreja from Ulhasnagar branch came to our place and took my car as well as papers and told us that on Monday21st of June, 2010 they will forclose my loan. but sry to say this they havent didi that. On 24th June, 2010, I went for the booking the car , Mr Sanjeev Choudhary asked me for some booking amount when i asked them about the foreclosing amount they were unable to answer coz till that date my foreclosing was not done. Then also I booked a new Kseries WagonR car form prakash Auto.and asked for the delivery on 4th of July at that time they assured me about the same but now they are not sure that on 8th also they will be able to give me my new car, For this i had a word with Mr. Pathak from Ulhasnagar Branch, who is a G.M. but even he is not assuring me taht he will be able to give me a car on 8th of July. And when I sold my old car it has a macwheel and Mr mangesh assured me that when they will give me a delivery of new car thye will give teflon coating and antirust coating to my car and now these people are not agreeing for the same . Mr Ahuja who is the MD of Prakash Auto never takecare of their custimers and on delivery he give nothing extra to them . When i purchased my 1st care from Vitesse they gave me a very nice treatment and even in Navneet Motors at Thane, but i am really sorry to say that over hre in Prakash Auto no good treatment is given by them,. So this is my humble requwst to you that please look after this matter very seriously and see to it that i will get my car on 8th of July,2010.

Hoping for the good responce.
Thanking you.

Mr. Purushottam S. Upadhye.

Date : 11th July 2010


To

The Service division
Maruti Suzuki India Limited
Palam Gurgaon Road
GURGAON – 122 015
Haryana State

Email : Maruti Suzuki company manufactures the best selling cars in India



Sir,

Sub : Complaint on the dealer – reg.
-----------------------------------------

I have purchased a Maruti Suzuki Swift Dzire Petrol on 18th July 2008 through your dealer M/s. ABT Maruti, Trichy-Madras Trunk Road, Mambalachalai, Tiruchirappalli – 620 005. Hitherto there was absolutely no problem whatsoever in the performance of the vehicle. The car met with an accident on 2nd July 2010 on the Tiruchy – Dindugul Highway approximately 10 KMs. before Manapparai when I was traveling from Manapparai to Tiruchy. I drove the car at around 70 KMs. speed and suddenly the truck going on the front applied the brake and one of the protruding part of the truck touched the front wind shield of the card and the wind shield broke and there was also minor bruises on the front of the vehicle.
I drove the vehicle straightaway to M/s. ABT Maruti, Mambalachalai, Tiruchirappalli-620 005 for service. I was informed that the wind shield has to be replaced as well as minor tinkering work has to be done. I took their advice to go for the insurance as well since the vehicle was insured with Bajaj Alliance. Except replacing of the wind shield, there was no major problem and I found that there was an inordinate delay in delivering the vehicle on 10.07.2010. I was not available on that day and therefore the vehicle was delivered at my door steps. When I reached home at around 9.00 PM, I found that the interior of the car was abused like anything due to mishandling of the vehicle by the dealer. Since the wind shield was broken and the glass pane was still intact, when I drove the vehicle to ABT Maruti
…..2/-




- 2 -

there was no damage to the interior of the car. To the shock and dismay when the vehicle was delivered, I found the interior of the vehicle just above the meter panel and the air conditioner vent tempered and abused to such an extent that it look ugly. The interior was abused like anything due to mishandling at the time of replacement of the wind shield. I did not went to ABT Maruti to take delivery of the vehicle, but it was delivered at my door step when I was absent and therefore I could not enquire at ABT Maruti. Today being the Sunday, I was not able to meet the dealer directly. I am of the view that had the vehicle was handled properly, the abuse of the interior could have been averted. I apprehend that the value of the car had been drastically reduced and it also does not augur well for one to drive the vehicle with such an interior.
One of the reasons I went to Maruti is its quality and after sales service. I am perplexed when very little care was taken during the replacement of the wind shield and the prompt and good service took a severe beating.
Kindly enquire and do the needful.
Thanking you,
Yours faithfully,


(K. PARABHAKAR)


Copy to :
M/s. ABT Maruti
Trichy-Madras Trunk Road,
Mambalachalai,
Tiruchirappalli – 620 005.

I bought a car from Millenium Mobility last year in October. At the time of purchase the servie was good. However, when my car went in for first servicing, the service was very bad. I complained to the Managers several times, called the owner of Millennium Mobility and left messages for him to call me. To date I have not had any response from the dealer. Moreover, I also wrote complaint to Maruti Yuzuki directly when they asked for a feedback. Todate again, I have not had any response from them either.

Yes their product may be good but after sales service really sucks big time.

dear sir,
my self chintan purohit i booked one alto lxi bsiv /supirior white car with
the name of my mother Mrs. jayshreeben gopaldas purohit i paid booking
amount rs.5000/- at amar cars pvt.ltd on 20/6/2010 vadodara india gujarat
the advance paid by cheque cheque no is 816203 than i paid rs 49000/- cheque
no 816204 another rs 49000/- cheque no 816205 than i give my car maruti 800
japan model they give me price rs 14000/- at 7th of july i cancelled a car on 27/7/2010
they gave me a refund amount rs 1,09,250.so my outstanding amount rs 7750/-
now they told me you cancelled a car that's why our charges rs 5250/-
and now u get on rs 11,500/- because u cancelled a car.this is not genuine
reason to give back my money.you just please inform them don't do this
type of activity.
i am sending you my receipt no rec 10002742 coustomer id I104170996

I had purchaced a Maruti swift lxi on 23 june 2010 from automotive pvt ltd navi mumbai.On taking possession i noticed dampness in the dicky space and the back seat flooring.After few days since it was

raining i saw some more water in the dicky .Ibought this to the notice of automotive at the 1 free service.They said nothing about it

On 23 and 24 of july due to heavy rains there was lot of water in my dicky and back seat flooring.This i showed automotive who said they will look into the matter and took my car on 26 july.

The matter is still not solved. I still have water seeping in.

Can maruti udyog intervene and get thismatter solved. Ihad an earlier wagon r and used it for 7 years.It never gave me any problem which is why i opted for a maruti car. I hope my faith in maruti is restored

Waiting 4 a reply soon.
Dr.Treville pereira

I HAD BOOKED A SWIFT LXI ON 19/07/10,

IT WAS ASSURED TO ME AT THE TIME OF BOOKING THAT DELIVERY WILL BE MADE IN 4-6 WEEKS AND NOT BEYOND THAT.

NOW AT THE TIME OF DELIVERY THE COMPANY IS SAYING THAT

DELIVERY WILL BE MADE IN MONTH OF SEPTEMBER,NOT BEFORE THAT.

ON CONTACTING SENIOR EXECUTIVE- THE REPLY I GOT WAS SHOCKING,
I WAS TOLD TO CANCEL THE BOOKING AND TRY AT SOME OTHER OUTLET,OR IF CAN PAY EXTRA/PREMIUM -THEN DELIVERY CAN BE MADE.

ON ASKING ABOUT REASON FOR DELAY-I WAS ASKED TO LEAVE,
WAS TOLD IF WE WILL GET CAR,WE WILL INFORM YOU.
THIS IS NOT EXCEPTED AND I FEEL HARASSED.
I AM SUFFERING NOW,AS HAD COMMITMENT FURHTER,
NOW COMPLETE MY PLANNING IS DISTURBED BECAUSE OF THIS DELAY IN DELIVERY.

I WOULD HAVE REACTED IF THEY WOULD HAVE TREATED AS CUSTOMER AND HAD GIVEN COMPLTE DETAIL.
Nobody in Competent is giving me present status of my booking, the behaviour of the staff is very ignorant, harsh and pathetic. They simply say if you can’t wait you can cancel the booking (Very harshly and filled with attitude). We have landed in a situation of begging for our car rather purchasing (Matter of shame for Maruti).
THEY ARE TREATING COSTUMER AS IF THEY ARE OUR BOSS AND I WOULD LIKE TO INFORM YOU THAT IF MATTER IS NOT SOLVED IN SAID TIME ,THEN I AM FILLING A CASE AGINST THE COMPANY,AS PER BOOKING INVOICE DELIVERY WAS ASSURED BY 28 AUGUST 10.
OR THEY SHOULD GIVE A VEHICLE FOR THE TIME THEY ARE NOT ABLE TO DELIVERY MY CAR.


DETAIL: OF BOOKING: COMPETENT AUTO MOBILE
21,SHIVAJI MARG,NAJAFH GARH ROAD.
SENIOR EX: MRS ANU

CONTACT: TUSHAR SUNEJA
09873131334
EMAIL: MS_INFO87@YAHOO.COM

Sir/ Madam,

This is to inform u that i am maruti customer from last 5 years, i regularly serviced my car from your authorized workshop but every time i face problem with my car after servicing.
I went 2 times for complaint to same service station with car but nobody attend me due to heavy load of other cars.
Than i finally sent u complaint for same..............
I am not able to go again and again to workshop due to my own job and stay very far away from workshop.....
Complaint Against :- MY CAR Service Station (Jinsi, Bhopal MP)
Car Reg Name :- Mr Aziz Bahadur
Car Reg No :- MP04 HC 6323/ Alto

I already submit my complaint to contact@maruti.co.in but no solution or action taken.

Please do the needful........

Thank You...
Saud Ali Bahadur
C/O Aziz Bahadur
Bhopal (MP)
+91-9893371174 begin_of_the_skype_highlighting**************+91-9893371174******end_of_the_skype_highlighting begin_of_the_skype_highlighting**************+91-9893371174******end_of_the_skype_highlighting

Sir/ Madam,

This is to inform u that i am maruti customer from last 5 years, i regularly serviced my car from your authorized workshop but every time i face problem with my car after servicing.
I went 2 times for complaint to same service station with car but nobody attend me due to heavy load of other cars.
Than i finally sent u complaint for same..............
I am not able to go again and again to workshop due to my own job and stay very far away from workshop.....
Complaint Against :- MY CAR Service Station (Jinsi, Bhopal MP)
Car Reg Name :- Mr Aziz Bahadur
Car Reg No :- MP04 HC 6323/ Alto

I already submit my complaint to contact@maruti.co.in but no solution or action taken.

Please do the needful........

Thank You...
Saud Ali Bahadur
C/O Aziz Bahadur
Bhopal (MP)
+91-9893371174 email; saudali_b@rediffmail.com

hello sir ,
sir its a request of loss of my service book during one of my trip so the leafs of the service booklet and due to that i cannot get the free services . so please can u provide the needful and provide the servicing booklets my details are appended below. SS BABU Car ESTILO VXI, CHASIS NO -- 248389 , INV DATE -----31 DEC 09 , CONTROL NUMBER --- 6122402-NJDP.

Dear Sir

I had purchased new Wagnar lxi from Modern Automobiles 4mW IND Area Phase-1 chandigarh on 12 of August,Invoice no:VSL10000307 and it was got accident on 20th of august and i handover my car to workshop of Modern Automobiles on 21st of august

Till the date after 18 days zero progress had been done and the person incharge mr Shiv Dutt Makes me fool everytime i cal him

Maruti India got a good brand name in the market,if such a small work will take so long time then who will prefer your workshop

I am not satisfied with your service, U made me your first impression bad

Thanks

Vijay Gupta

09882116798
email-guptavijay490@gmail.com

Dear Sir/Madam Dt.14/9/2010
With due regards it is submitted that I have purchase Maruti Wagon-R LXI DUO BSIII from Maruti Show Room Named SB CAR Govind Nagar Kanpur on 7th July'2010. I have also insured my car through your dealer from ICICI Lombard Motor Insurance Co. LTD. But unfortunately on 29th Aug. 2010 I have faced a minor accident and due to this Bumper & Front both wheels of my car got damaged. I have brought my car at SB Car work shop on 29/08/2010 they insured me they will do their best. After 12days they phoned me to pick up my car. I went to show room &have shocked to see my car because neither they had replaced damaged bumper nor they repair wheels. I humbly asked reason behind this. They rudely answered me your bumpers claim not passed by insurance company regarding wheels they answered without payment it could not be repaired.
Sir I want to say that the claim is not a matter but the behavior of concerned person to me was very painful under the umbrella of Maruti India Ltd. Because personally I feel that the Maruti is the name of trust. I also feel that behind this a very tactful game is playing between Dealer & Insurance Company for their own interest.

Lastly I urged that kindly look into the matter and do needful for the name of Maruti.

Thanks.





You’re valuable Customer

Veerendra Mohan
H.No.336/9,Babupurwa
Colony Kidwai Nagar
Kanpur
Ph.No.9956839620
E Mail:-awasthi.dhirendra@GMail.Com

I purchased a maruti alto lxi car from Navneet Motors , Sirohi and issued cheques worth Rs. Three lac twenty thousands on 11th July 2010. At that time I was promised a discount of Rs.15000=00 on the show room cost.At that time I was promised Some accessories as complimentary gifts.When I asked for the bill, i was told that they will give it to me after two days. After my long persuasion I was handed over a invoice No.50490-AR4SG dated 12/7/2010 of Nvaneet Motors, Udaipur, For Rs 2,80014.
1. Did not give promised and advertised discount of Rs 15000=00.
2. The invoice was not from Navaneet Motors, SIROHI. as advertised in papers, TV advertisement, and brochure circulated. by the company. The invoice issued to me shows that the jurisdiction for disputed subject will be Udaipur and not Sirohi(Rajasthan)
3.The accessories supplied are not standard maruti accessories but local market purchased items, They were promised to be issued complimentary but exorbitantly charged though counter sale retail invoice.

This Unauthorized Navneet Motors SIROHI (Rajasthan ), is masquerading as a SALES and SERVICE Dealer for Maruti Suzuki, While it is only a unregistered service outlet, Cheating and overcharging customer without providing promised and mendetory services
Requested to call of this bluff,
Balbeer Mardia

The Regional Head/Customer relation Manager/ Head Consumer Cell/ Marketing Head,
Maruti Suzuki India Limited

Date- 23-09-2010

Sir/Madam,

Sub- Complaint against Maruti SUZUKI and Dealer (Lovely auto sahid bhagat singh nagar
( nawansahar),punjab)

i am owner of maruti swift dezire VDI bearing R.C.No.-H.P.-20 D-1285 Engine No.d13a11416213,chassis No.-ma3fsebis00273501 ,i replaced two doors from Lovely auto sahid bhagat singh nagar
( nawansahar),punjab against bill no.-br10000546 on 3/09/2010 . i am not satisified with the services
beacuse the fitting of doors are not proper and fine. i asked them about this problem and they replied me that this is because of default of bad doors supplied by maruti udyog. i visited the service station more than 3 times but every time they make exuses and donot reply in manner. i also meet the manager but it was again pessimist behaviour from manager side.
now i want to take a struct action against them though consumer court.please tell me what are the possible actions against them
sheetal sandhu
sheetalsandhu@rocketmail.com
ph. no-99884-63890
01975-257777

SUB : COMPALINT FOR DEFECTIVE PIECE - SWIFT - CLUTCH
MH 02 BJ 6554

Car was purchased in April 2009 this is seconf time the clutch has been a problem which has been replace now. MY ? is with in 1 & 1/2 yr twice the clutch has been replaced is this not the manufactring fault. This car has been driven only ofr 12000 kms & single hand with the MUMBAI City.
The matter has bneen taken up to the reginal office BANDRA but not happy with the services & NO POSITIVE REPLY.

wE ARE USING zen FRO 9 YRS. WHICH NEVER HAD SUCH PROBLEM.

WANT SOME ONE AT HIGHER LEVEL TO CONSIDER THIS & GIVE PROPER JUSTICE

Geeta Shirolkar
9920185510

This is regarding service given by Amar Cars , who is authorised dealer in Vadodara,Gujrat.
I am having Zen Estilo car ( MH 20 AY 868) ,which was damaged in acident during transportation by Agarwal Packers and Movers.

After submiting the car to Amar cars , he didn't t inspect the acidient car thoroughly. He tooks two month to complete the work ( Replacement of back right side door, back bumper and denting painting on dicky.)
I paid Rs. 39719/- as per the invoice. But when i inpected the car immediatley after delivery , there were list of 18 jobs pending whcih was not attended by Amar cars executive.

During the servicing he had not at all taken the care of care , because i could find lot of paint , spray of paint of the body of car and aldo denting / damage to other part of car.

Then again I have given back the car for re correction ( to complete thew pending 18 activities ) and he tooks 9 days.

On 9th day , at the time of delivery he keep me awaited for 30 min and handover the Car without taken the trial.

Now car couden't self start and giving lot of gers during running.


THIS IS THE EXAMPLE OF VERY VERY POOR SERVECE FROM MARUTI AUTHORISED DEALER..

Regards
Kishor Pachpr
8980031099
9970997099
kishor.pachpor@alembic.co.in

purchased maruti alto lxi from kiran motors, chhani road, baroda on 22/09/10. at that time there was a scheme of getting mga accessories worth rs. 9000/- free along with the car. since last more that one month i have not got complete accessories not i have been give number or RTO payment slip. on enquiring for accessories i have always got the answer that it is out of stock. if this is the situation then please stop the process for giving free accessories or stop manufacturing cars instead of bluffing the customers.

very poor service in comparison to HYUNDAI AND CHERVELOT. will suggest to relavites and friends also that not to go for maruti in future also as they cannot provide the service.

manish

9879900806
9727992212

I took my swift LXi to competent motors, ghazipur on 12.10.10. with the complain of noise in the suspension. This is the 5th time since I had to visit the workshop with the same complain. On both the occasion the brakes had been checked and necessary parts have been replaced. But the compalin could not be resolved. My Car has just done 50200 kms since 28th MAY 2008 (date of purchase). I called up the customer service helpdesk on 12.11.10 with the complains at gurgaon and and requested them to rectify the problem and they have assured me to send their representative accordingly on 14.11.10. But my problem is still i have already spent so many time for the same job which did not solve my problem …..??
PRABHJEET SINGH
My Ph. No. 098106666695

I took my swift LXi to competent motors, ghazipur on 12.10.10. with the complain of noise in the suspension. This is the 5th time since I had to visit the workshop with the same complain. On both the occasion the brakes had been checked and necessary parts have been replaced. But the compalin could not be resolved. My Car has just done 50200 kms since 28th MAY 2008 (date of purchase). I called up the customer service helpdesk on 12.11.10 with the complains at gurgaon and and requested them to rectify the problem and they have assured me to send their representative accordingly on 14.11.10. But my problem is still i have already spent so many time for the same job which did not solve my problem …..??
Prabhjeet Singh
My Ph. No. 098106666695

I took my swift LXi to competent motors, ghazipur on 12.10.10. with the complain of noise in the suspension. This is the 5th time since I had to visit the workshop with the same complain. On both the occasion the brakes had been checked and necessary parts have been replaced. But the compalin could not be resolved. My Car has just done 50200 kms since 28th MAY 2008 (date of purchase). I called up the customer service helpdesk on 12.11.10 with the complains at gurgaon and and requested them to rectify the problem and they have assured me to send their representative accordingly on 14.11.10. But my problem is still i have already spent so many time for the same job which did not solve my problem …..??
PRABHJEET SINGH
My Ph. No. 098106666695

We have purchased an Alto Lxi on 21/8/10 that means hardly 2 months ago n found out that 2 out of 5 tyres are found defective with pin holes n thereby leakage in it.
Patel Motors is not providing adequate help n replacement even though the product is within warranty period. Also the attitude of the agents is not proper n they are not responding properly.
We expect that immediate action will be taken regarding this matter.
Tyre detail: No. MRF 63981692310
MRF 63999142310
Plz we expect ur immediate concern.

myself navin nain,my swift HR 06V 0601 gadi is accident before 2 months and mr.prem sing head of workshop panipat and this man is not working aganst complete working so please .......................
my cell no. 09996025000,9416018350

From,
Winner Dairy Pvt.Ltd
Pondicherry

We have bought Swift VDI from INDUS MOTORS,KATTUPAKKAM,CHENNAI.before one month.Now I come to my problem. After doing temporary registration from Chennai we are yet to receive VAT certificate from your showroom which is insisted by our RTO for permanant registration.Inspite of repeated phone calls and messages we have not yet received the same,while the other dealers in chennai give on the same day of purchase failing which before one week.From sales they diverted to the accounts department One Mr.Ramesh Accts.manager .he is also not giving proper response.Even after making several phone calls he always says he will send it which is not done till now.This evening When one of the executives who attened my call says that they will not take out station car order do to this problem which is not the answer when i have already taken and am the sufferer without registering my car.I go out of station often and due to this problem it is not possible.If your people are so much irresposible what is to be done.When other company car dealers cooperate with the customer why can't your dealer.Its very dissappointment beacuse I have always liked your product and recommended my friend. In last month itself my friend circle have purchsed more than 6cars in which one of my freinds Mrs.Valsa Daina who purcashed the same Swift VDI before 10 days is also suffering the same problem from the same dealer.

Hope you understand my problem and help accordingly.

sir/madam,
i am mr.kamalesh guha of 604/12,kalyangar,p.o-kalyangar,24 pgs(n), i have a maruri suzuki zen estilo bought the car 5 months later , till now bhandari automobile cant sent me the actual blue book of the car ,my blue book reflects - i own the car from HDFC bank loan .i am confused for the same.several time i call them but there response always negative , till now i not get good service . please do something otherwise i have to go to consumer court .

dealer :bhandari automobile ,howrah, west bengal


car owner contact : kamalesh guha mobile: 9434136041,9153349458
email : abhijitghosh44@gmail.com.