I have book Swift ZXI (Azure Grey) through Fortpoint, Mumbai in first week of November 2010. I was committed that I will get the car by Jan 2011 end latest. Upon the commitment I sold my Alto to the same dealer in December 2010, hoping to manage my travelling for 1 month. I have already made the complete payment to Fortpoint as per the price list.

I am been following up with Fortpoint since Jan 2011 end but didn’t get any response from there end. I logged a complaint with Maruti (Complaint number – 9063874476 dated 17th Jan 2011) which was closed without my consent. Post which I got a call from Fortpoint mentioning I will get the car by Feb 2011 end without any further delays & they want me to confirm on mail regarding the new commitment. I sent the mail to Fortpoint confirming the same. But after noticing there is no action happening till Feb end I called them again. Reply from there end was that still the car is not available and will take more 15 days.

I have not got the new car till date (1st March 2011). Its been 4 months after the car is booked, which does not reflect good on Maruti Suzuki as a company.
I am very unhappy that I choose Maruti as my second car.
Vivek Sawant
+919820305553

Dear Mr. Sawant,

We regret the inconvenience caused to you. There is a waiting on the product Swift due to higher demand and lesser production capacity. Our customer care executives will go through the details of your case and revert to you soon.

Regards,
Maruti Customer Service Team

Originally Posted by Unregistered

I have book Swift ZXI (Azure Grey) through Fortpoint, Mumbai in first week of November 2010. I was committed that I will get the car by Jan 2011 end latest. Upon the commitment I sold my Alto to the same dealer in December 2010, hoping to manage my travelling for 1 month. I have already made the complete payment to Fortpoint as per the price list.

I am been following up with Fortpoint since Jan 2011 end but didn’t get any response from there end. I logged a complaint with Maruti (Complaint number – 9063874476 dated 17th Jan 2011) which was closed without my consent. Post which I got a call from Fortpoint mentioning I will get the car by Feb 2011 end without any further delays & they want me to confirm on mail regarding the new commitment. I sent the mail to Fortpoint confirming the same. But after noticing there is no action happening till Feb end I called them again. Reply from there end was that still the car is not available and will take more 15 days.

I have not got the new car till date (1st March 2011). Its been 4 months after the car is booked, which does not reflect good on Maruti Suzuki as a company.
I am very unhappy that I choose Maruti as my second car.
Vivek Sawant
+919820305553

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