FIAT Pls can i have a trouble free car is it too much to ask after paying 700000
This mail chain will explain everything
A Car that has made my life living hell Fiat Punto MJD 1.3 Emotion Pack
Have written to every body including Sergio Marchionne
Latest set of issues
Problems still unresolved(cant afford to sell this car and buy another one)
Read the complete mail for details
1>The car still drifts to the left on a straight road
2> AC water leak onto the carpet Now on the drivers side
3>(New problem)The steering wheel is really tight
4>(New problem)The fuel Lid doesnt work properly
5>Fortune motors made me sign a document saying I am satisfied with the service just after delivery when I kept insisting that i need a few days for it
6> Gears getting stuck
All this after
List of issues
> 1. The buttons on the dashboard were broken on day 1
>
> 2. The seat height adjustment had a problem. After setting the height it used to slip back into the lowest position.
>
> 3. There was black smoke coming even at 10000 rpm and the servicing guys said its normal for diesel cars.
>
> 4. The cigarette lighter conked off twice
>
> 5. The AC cooling auto shut off, the thermostat wasn’t working but the servicing guys never agreed.
>
> 6. The height adjuster handle of the driver’s seat broke
>
> 7. The wheel alignment started having issues even after service
>
> 8. Water was continuously leaking from the AC to the floor of the car
>
> 9. The oil lamp used to turn-on on its own even though the oil levels were normal
>
> 10. After a year Fiat tells me that the Goodyear wheel belt has an issue and its defective - even Goodyear confirmed that - but I had to pay for getting new tyres. if it was defective why did it take almost a year to notice it. Or you recommend that we buy tyre separately when we buy a Fiat???
>
> 11. Clutch cylinders failed completely and the car broke down in the 11th month of buying a brand new car. The car had to be towed to the service center(imagine I was 8 months pregnant then)
>
> 12. The gear box used to get stuck in the 3rd gear so the clutch had to be replaced again
>
> 13. The AC started malfunctioning - it would automatically go to high mode on hitting a speed breaker.
>
> 14. The LATEST >> The wheel alignment has again gone for a toss
>
> 15. The AC compressor has conked off and needs to be replaced
>
>
>
> And all this in Just a year…what more is left to come???????
---------- Forwarded message ----------
From: Jeslin George <jeslin.george@gmail.com>
Date: Mon, Nov 1, 2010 at 10:57 AM
Subject: Still the same issues --Re: HELP ME pls ==Fwd: A complaint that complaint no 1-10568042321 has been closed-- Complain no 10745745091== Re: My 25th car less day= complaint ref no-- 1-10568042321(===Regret buying a Fiat)===no response yet==please rerep
To: Sergio.Marchionne@fiatgroup.com, Sergio.Marchionne@fiat.com, Andrea.Formica@fiat.com, Lorenzo.Sistino@fiat.com, Lorenzo.S@fiat.com, Andrea.F@fiat.com, natarajan.v@tatamotors.com, cbuservice@concordemotors.com, kumarasamy.p@tatamotors.com, customercare@tatamotors.com, service@fiapl.com, Ricky.Walter@fiapl.com, rajeev.kapoor@fiapl.com, ceodesk@fiapl.com, ravi.bhatia@fiapl.com, Ranjit.Pawar@fiapl.com, Tarun.Khanna@fiapl.com, rahul.jadhav@tatamotors.com, Mangesh Kodalkar <Mangesh.Kodalkar@fiapl.com>, crmpowai@fortunecars.com
I am Anamika George’s husband. I gifted her a 1.3 Punto Diesel MJD
The vehicle registration number its an exotica red punto MJD 1.3
Vehicle registration number is MH02 BM 2030 (India Mumbai)
Registered in the name of A G (My Wife)
Problems still unresolved(cant afford to sell this car and buy another one)
Read the complete mail for details
1>The car still drifts to the left on a straight road
2> AC water leak onto the carpet Now on the drivers side
3>(New problem)The steering wheel is really tight
4>(New problem)The fuel Lid doesnt work properly
5>Fortune motors made me sign a document saying I am satisfied with the service just after delivery when I kept insisting that i need a few days for it
Kindly go through the complete mail the number of times that i have tried to sort these issues (might not be in the ascending or descending order but have been fighting for this since June)
Would like to know how soon will this be resolved. My wife has just had a cesarean operation and currently she has to go through the physical and mental harasment of travelling by auto, taxi etc Over and above that we are spending extra money on traveling Even though we have supposedly the best hatchback in this segment.
Latest Update : From tata motors says the car is fixed and they haven't heard of any body getting a replacement. They have heard of defective parts being replaced but not cars being replaced.
So if my wife or child Loses a body part due to an accident then would you replace it. May be Fiat as a company can take a risk like that with their coustomers life because they have already got their money.
I dont want to wait for an accident to happen to find out that there are more defective parts in the car
So since you cant replace my defective car then refund the money
Unfotunately the regret is not worth 7lakhs replace this car there is nothing in this car Which hasn't broken down Give me a specific time when we can expect the new car. Can't risk my wife driving the same car again don't know what else will break down
Sent from my iPhone
On Oct 7, 2010, at 10:55 AM, Mangesh Kodalkar <Mangesh.Kodalkar@fiapl.com> wrote:
> Dear Sir,
>
>
>
> Thank you for your communication, regret inconvenience caused to you with regards to concerns referred.
>
>
>
> Matter is coordinated with our distributor Tata Motor for update , required back up is rendered on priority to ensure that concerns are resolved at the earliest, you will be hearing shortly, till then we request to please bear with us .
>
>
>
> Thanking you for you cooperation & assuring you of our best services at all times.
>
>
>
> With warm regards,
>
>
>
>
>
>
>
> Mangesh Kodalkar
>
>
>
> Customer Services Department
>
> ( For Fiat Linea and Fiat Grande Punto)
>
>
>
> Fiat India Automobiles Limited
>
> B-19,Ranjangaon MIDC Industrial Area
>
> Ranjangaon-412210
>
> Taluka Shirur,District Pune
>
> Maharashtra,India
>
> Tel +91 2138 672764
>
> Fax +91 2138 672800
>
> mangesh.kodalkar@fiapl.com
>
> <image001.gif>
> - Show quoted text -
>
> From: Jeslin George [mailto:jeslin.george@gmail.com]
> Sent: Thursday, October 07, 2010 10:31 AM
> To: Shefali.Chopra@tatamotors.com; customercare@tatamotors.com; Aashish Bhardwaj; Rajeev kapoor; Mangesh Kodalkar
> Cc: Anamika George
> Subject: Fiat pls I don’t want a car that stays with the service engineers more than with me
>
>
>
> I am Anamika George’s husband. I gifted her a 1.3 Punto Diesel MJD
>
>
>
> The vehicle registration number its an exotica red punto MJD 1.3
> Vehicle registration number is MH02 BM 2030
> Registered in the name of Anamika George (My Wife)
>
>
>
> Kindly find her feed back below:
>
>
>
> Regret buying a Fiat. My husband bought me the exotica red Punto almost a year back. Since that day we have been riddled with problems and today when I need it the most, it is lying in the workshop for all the silly reasons.
>
>
>
> Why I need it most is because I have just had a baby and undergone an operation for the same. Today even after spending almost seven and a half lakhs on the car, what I have is a useless piece of junk. My husband was an ardent Fiat fan. He considered it to be a performer – a very sturdy car. But after this experience, it has turned out to be the most pathetic car I have ever seen. I had a Wagon R before this which was bought for almost half the cost and I used it for about 5 yrs without a single major issue. Here is a list of problems that makes me hate Fiat and its service.
>
>
>
> 1. The buttons on the dashboard were broken on day 1
>
> 2. The seat height adjustment had a problem. After setting the height it used to slip back into the lowest position.
>
> 3. There was black smoke coming even at 10000 rpm and the servicing guys said its normal for diesel cars.
>
> 4. The cigarette lighter conked off twice
>
> 5. The AC cooling auto shut off, the thermostat wasn’t working but the servicing guys never agreed.
>
> 6. The height adjuster handle of the driver’s seat broke
>
> 7. The wheel alignment started having issues even after service
>
> 8. Water was continuously leaking from the AC to the floor of the car
>
> 9. The oil lamp used to turn-on on its own even though the oil levels were normal
>
> 10. After a year Fiat tells me that the Goodyear wheel belt has an issue and its defective - even Goodyear confirmed that - but I had to pay for getting new tyres. if it was defective why did it take almost a year to notice it. Or you recommend that we buy tyre separately when we buy a Fiat???
>
> 11. Clutch cylinders failed completely and the car broke down in the 11th month of buying a brand new car. The car had to be towed to the service center(imagine I was 8 months pregnant then)
>
> 12. The gear box used to get stuck in the 3rd gear so the clutch had to be replaced again
>
> 13. The AC started malfunctioning - it would automatically go to high mode on hitting a speed breaker.
>
> 14. The LATEST >> The wheel alignment has again gone for a toss
>
> 15. The AC compressor has conked off and needs to be replaced
>
>
>
> And all this in Just a year…what more is left to come???????
>
>
>
> I want my car replaced with another car. I don’t want a Punto anymore. I don’t want a car that stays with the service engineers more than with me. If you can’t get this done then give me back my money. This is something I never expected from the Makers of Ferrari.
>
>
>
> Would like to know how soon will this be resolved. My wife has just had a cesarean operation and currently she has to go through the physical and mental harasment of travelling by auto, taxi etc Over and above that we are spending extra money on traveling. Even though we have supposedly the best hatchback in this segment.
>
>
>
> --
> RGDS
> ===================
> Jeslin George
> Mphone : 9819090941
>
> - Show quoted text -
>
> Disclaimer: The information contained in this e-mail (“message”) and/or attachments is intended only for the personal and confidential use of the recipient(s) named hereinabove. This message may be an attorney-client communication and/or a work product and as such is strictly privileged and confidential. If the reader of this message is not the intended recipient or an agent responsible for delivering it to the intended recipient, he/she is hereby notified that he/she has received this message erroneously and that any review, dissemination, distribution or copying of this message is strictly prohibited and that he/she must immediately notify the sender by e-mail/fax/phone and delete this message from his/her records forever.
> WARNING: Although a virus scan run on this message did not detect any virus, it is strongly recommended that you scan received messages for potential infections and viruses as this is transmitted over unsecured medium. The Company accepts no responsibility and/or liability for any damage caused due to any virus(es) transmitted through this mail.
Reply
Reply to all
Forward
Reply
|
Jeslin George
to Mangesh
show details Oct 14
Hi Mangesh
Haven't yet heard anything from you Yet. Would would appreciate it if u can call me on m,y no 9819090941
RgDS
Jeslin
- Show quoted text -
On Thu, Oct 7, 2010 at 10:55 AM, Mangesh Kodalkar <Mangesh.Kodalkar@fiapl.com> wrote:
Dear Sir,
Thank you for your communication, regret inconvenience caused to you with regards to concerns referred.
Matter is coordinated with our distributor Tata Motor for update , required back up is rendered on priority to ensure that concerns are resolved at the earliest, you will be hearing shortly, till then we request to please bear with us .
Thanking you for you cooperation & assuring you of our best services at all times.
With warm regards,
Mangesh Kodalkar
Customer Services Department
( For Fiat Linea and Fiat Grande Punto)
Fiat India Automobiles Limited
B-19,Ranjangaon MIDC Industrial Area
Ranjangaon-412210
Taluka Shirur,District Pune
Maharashtra,India
Tel +91 2138 672764
Fax +91 2138 672800
mangesh.kodalkar@fiapl.com
From: Jeslin George [mailto:jeslin.george@gmail.com]
Sent: Thursday, October 07, 2010 10:31 AM
To: Shefali.Chopra@tatamotors.com; customercare@tatamotors.com; Aashish Bhardwaj; Rajeev kapoor; Mangesh Kodalkar
Cc: Anamika George
Subject: Fiat pls I don’t want a car that stays with the service engineers more than with me
I am Anamika George’s husband. I gifted her a 1.3 Punto Diesel MJD
The vehicle registration number its an exotica red punto MJD 1.3
Vehicle registration number is MH02 BM 2030
Registered in the name of Anamika George (My Wife)
Kindly find her feed back below:
Regret buying a Fiat. My husband bought me the exotica red Punto almost a year back. Since that day we have been riddled with problems and today when I need it the most, it is lying in the workshop for all the silly reasons.
Why I need it most is because I have just had a baby and undergone an operation for the same. Today even after spending almost seven and a half lakhs on the car, what I have is a useless piece of junk. My husband was an ardent Fiat fan. He considered it to be a performer – a very sturdy car. But after this experience, it has turned out to be the most pathetic car I have ever seen. I had a Wagon R before this which was bought for almost half the cost and I used it for about 5 yrs without a single major issue. Here is a list of problems that makes me hate Fiat and its service.
1. The buttons on the dashboard were broken on day 1
2. The seat height adjustment had a problem. After setting the height it used to slip back into the lowest position.
3. There was black smoke coming even at 10000 rpm and the servicing guys said its normal for diesel cars.
4. The cigarette lighter conked off twice
5. The AC cooling auto shut off, the thermostat wasn’t working but the servicing guys never agreed.
6. The height adjuster handle of the driver’s seat broke
7. The wheel alignment started having issues even after service
8. Water was continuously leaking from the AC to the floor of the car
9. The oil lamp used to turn-on on its own even though the oil levels were normal
10. After a year Fiat tells me that the Goodyear wheel belt has an issue and its defective - even Goodyear confirmed that - but I had to pay for getting new tyres. if it was defective why did it take almost a year to notice it. Or you recommend that we buy tyre separately when we buy a Fiat???
11. Clutch cylinders failed completely and the car broke down in the 11th month of buying a brand new car. The car had to be towed to the service center(imagine I was 8 months pregnant then)
12. The gear box used to get stuck in the 3rd gear so the clutch had to be replaced again
13. The AC started malfunctioning - it would automatically go to high mode on hitting a speed breaker.
14. The LATEST >> The wheel alignment has again gone for a toss
15. The AC compressor has conked off and needs to be replaced
And all this in Just a year…what more is left to come???????
I want my car replaced with another car. I don’t want a Punto anymore. I don’t want a car that stays with the service engineers more than with me. If you can’t get this done then give me back my money. This is something I never expected from the Makers of Ferrari.
Would like to know how soon will this be resolved. My wife has just had a cesarean operation and currently she has to go through the physical and mental harasment of travelling by auto, taxi etc Over and above that we are spending extra money on traveling. Even though we have supposedly the best hatchback in this segment.
--
RGDS
===================
Jeslin George
Mphone : 9819090941
Disclaimer: The information contained in this e-mail (“message”) and/or attachments is intended only for the personal and confidential use of the recipient(s) named hereinabove. This message may be an attorney-client communication and/or a work product and as such is strictly privileged and confidential. If the reader of this message is not the intended recipient or an agent responsible for delivering it to the intended recipient, he/she is hereby notified that he/she has received this message erroneously and that any review, dissemination, distribution or copying of this message is strictly prohibited and that he/she must immediately notify the sender by e-mail/fax/phone and delete this message from his/her records forever.
WARNING: Although a virus scan run on this message did not detect any virus, it is strongly recommended that you scan received messages for potential infections and viruses as this is transmitted over unsecured medium. The Company accepts no responsibility and/or liability for any damage caused due to any virus(es) transmitted through this mail.
--
RGDS
===================
Jeslin George
Mphone : 9819090941
Reply
Forward
Reply
|
Mangesh Kodalkar
to me
show details Oct 14
Dear Sir,
Thank you for your communication & this has reference to the telecom we had on subject, as conveyed, our colleague from Corporate Quality is at Fortune cars Mumbai Workshop, all required assistance is rendered under his supervision.
We assure you of complete satisfaction.
We once again regret for the inconvenience caused to you.
With warm regards,
Mangesh Kodalkar
Customer Services
Linea & Grande Punto
Fiat India Automobiles Limited
B 19 MIDC Indusrial Area
Ranjangaon Tal Shirur
Pune 412210
India
+91 2138 672764
P Please consider your environmental responsibility before printing this email
From: Jeslin George [mailto:jeslin.george@gmail.com]
Sent: Thursday, October 14, 2010 5:26 PM
To: Mangesh Kodalkar
Subject: Re: Fiat pls I don't want a car that stays with the service engineers more than with me
- Show quoted text -
Hi Mangesh
Haven't yet heard anything from you Yet. Would would appreciate it if u can call me on m,y no 9819090941
RgDS
Jeslin
On Thu, Oct 7, 2010 at 10:55 AM, Mangesh Kodalkar <Mangesh.Kodalkar@fiapl.com> wrote:
Dear Sir,
Thank you for your communication, regret inconvenience caused to you with regards to concerns referred.
Matter is coordinated with our distributor Tata Motor for update , required back up is rendered on priority to ensure that concerns are resolved at the earliest, you will be hearing shortly, till then we request to please bear with us .
Thanking you for you cooperation & assuring you of our best services at all times.
With warm regards,
Mangesh Kodalkar
Customer Services Department
( For Fiat Linea and Fiat Grande Punto)
Fiat India Automobiles Limited
B-19,Ranjangaon MIDC Industrial Area
Ranjangaon-412210
Taluka Shirur,District Pune
Maharashtra,India
Tel +91 2138 672764
Fax +91 2138 672800
mangesh.kodalkar@fiapl.com
From: Jeslin George [mailto:jeslin.george@gmail.com]
Sent: Thursday, October 07, 2010 10:31 AM
To: Shefali.Chopra@tatamotors.com; customercare@tatamotors.com; Aashish Bhardwaj; Rajeev kapoor; Mangesh Kodalkar
Cc: Anamika George
Subject: Fiat pls I don’t want a car that stays with the service engineers more than with me
I am Anamika George’s husband. I gifted her a 1.3 Punto Diesel MJD
The vehicle registration number its an exotica red punto MJD 1.3
Vehicle registration number is MH02 BM 2030
Registered in the name of Anamika George (My Wife)
Kindly find her feed back below:
Regret buying a Fiat. My husband bought me the exotica red Punto almost a year back. Since that day we have been riddled with problems and today when I need it the most, it is lying in the workshop for all the silly reasons.
Why I need it most is because I have just had a baby and undergone an operation for the same. Today even after spending almost seven and a half lakhs on the car, what I have is a useless piece of junk. My husband was an ardent Fiat fan. He considered it to be a performer – a very sturdy car. But after this experience, it has turned out to be the most pathetic car I have ever seen. I had a Wagon R before this which was bought for almost half the cost and I used it for about 5 yrs without a single major issue. Here is a list of problems that makes me hate Fiat and its service.
1. The buttons on the dashboard were broken on day 1
2. The seat height adjustment had a problem. After setting the height it used to slip back into the lowest position.
3. There was black smoke coming even at 10000 rpm and the servicing guys said its normal for diesel cars.
4. The cigarette lighter conked off twice
5. The AC cooling auto shut off, the thermostat wasn’t working but the servicing guys never agreed.
6. The height adjuster handle of the driver’s seat broke
7. The wheel alignment started having issues even after service
8. Water was continuously leaking from the AC to the floor of the car
9. The oil lamp used to turn-on on its own even though the oil levels were normal
10. After a year Fiat tells me that the Goodyear wheel belt has an issue and its defective - even Goodyear confirmed that - but I had to pay for getting new tyres. if it was defective why did it take almost a year to notice it. Or you recommend that we buy tyre separately when we buy a Fiat???
11. Clutch cylinders failed completely and the car broke down in the 11th month of buying a brand new car. The car had to be towed to the service center(imagine I was 8 months pregnant then)
12. The gear box used to get stuck in the 3rd gear so the clutch had to be replaced again
13. The AC started malfunctioning - it would automatically go to high mode on hitting a speed breaker.
14. The LATEST >> The wheel alignment has again gone for a toss
15. The AC compressor has conked off and needs to be replaced
And all this in Just a year…what more is left to come???????
I want my car replaced with another car. I don’t want a Punto anymore. I don’t want a car that stays with the service engineers more than with me. If you can’t get this done then give me back my money. This is something I never expected from the Makers of Ferrari.
Would like to know how soon will this be resolved. My wife has just had a cesarean operation and currently she has to go through the physical and mental harasment of travelling by auto, taxi etc Over and above that we are spending extra money on traveling. Even though we have supposedly the best hatchback in this segment.
--
RGDS
===================
Jeslin George
Mphone : 9819090941
Disclaimer: The information contained in this e-mail (“message”) and/or attachments is intended only for the personal and confidential use of the recipient(s) named hereinabove. This message may be an attorney-client communication and/or a work product and as such is strictly privileged and confidential. If the reader of this message is not the intended recipient or an agent responsible for delivering it to the intended recipient, he/she is hereby notified that he/she has received this message erroneously and that any review, dissemination, distribution or copying of this message is strictly prohibited and that he/she must immediately notify the sender by e-mail/fax/phone and delete this message from his/her records forever.
WARNING: Although a virus scan run on this message did not detect any virus, it is strongly recommended that you scan received messages for potential infections and viruses as this is transmitted over unsecured medium. The Company accepts no responsibility and/or liability for any damage caused due to any virus(es) transmitted through this mail.
--
RGDS
===================
Jeslin George
Mphone : 9819090941
- Show quoted text -
Disclaimer: The information contained in this e-mail (“message”) and/or attachments is intended only for the personal and confidential use of the recipient(s) named hereinabove. This message may be an attorney-client communication and/or a work product and as such is strictly privileged and confidential. If the reader of this message is not the intended recipient or an agent responsible for delivering it to the intended recipient, he/she is hereby notified that he/she has received this message erroneously and that any review, dissemination, distribution or copying of this message is strictly prohibited and that he/she must immediately notify the sender by e-mail/fax/phone and delete this message from his/her records forever.
WARNING: Although a virus scan run on this message did not detect any virus, it is strongly recommended that you scan received messages for potential infections and viruses as this is transmitted over unsecured medium. The Company accepts no responsibility and/or liability for any damage caused due to any virus(es) transmitted through this mail.
Reply
Forward
Reply
|
Jeslin George
to Mangesh
show details Oct 14
Just adding what I spoke to you
Cant risk my wife driving this car with my baby, I need a replacement for this car
It is just that I cant be expirementing by putting my family in danger for fiat.
Rgds
Jeslin George
9819090941
- Show quoted text -
On Thu, Oct 14, 2010 at 5:34 PM, Mangesh Kodalkar <Mangesh.Kodalkar@fiapl.com> wrote:
Dear Sir,
Thank you for your communication & this has reference to the telecom we had on subject, as conveyed, our colleague from Corporate Quality is at Fortune cars Mumbai Workshop, all required assistance is rendered under his supervision.
We assure you of complete satisfaction.
We once again regret for the inconvenience caused to you.
With warm regards,
Mangesh Kodalkar
Customer Services
Linea & Grande Punto
Fiat India Automobiles Limited
B 19 MIDC Indusrial Area
Ranjangaon Tal Shirur
Pune 412210
India
+91 2138 672764
P Please consider your environmental responsibility before printing this email
From: Jeslin George [mailto:jeslin.george@gmail.com]
Sent: Thursday, October 14, 2010 5:26 PM
To: Mangesh Kodalkar
Subject: Re: Fiat pls I don't want a car that stays with the service engineers more than with me
Hi Mangesh
Haven't yet heard anything from you Yet. Would would appreciate it if u can call me on m,y no 9819090941
RgDS
Jeslin
On Thu, Oct 7, 2010 at 10:55 AM, Mangesh Kodalkar <Mangesh.Kodalkar@fiapl.com> wrote:
Dear Sir,
Thank you for your communication, regret inconvenience caused to you with regards to concerns referred.
Matter is coordinated with our distributor Tata Motor for update , required back up is rendered on priority to ensure that concerns are resolved at the earliest, you will be hearing shortly, till then we request to please bear with us .
Thanking you for you cooperation & assuring you of our best services at all times.
With warm regards,
Mangesh Kodalkar
Customer Services Department
( For Fiat Linea and Fiat Grande Punto)
Fiat India Automobiles Limited
B-19,Ranjangaon MIDC Industrial Area
Ranjangaon-412210
Taluka Shirur,District Pune
Maharashtra,India
Tel +91 2138 672764
Fax +91 2138 672800
mangesh.kodalkar@fiapl.com
From: Jeslin George [mailto:jeslin.george@gmail.com]
Sent: Thursday, October 07, 2010 10:31 AM
To: Shefali.Chopra@tatamotors.com; customercare@tatamotors.com; Aashish Bhardwaj; Rajeev kapoor; Mangesh Kodalkar
Cc: Anamika George
Subject: Fiat pls I don’t want a car that stays with the service engineers more than with me
I am Anamika George’s husband. I gifted her a 1.3 Punto Diesel MJD
The vehicle registration number its an exotica red punto MJD 1.3
Vehicle registration number is MH02 BM 2030
Registered in the name of Anamika George (My Wife)
Kindly find her feed back below:
Regret buying a Fiat. My husband bought me the exotica red Punto almost a year back. Since that day we have been riddled with problems and today when I need it the most, it is lying in the workshop for all the silly reasons.
Why I need it most is because I have just had a baby and undergone an operation for the same. Today even after spending almost seven and a half lakhs on the car, what I have is a useless piece of junk. My husband was an ardent Fiat fan. He considered it to be a performer – a very sturdy car. But after this experience, it has turned out to be the most pathetic car I have ever seen. I had a Wagon R before this which was bought for almost half the cost and I used it for about 5 yrs without a single major issue. Here is a list of problems that makes me hate Fiat and its service.
1. The buttons on the dashboard were broken on day 1
2. The seat height adjustment had a problem. After setting the height it used to slip back into the lowest position.
3. There was black smoke coming even at 10000 rpm and the servicing guys said its normal for diesel cars.
4. The cigarette lighter conked off twice
5. The AC cooling auto shut off, the thermostat wasn’t working but the servicing guys never agreed.
6. The height adjuster handle of the driver’s seat broke
7. The wheel alignment started having issues even after service
8. Water was continuously leaking from the AC to the floor of the car
9. The oil lamp used to turn-on on its own even though the oil levels were normal
10. After a year Fiat tells me that the Goodyear wheel belt has an issue and its defective - even Goodyear confirmed that - but I had to pay for getting new tyres. if it was defective why did it take almost a year to notice it. Or you recommend that we buy tyre separately when we buy a Fiat???
11. Clutch cylinders failed completely and the car broke down in the 11th month of buying a brand new car. The car had to be towed to the service center(imagine I was 8 months pregnant then)
12. The gear box used to get stuck in the 3rd gear so the clutch had to be replaced again
13. The AC started malfunctioning - it would automatically go to high mode on hitting a speed breaker.
14. The LATEST >> The wheel alignment has again gone for a toss
15. The AC compressor has conked off and needs to be replaced
And all this in Just a year…what more is left to come???????
I want my car replaced with another car. I don’t want a Punto anymore. I don’t want a car that stays with the service engineers more than with me. If you can’t get this done then give me back my money. This is something I never expected from the Makers of Ferrari.
Would like to know how soon will this be resolved. My wife has just had a cesarean operation and currently she has to go through the physical and mental harasment of travelling by auto, taxi etc Over and above that we are spending extra money on traveling. Even though we have supposedly the best hatchback in this segment.
--
RGDS
===================
Jeslin George
Mphone : 9819090941
Disclaimer: The information contained in this e-mail (“message”) and/or attachments is intended only for the personal and confidential use of the recipient(s) named hereinabove. This message may be an attorney-client communication and/or a work product and as such is strictly privileged and confidential. If the reader of this message is not the intended recipient or an agent responsible for delivering it to the intended recipient, he/she is hereby notified that he/she has received this message erroneously and that any review, dissemination, distribution or copying of this message is strictly prohibited and that he/she must immediately notify the sender by e-mail/fax/phone and delete this message from his/her records forever.
WARNING: Although a virus scan run on this message did not detect any virus, it is strongly recommended that you scan received messages for potential infections and viruses as this is transmitted over unsecured medium. The Company accepts no responsibility and/or liability for any damage caused due to any virus(es) transmitted through this mail.
--
RGDS
===================
Jeslin George
Mphone : 9819090941
Disclaimer: The information contained in this e-mail (“message”) and/or attachments is intended only for the personal and confidential use of the recipient(s) named hereinabove. This message may be an attorney-client communication and/or a work product and as such is strictly privileged and confidential. If the reader of this message is not the intended recipient or an agent responsible for delivering it to the intended recipient, he/she is hereby notified that he/she has received this message erroneously and that any review, dissemination, distribution or copying of this message is strictly prohibited and that he/she must immediately notify the sender by e-mail/fax/phone and delete this message from his/her records forever.
WARNING: Although a virus scan run on this message did not detect any virus, it is strongly recommended that you scan received messages for potential infections and viruses as this is transmitted over unsecured medium. The Company accepts no responsibility and/or liability for any damage caused due to any virus(es) transmitted through this mail.
--
RGDS
===================
Jeslin George
Mphone : 9819090941
Reply
Forward
Reply
|
Jeslin George
to Anamika
show details Oct 14
---------- Forwarded message ----------
From: Jeslin George <jeslin.george@gmail.com>
Date: Thu, Oct 14, 2010 at 6:39 PM
Subject: Re: Fiat pls I don't want a car that stays with the service engineers more than with me
- Show quoted text -
To: Mangesh Kodalkar <Mangesh.Kodalkar@fiapl.com>
Just adding what I spoke to you
Cant risk my wife driving this car with my baby, I need a replacement for this car
It is just that I cant be expirementing by putting my family in danger for fiat.
Rgds
Jeslin George
9819090941
On Thu, Oct 14, 2010 at 5:34 PM, Mangesh Kodalkar <Mangesh.Kodalkar@fiapl.com> wrote:
Dear Sir,
Thank you for your communication & this has reference to the telecom we had on subject, as conveyed, our colleague from Corporate Quality is at Fortune cars Mumbai Workshop, all required assistance is rendered under his supervision.
We assure you of complete satisfaction.
We once again regret for the inconvenience caused to you.
With warm regards,
Mangesh Kodalkar
Customer Services
Linea & Grande Punto
Fiat India Automobiles Limited
B 19 MIDC Indusrial Area
Ranjangaon Tal Shirur
Pune 412210
India
+91 2138 672764
P Please consider your environmental responsibility before printing this email
From: Jeslin George [mailto:jeslin.george@gmail.com]
Sent: Thursday, October 14, 2010 5:26 PM
To: Mangesh Kodalkar
Subject: Re: Fiat pls I don't want a car that stays with the service engineers more than with me
Hi Mangesh
Haven't yet heard anything from you Yet. Would would appreciate it if u can call me on m,y no 9819090941
RgDS
Jeslin
On Thu, Oct 7, 2010 at 10:55 AM, Mangesh Kodalkar <Mangesh.Kodalkar@fiapl.com> wrote:
Dear Sir,
Thank you for your communication, regret inconvenience caused to you with regards to concerns referred.
Matter is coordinated with our distributor Tata Motor for update , required back up is rendered on priority to ensure that concerns are resolved at the earliest, you will be hearing shortly, till then we request to please bear with us .
Thanking you for you cooperation & assuring you of our best services at all times.
With warm regards,
Mangesh Kodalkar
Customer Services Department
( For Fiat Linea and Fiat Grande Punto)
Fiat India Automobiles Limited
B-19,Ranjangaon MIDC Industrial Area
Ranjangaon-412210
Taluka Shirur,District Pune
Maharashtra,India
Tel +91 2138 672764
Fax +91 2138 672800
mangesh.kodalkar@fiapl.com
From: Jeslin George [mailto:jeslin.george@gmail.com]
Sent: Thursday, October 07, 2010 10:31 AM
To: Shefali.Chopra@tatamotors.com; customercare@tatamotors.com; Aashish Bhardwaj; Rajeev kapoor; Mangesh Kodalkar
Cc: Anamika George
Subject: Fiat pls I don’t want a car that stays with the service engineers more than with me
I am Anamika George’s husband. I gifted her a 1.3 Punto Diesel MJD
The vehicle registration number its an exotica red punto MJD 1.3
Vehicle registration number is MH02 BM 2030
Registered in the name of Anamika George (My Wife)
Kindly find her feed back below:
Regret buying a Fiat. My husband bought me the exotica red Punto almost a year back. Since that day we have been riddled with problems and today when I need it the most, it is lying in the workshop for all the silly reasons.
Why I need it most is because I have just had a baby and undergone an operation for the same. Today even after spending almost seven and a half lakhs on the car, what I have is a useless piece of junk. My husband was an ardent Fiat fan. He considered it to be a performer – a very sturdy car. But after this experience, it has turned out to be the most pathetic car I have ever seen. I had a Wagon R before this which was bought for almost half the cost and I used it for about 5 yrs without a single major issue. Here is a list of problems that makes me hate Fiat and its service.
1. The buttons on the dashboard were broken on day 1
2. The seat height adjustment had a problem. After setting the height it used to slip back into the lowest position.
3. There was black smoke coming even at 10000 rpm and the servicing guys said its normal for diesel cars.
4. The cigarette lighter conked off twice
5. The AC cooling auto shut off, the thermostat wasn’t working but the servicing guys never agreed.
6. The height adjuster handle of the driver’s seat broke
7. The wheel alignment started having issues even after service
8. Water was continuously leaking from the AC to the floor of the car
9. The oil lamp used to turn-on on its own even though the oil levels were normal
10. After a year Fiat tells me that the Goodyear wheel belt has an issue and its defective - even Goodyear confirmed that - but I had to pay for getting new tyres. if it was defective why did it take almost a year to notice it. Or you recommend that we buy tyre separately when we buy a Fiat???
11. Clutch cylinders failed completely and the car broke down in the 11th month of buying a brand new car. The car had to be towed to the service center(imagine I was 8 months pregnant then)
12. The gear box used to get stuck in the 3rd gear so the clutch had to be replaced again
13. The AC started malfunctioning - it would automatically go to high mode on hitting a speed breaker.
14. The LATEST >> The wheel alignment has again gone for a toss
15. The AC compressor has conked off and needs to be replaced
And all this in Just a year…what more is left to come???????
I want my car replaced with another car. I don’t want a Punto anymore. I don’t want a car that stays with the service engineers more than with me. If you can’t get this done then give me back my money. This is something I never expected from the Makers of Ferrari.
Would like to know how soon will this be resolved. My wife has just had a cesarean operation and currently she has to go through the physical and mental harasment of travelling by auto, taxi etc Over and above that we are spending extra money on traveling. Even though we have supposedly the best hatchback in this segment.
--
RGDS
===================
Jeslin George
Mphone : 9819090941
Disclaimer: The information contained in this e-mail (“message”) and/or attachments is intended only for the personal and confidential use of the recipient(s) named hereinabove. This message may be an attorney-client communication and/or a work product and as such is strictly privileged and confidential. If the reader of this message is not the intended recipient or an agent responsible for delivering it to the intended recipient, he/she is hereby notified that he/she has received this message erroneously and that any review, dissemination, distribution or copying of this message is strictly prohibited and that he/she must immediately notify the sender by e-mail/fax/phone and delete this message from his/her records forever.
WARNING: Although a virus scan run on this message did not detect any virus, it is strongly recommended that you scan received messages for potential infections and viruses as this is transmitted over unsecured medium. The Company accepts no responsibility and/or liability for any damage caused due to any virus(es) transmitted through this mail.
--
RGDS
===================
Jeslin George
Mphone : 9819090941
Disclaimer: The information contained in this e-mail (“message”) and/or attachments is intended only for the personal and confidential use of the recipient(s) named hereinabove. This message may be an attorney-client communication and/or a work product and as such is strictly privileged and confidential. If the reader of this message is not the intended recipient or an agent responsible for delivering it to the intended recipient, he/she is hereby notified that he/she has received this message erroneously and that any review, dissemination, distribution or copying of this message is strictly prohibited and that he/she must immediately notify the sender by e-mail/fax/phone and delete this message from his/her records forever.
WARNING: Although a virus scan run on this message did not detect any virus, it is strongly recommended that you scan received messages for potential infections and viruses as this is transmitted over unsecured medium. The Company accepts no responsibility and/or liability for any damage caused due to any virus(es) transmitted through this mail.
--
RGDS
===================
Jeslin George
Mphone : 9819090941
- Show quoted text -
--
RGDS
===================
Jeslin George
Mphone : 9819090941
Reply
Forward
Anamika is not available to chat
Reply
|
Jeslin George
to Anamika
show details Oct 14
---------- Forwarded message ----------
From: Jeslin George <jeslin.george@gmail.com>
- Show quoted text -
Date: Thu, Oct 7, 2010 at 5:31 PM
Subject: Re: Fiat pls I don't want a car that stays with the service engineers more than with me
To: Mangesh Kodalkar <Mangesh.Kodalkar@fiapl.com>, "service@fiapl.com" <service@fiapl.com>
Cc: "rajeev.kapoor@fiat.com" <rajeev.kapoor@fiat.com>
Unfotunately the regret is not worth 7lakhs replace this car there is nothing in this car Which hasn't broken down Give me a specific time when we can expect the new car. Can't risk my wife driving the same car again don't know what else will break down
Sent from my iPhone
On Oct 7, 2010, at 10:55 AM, Mangesh Kodalkar <Mangesh.Kodalkar@fiapl.com> wrote:
> Dear Sir,
>
>
>
> Thank you for your communication, regret inconvenience caused to you with regards to concerns referred.
>
>
>
> Matter is coordinated with our distributor Tata Motor for update , required back up is rendered on priority to ensure that concerns are resolved at the earliest, you will be hearing shortly, till then we request to please bear with us .
>
>
>
> Thanking you for you cooperation & assuring you of our best services at all times.
>
>
>
> With warm regards,
>
>
>
>
>
>
>
> Mangesh Kodalkar
>
>
>
> Customer Services Department
>
> ( For Fiat Linea and Fiat Grande Punto)
>
>
>
> Fiat India Automobiles Limited
>
> B-19,Ranjangaon MIDC Industrial Area
>
> Ranjangaon-412210
>
> Taluka Shirur,District Pune
>
> Maharashtra,India
>
> Tel +91 2138 672764
>
> Fax +91 2138 672800
>
> mangesh.kodalkar@fiapl.com
>
> <image001.gif>
>
> From: Jeslin George [mailto:jeslin.george@gmail.com]
> Sent: Thursday, October 07, 2010 10:31 AM
> To: Shefali.Chopra@tatamotors.com; customercare@tatamotors.com; Aashish Bhardwaj; Rajeev kapoor; Mangesh Kodalkar
> Cc: Anamika George
> Subject: Fiat pls I don’t want a car that stays with the service engineers more than with me
>
>
>
> I am Anamika George’s husband. I gifted her a 1.3 Punto Diesel MJD
>
>
>
> The vehicle registration number its an exotica red punto MJD 1.3
> Vehicle registration number is MH02 BM 2030
> Registered in the name of Anamika George (My Wife)
>
>
>
> Kindly find her feed back below:
>
>
>
> Regret buying a Fiat. My husband bought me the exotica red Punto almost a year back. Since that day we have been riddled with problems and today when I need it the most, it is lying in the workshop for all the silly reasons.
>
>
>
> Why I need it most is because I have just had a baby and undergone an operation for the same. Today even after spending almost seven and a half lakhs on the car, what I have is a useless piece of junk. My husband was an ardent Fiat fan. He considered it to be a performer – a very sturdy car. But after this experience, it has turned out to be the most pathetic car I have ever seen. I had a Wagon R before this which was bought for almost half the cost and I used it for about 5 yrs without a single major issue. Here is a list of problems that makes me hate Fiat and its service.
>
>
>
> 1. The buttons on the dashboard were broken on day 1
>
> 2. The seat height adjustment had a problem. After setting the height it used to slip back into the lowest position.
>
> 3. There was black smoke coming even at 10000 rpm and the servicing guys said its normal for diesel cars.
>
> 4. The cigarette lighter conked off twice
>
> 5. The AC cooling auto shut off, the thermostat wasn’t working but the servicing guys never agreed.
>
> 6. The height adjuster handle of the driver’s seat broke
>
> 7. The wheel alignment started having issues even after service
>
> 8. Water was continuously leaking from the AC to the floor of the car
>
> 9. The oil lamp used to turn-on on its own even though the oil levels were normal
>
> 10. After a year Fiat tells me that the Goodyear wheel belt has an issue and its defective - even Goodyear confirmed that - but I had to pay for getting new tyres. if it was defective why did it take almost a year to notice it. Or you recommend that we buy tyre separately when we buy a Fiat???
>
> 11. Clutch cylinders failed completely and the car broke down in the 11th month of buying a brand new car. The car had to be towed to the service center(imagine I was 8 months pregnant then)
>
> 12. The gear box used to get stuck in the 3rd gear so the clutch had to be replaced again
>
> 13. The AC started malfunctioning - it would automatically go to high mode on hitting a speed breaker.
>
> 14. The LATEST >> The wheel alignment has again gone for a toss
>
> 15. The AC compressor has conked off and needs to be replaced
>
>
>
> And all this in Just a year…what more is left to come???????
>
>
>
> I want my car replaced with another car. I don’t want a Punto anymore. I don’t want a car that stays with the service engineers more than with me. If you can’t get this done then give me back my money. This is something I never expected from the Makers of Ferrari.
>
>
>
> Would like to know how soon will this be resolved. My wife has just had a cesarean operation and currently she has to go through the physical and mental harasment of travelling by auto, taxi etc Over and above that we are spending extra money on traveling. Even though we have supposedly the best hatchback in this segment.
>
>
>
> --
> RGDS
> ===================
> Jeslin George
> Mphone : 9819090941
>
>
> Disclaimer: The information contained in this e-mail (“message”) and/or attachments is intended only for the personal and confidential use of the recipient(s) named hereinabove. This message may be an attorney-client communication and/or a work product and as such is strictly privileged and confidential. If the reader of this message is not the intended recipient or an agent responsible for delivering it to the intended recipient, he/she is hereby notified that he/she has received this message erroneously and that any review, dissemination, distribution or copying of this message is strictly prohibited and that he/she must immediately notify the sender by e-mail/fax/phone and delete this message from his/her records forever.
> WARNING: Although a virus scan run on this message did not detect any virus, it is strongly recommended that you scan received messages for potential infections and viruses as this is transmitted over unsecured medium. The Company accepts no responsibility and/or liability for any damage caused due to any virus(es) transmitted through this mail.
- Show quoted text -
--
RGDS
===================
Jeslin George
Mphone : 9819090941
Reply
Forward
Anamika is not available to chat
Reply
|
Jeslin George
to Mangesh
show details Oct 15
Hi
Can i call u or can u pls give me a call
9819090941
RGDS
Jeslin
- Show quoted text -
On Thu, Oct 7, 2010 at 10:55 AM, Mangesh Kodalkar <Mangesh.Kodalkar@fiapl.com> wrote:
Dear Sir,
Thank you for your communication, regret inconvenience caused to you with regards to concerns referred.
Matter is coordinated with our distributor Tata Motor for update , required back up is rendered on priority to ensure that concerns are resolved at the earliest, you will be hearing shortly, till then we request to please bear with us .
Thanking you for you cooperation & assuring you of our best services at all times.
With warm regards,
Mangesh Kodalkar
Customer Services Department
( For Fiat Linea and Fiat Grande Punto)
Fiat India Automobiles Limited
B-19,Ranjangaon MIDC Industrial Area
Ranjangaon-412210
Taluka Shirur,District Pune
Maharashtra,India
Tel +91 2138 672764
Fax +91 2138 672800
mangesh.kodalkar@fiapl.com
From: Jeslin George [mailto:jeslin.george@gmail.com]
Sent: Thursday, October 07, 2010 10:31 AM
To: Shefali.Chopra@tatamotors.com; customercare@tatamotors.com; Aashish Bhardwaj; Rajeev kapoor; Mangesh Kodalkar
Cc: Anamika George
Subject: Fiat pls I don’t want a car that stays with the service engineers more than with me
I am Anamika George’s husband. I gifted her a 1.3 Punto Diesel MJD
The vehicle registration number its an exotica red punto MJD 1.3
Vehicle registration number is MH02 BM 2030
Registered in the name of Anamika George (My Wife)
Kindly find her feed back below:
Regret buying a Fiat. My husband bought me the exotica red Punto almost a year back. Since that day we have been riddled with problems and today when I need it the most, it is lying in the workshop for all the silly reasons.
Why I need it most is because I have just had a baby and undergone an operation for the same. Today even after spending almost seven and a half lakhs on the car, what I have is a useless piece of junk. My husband was an ardent Fiat fan. He considered it to be a performer – a very sturdy car. But after this experience, it has turned out to be the most pathetic car I have ever seen. I had a Wagon R before this which was bought for almost half the cost and I used it for about 5 yrs without a single major issue. Here is a list of problems that makes me hate Fiat and its service.
1. The buttons on the dashboard were broken on day 1
2. The seat height adjustment had a problem. After setting the height it used to slip back into the lowest position.
3. There was black smoke coming even at 10000 rpm and the servicing guys said its normal for diesel cars.
4. The cigarette lighter conked off twice
5. The AC cooling auto shut off, the thermostat wasn’t working but the servicing guys never agreed.
6. The height adjuster handle of the driver’s seat broke
7. The wheel alignment started having issues even after service
8. Water was continuously leaking from the AC to the floor of the car
9. The oil lamp used to turn-on on its own even though the oil levels were normal
10. After a year Fiat tells me that the Goodyear wheel belt has an issue and its defective - even Goodyear confirmed that - but I had to pay for getting new tyres. if it was defective why did it take almost a year to notice it. Or you recommend that we buy tyre separately when we buy a Fiat???
11. Clutch cylinders failed completely and the car broke down in the 11th month of buying a brand new car. The car had to be towed to the service center(imagine I was 8 months pregnant then)
12. The gear box used to get stuck in the 3rd gear so the clutch had to be replaced again
13. The AC started malfunctioning - it would automatically go to high mode on hitting a speed breaker.
14. The LATEST >> The wheel alignment has again gone for a toss
15. The AC compressor has conked off and needs to be replaced
And all this in Just a year…what more is left to come???????
I want my car replaced with another car. I don’t want a Punto anymore. I don’t want a car that stays with the service engineers more than with me. If you can’t get this done then give me back my money. This is something I never expected from the Makers of Ferrari.
Would like to know how soon will this be resolved. My wife has just had a cesarean operation and currently she has to go through the physical and mental harasment of travelling by auto, taxi etc Over and above that we are spending extra money on traveling. Even though we have supposedly the best hatchback in this segment.
--
RGDS
===================
Jeslin George
Mphone : 9819090941
Disclaimer: The information contained in this e-mail (“message”) and/or attachments is intended only for the personal and confidential use of the recipient(s) named hereinabove. This message may be an attorney-client communication and/or a work product and as such is strictly privileged and confidential. If the reader of this message is not the intended recipient or an agent responsible for delivering it to the intended recipient, he/she is hereby notified that he/she has received this message erroneously and that any review, dissemination, distribution or copying of this message is strictly prohibited and that he/she must immediately notify the sender by e-mail/fax/phone and delete this message from his/her records forever.
WARNING: Although a virus scan run on this message did not detect any virus, it is strongly recommended that you scan received messages for potential infections and viruses as this is transmitted over unsecured medium. The Company accepts no responsibility and/or liability for any damage caused due to any virus(es) transmitted through this mail.
--
RGDS
===================
Jeslin George
Mphone : 9819090941
Reply
Forward
Reply
|
Mangesh Kodalkar
to me
show details Oct 18 (13 days ago)
Dear Sir,
Thank you for your communication, further to the telecom (last week) we had on subject car, We thank you for your support & cooperation.
Our colleague from corporate quality had assisted Tata Motors /dealer Fortune cars Mumbai workshop.
We have received update on same, your car is attended for concerns referred under the terms of warranty policy, dealer personal from workshop have contacted you, we request your presence at workshop for joint test drive & delivery of same.
You will be hearing through Tata Motors /Dealer.
Thanking you for your cooperation & assuring you of our best services at all times.
With warm regards,
Mangesh Kodalkar
Customer Services
Linea & Grande Punto
Fiat India Automobiles Limited
B 19 MIDC Indusrial Area
Ranjangaon Tal Shirur
Pune 412210
India
+91 2138 672764
P Please consider your environmental responsibility before printing this email
From: Jeslin George [mailto:jeslin.george@gmail.com]
Sent: Friday, October 15, 2010 7:03 PM
To: Mangesh Kodalkar
Subject: Re: Fiat pls I don't want a car that stays with the service engineers more than with me
- Show quoted text -
Hi
Can i call u or can u pls give me a call
9819090941
RGDS
Jeslin
On Thu, Oct 7, 2010 at 10:55 AM, Mangesh Kodalkar <Mangesh.Kodalkar@fiapl.com> wrote:
Dear Sir,
Thank you for your communication, regret inconvenience caused to you with regards to concerns referred.
Matter is coordinated with our distributor Tata Motor for update , required back up is rendered on priority to ensure that concerns are resolved at the earliest, you will be hearing shortly, till then we request to please bear with us .
Thanking you for you cooperation & assuring you of our best services at all times.
With warm regards,
Mangesh Kodalkar
Customer Services Department
( For Fiat Linea and Fiat Grande Punto)
Fiat India Automobiles Limited
B-19,Ranjangaon MIDC Industrial Area
Ranjangaon-412210
Taluka Shirur,District Pune
Maharashtra,India
Tel +91 2138 672764
Fax +91 2138 672800
mangesh.kodalkar@fiapl.com
From: Jeslin George [mailto:jeslin.george@gmail.com]
Sent: Thursday, October 07, 2010 10:31 AM
To: Shefali.Chopra@tatamotors.com; customercare@tatamotors.com; Aashish Bhardwaj; Rajeev kapoor; Mangesh Kodalkar
Cc: Anamika George
Subject: Fiat pls I don’t want a car that stays with the service engineers more than with me
I am Anamika George’s husband. I gifted her a 1.3 Punto Diesel MJD
The vehicle registration number its an exotica red punto MJD 1.3
Vehicle registration number is MH02 BM 2030
Registered in the name of Anamika George (My Wife)
Kindly find her feed back below:
Regret buying a Fiat. My husband bought me the exotica red Punto almost a year back. Since that day we have been riddled with problems and today when I need it the most, it is lying in the workshop for all the silly reasons.
Why I need it most is because I have just had a baby and undergone an operation for the same. Today even after spending almost seven and a half lakhs on the car, what I have is a useless piece of junk. My husband was an ardent Fiat fan. He considered it to be a performer – a very sturdy car. But after this experience, it has turned out to be the most pathetic car I have ever seen. I had a Wagon R before this which was bought for almost half the cost and I used it for about 5 yrs without a single major issue. Here is a list of problems that makes me hate Fiat and its service.
1. The buttons on the dashboard were broken on day 1
2. The seat height adjustment had a problem. After setting the height it used to slip back into the lowest position.
3. There was black smoke coming even at 10000 rpm and the servicing guys said its normal for diesel cars.
4. The cigarette lighter conked off twice
5. The AC cooling auto shut off, the thermostat wasn’t working but the servicing guys never agreed.
6. The height adjuster handle of the driver’s seat broke
7. The wheel alignment started having issues even after service
8. Water was continuously leaking from the AC to the floor of the car
9. The oil lamp used to turn-on on its own even though the oil levels were normal
10. After a year Fiat tells me that the Goodyear wheel belt has an issue and its defective - even Goodyear confirmed that - but I had to pay for getting new tyres. if it was defective why did it take almost a year to notice it. Or you recommend that we buy tyre separately when we buy a Fiat???
11. Clutch cylinders failed completely and the car broke down in the 11th month of buying a brand new car. The car had to be towed to the service center(imagine I was 8 months pregnant then)
12. The gear box used to get stuck in the 3rd gear so the clutch had to be replaced again
13. The AC started malfunctioning - it would automatically go to high mode on hitting a speed breaker.
14. The LATEST >> The wheel alignment has again gone for a toss
15. The AC compressor has conked off and needs to be replaced
And all this in Just a year…what more is left to come???????
I want my car replaced with another car. I don’t want a Punto anymore. I don’t want a car that stays with the service engineers more than with me. If you can’t get this done then give me back my money. This is something I never expected from the Makers of Ferrari.
Would like to know how soon will this be resolved. My wife has just had a cesarean operation and currently she has to go through the physical and mental harasment of travelling by auto, taxi etc Over and above that we are spending extra money on traveling. Even though we have supposedly the best hatchback in this segment.
--
RGDS
===================
Jeslin George
Mphone : 9819090941
Disclaimer: The information contained in this e-mail (“message”) and/or attachments is intended only for the personal and confidential use of the recipient(s) named hereinabove. This message may be an attorney-client communication and/or a work product and as such is strictly privileged and confidential. If the reader of this message is not the intended recipient or an agent responsible for delivering it to the intended recipient, he/she is hereby notified that he/she has received this message erroneously and that any review, dissemination, distribution or copying of this message is strictly prohibited and that he/she must immediately notify the sender by e-mail/fax/phone and delete this message from his/her records forever.
WARNING: Although a virus scan run on this message did not detect any virus, it is strongly recommended that you scan received messages for potential infections and viruses as this is transmitted over unsecured medium. The Company accepts no responsibility and/or liability for any damage caused due to any virus(es) transmitted through this mail.
--
RGDS
===================
Jeslin George
Mphone : 9819090941
- Show quoted text -
Disclaimer: The information contained in this e-mail (“message”) and/or attachments is intended only for the personal and confidential use of the recipient(s) named hereinabove. This message may be an attorney-client communication and/or a work product and as such is strictly privileged and confidential. If the reader of this message is not the intended recipient or an agent responsible for delivering it to the intended recipient, he/she is hereby notified that he/she has received this message erroneously and that any review, dissemination, distribution or copying of this message is strictly prohibited and that he/she must immediately notify the sender by e-mail/fax/phone and delete this message from his/her records forever.
WARNING: Although a virus scan run on this message did not detect any virus, it is strongly recommended that you scan received messages for potential infections and viruses as this is transmitted over unsecured medium. The Company accepts no responsibility and/or liability for any damage caused due to any virus(es) transmitted through this mail.
Reply
Forward
Reply
|
Jeslin George
to Anamika
show details Oct 18 (13 days ago)
- Show quoted text -
---------- Forwarded message ----------
From: Mangesh Kodalkar <Mangesh.Kodalkar@fiapl.com>
Date: Mon, Oct 18, 2010 at 3:33 PM
Subject: FW: Fiat pls I don't want a car that stays with the service engineers more than with me
To: "jeslin.george@gmail.com" <jeslin.george@gmail.com>
Dear Sir,
Thank you for your communication, further to the telecom (last week) we had on subject car, We thank you for your support & cooperation.
Our colleague from corporate quality had assisted Tata Motors /dealer Fortune cars Mumbai workshop.
We have received update on same, your car is attended for concerns referred under the terms of warranty policy, dealer personal from workshop have contacted you, we request your presence at workshop for joint test drive & delivery of same.
You will be hearing through Tata Motors /Dealer.
Thanking you for your cooperation & assuring you of our best services at all times.
With warm regards,
Mangesh Kodalkar
Customer Services
Linea & Grande Punto
Fiat India Automobiles Limited
B 19 MIDC Indusrial Area
Ranjangaon Tal Shirur
Pune 412210
India
+91 2138 672764
P Please consider your environmental responsibility before printing this email
From: Jeslin George [mailto:jeslin.george@gmail.com]
Sent: Friday, October 15, 2010 7:03 PM
To: Mangesh Kodalkar
Subject: Re: Fiat pls I don't want a car that stays with the service engineers more than with me
Hi
Can i call u or can u pls give me a call
9819090941
RGDS
Jeslin
On Thu, Oct 7, 2010 at 10:55 AM, Mangesh Kodalkar <Mangesh.Kodalkar@fiapl.com> wrote:
Dear Sir,
Thank you for your communication, regret inconvenience caused to you with regards to concerns referred.
Matter is coordinated with our distributor Tata Motor for update , required back up is rendered on priority to ensure that concerns are resolved at the earliest, you will be hearing shortly, till then we request to please bear with us .
Thanking you for you cooperation & assuring you of our best services at all times.
With warm regards,
Mangesh Kodalkar
Customer Services Department
( For Fiat Linea and Fiat Grande Punto)
Fiat India Automobiles Limited
B-19,Ranjangaon MIDC Industrial Area
Ranjangaon-412210
Taluka Shirur,District Pune
Maharashtra,India
Tel +91 2138 672764
Fax +91 2138 672800
mangesh.kodalkar@fiapl.com
From: Jeslin George [mailto:jeslin.george@gmail.com]
Sent: Thursday, October 07, 2010 10:31 AM
To: Shefali.Chopra@tatamotors.com; customercare@tatamotors.com; Aashish Bhardwaj; Rajeev kapoor; Mangesh Kodalkar
Cc: Anamika George
Subject: Fiat pls I don’t want a car that stays with the service engineers more than with me
I am Anamika George’s husband. I gifted her a 1.3 Punto Diesel MJD
The vehicle registration number its an exotica red punto MJD 1.3
Vehicle registration number is MH02 BM 2030
Registered in the name of Anamika George (My Wife)
Kindly find her feed back below:
Regret buying a Fiat. My husband bought me the exotica red Punto almost a year back. Since that day we have been riddled with problems and today when I need it the most, it is lying in the workshop for all the silly reasons.
Why I need it most is because I have just had a baby and undergone an operation for the same. Today even after spending almost seven and a half lakhs on the car, what I have is a useless piece of junk. My husband was an ardent Fiat fan. He considered it to be a performer – a very sturdy car. But after this experience, it has turned out to be the most pathetic car I have ever seen. I had a Wagon R before this which was bought for almost half the cost and I used it for about 5 yrs without a single major issue. Here is a list of problems that makes me hate Fiat and its service.
1. The buttons on the dashboard were broken on day 1
2. The seat height adjustment had a problem. After setting the height it used to slip back into the lowest position.
3. There was black smoke coming even at 10000 rpm and the servicing guys said its normal for diesel cars.
4. The cigarette lighter conked off twice
5. The AC cooling auto shut off, the thermostat wasn’t working but the servicing guys never agreed.
6. The height adjuster handle of the driver’s seat broke
7. The wheel alignment started having issues even after service
8. Water was continuously leaking from the AC to the floor of the car
9. The oil lamp used to turn-on on its own even though the oil levels were normal
10. After a year Fiat tells me that the Goodyear wheel belt has an issue and its defective - even Goodyear confirmed that - but I had to pay for getting new tyres. if it was defective why did it take almost a year to notice it. Or you recommend that we buy tyre separately when we buy a Fiat???
11. Clutch cylinders failed completely and the car broke down in the 11th month of buying a brand new car. The car had to be towed to the service center(imagine I was 8 months pregnant then)
12. The gear box used to get stuck in the 3rd gear so the clutch had to be replaced again
13. The AC started malfunctioning - it would automatically go to high mode on hitting a speed breaker.
14. The LATEST >> The wheel alignment has again gone for a toss
15. The AC compressor has conked off and needs to be replaced
And all this in Just a year…what more is left to come???????
I want my car replaced with another car. I don’t want a Punto anymore. I don’t want a car that stays with the service engineers more than with me. If you can’t get this done then give me back my money. This is something I never expected from the Makers of Ferrari.
Would like to know how soon will this be resolved. My wife has just had a cesarean operation and currently she has to go through the physical and mental harasment of travelling by auto, taxi etc Over and above that we are spending extra money on traveling. Even though we have supposedly the best hatchback in this segment.
--
RGDS
===================
Jeslin George
Mphone : 9819090941
Disclaimer: The information contained in this e-mail (“message”) and/or attachments is intended only for the personal and confidential use of the recipient(s) named hereinabove. This message may be an attorney-client communication and/or a work product and as such is strictly privileged and confidential. If the reader of this message is not the intended recipient or an agent responsible for delivering it to the intended recipient, he/she is hereby notified that he/she has received this message erroneously and that any review, dissemination, distribution or copying of this message is strictly prohibited and that he/she must immediately notify the sender by e-mail/fax/phone and delete this message from his/her records forever.
WARNING: Although a virus scan run on this message did not detect any virus, it is strongly recommended that you scan received messages for potential infections and viruses as this is transmitted over unsecured medium. The Company accepts no responsibility and/or liability for any damage caused due to any virus(es) transmitted through this mail.
--
RGDS
===================
Jeslin George
Mphone : 9819090941
Disclaimer: The information contained in this e-mail (“message”) and/or attachments is intended only for the personal and confidential use of the recipient(s) named hereinabove. This message may be an attorney-client communication and/or a work product and as such is strictly privileged and confidential. If the reader of this message is not the intended recipient or an agent responsible for delivering it to the intended recipient, he/she is hereby notified that he/she has received this message erroneously and that any review, dissemination, distribution or copying of this message is strictly prohibited and that he/she must immediately notify the sender by e-mail/fax/phone and delete this message from his/her records forever.
WARNING: Although a virus scan run on this message did not detect any virus, it is strongly recommended that you scan received messages for potential infections and viruses as this is transmitted over unsecured medium. The Company accepts no responsibility and/or liability for any damage caused due to any virus(es) transmitted through this mail.
--
RGDS
===================
Jeslin George
Mphone : 9819090941
Reply
Forward
Anamika is not available to chat
Reply
|
Jeslin George
to Mangesh
show details Oct 18 (13 days ago)
??
Call me on 9819090941.
- Show quoted text -
On Mon, Oct 18, 2010 at 3:33 PM, Mangesh Kodalkar <Mangesh.Kodalkar@fiapl.com> wrote:
Dear Sir,
Thank you for your communication, further to the telecom (last week) we had on subject car, We thank you for your support & cooperation.
Our colleague from corporate quality had assisted Tata Motors /dealer Fortune cars Mumbai workshop.
We have received update on same, your car is attended for concerns referred under the terms of warranty policy, dealer personal from workshop have contacted you, we request your presence at workshop for joint test drive & delivery of same.
You will be hearing through Tata Motors /Dealer.
Thanking you for your cooperation & assuring you of our best services at all times.
With warm regards,
Mangesh Kodalkar
Customer Services
Linea & Grande Punto
Fiat India Automobiles Limited
B 19 MIDC Indusrial Area
Ranjangaon Tal Shirur
Pune 412210
India
+91 2138 672764
P Please consider your environmental responsibility before printing this email
From: Jeslin George [mailto:jeslin.george@gmail.com]
Sent: Friday, October 15, 2010 7:03 PM
To: Mangesh Kodalkar
Subject: Re: Fiat pls I don't want a car that stays with the service engineers more than with me
Hi
Can i call u or can u pls give me a call
9819090941
RGDS
Jeslin
On Thu, Oct 7, 2010 at 10:55 AM, Mangesh Kodalkar <Mangesh.Kodalkar@fiapl.com> wrote:
Dear Sir,
Thank you for your communication, regret inconvenience caused to you with regards to concerns referred.
Matter is coordinated with our distributor Tata Motor for update , required back up is rendered on priority to ensure that concerns are resolved at the earliest, you will be hearing shortly, till then we request to please bear with us .
Thanking you for you cooperation & assuring you of our best services at all times.
With warm regards,
Mangesh Kodalkar
Customer Services Department
( For Fiat Linea and Fiat Grande Punto)
Fiat India Automobiles Limited
B-19,Ranjangaon MIDC Industrial Area
Ranjangaon-412210
Taluka Shirur,District Pune
Maharashtra,India
Tel +91 2138 672764
Fax +91 2138 672800
mangesh.kodalkar@fiapl.com
From: Jeslin George [mailto:jeslin.george@gmail.com]
Sent: Thursday, October 07, 2010 10:31 AM
To: Shefali.Chopra@tatamotors.com; customercare@tatamotors.com; Aashish Bhardwaj; Rajeev kapoor; Mangesh Kodalkar
Cc: Anamika George
Subject: Fiat pls I don’t want a car that stays with the service engineers more than with me
I am Anamika George’s husband. I gifted her a 1.3 Punto Diesel MJD
The vehicle registration number its an exotica red punto MJD 1.3
Vehicle registration number is MH02 BM 2030
Registered in the name of Anamika George (My Wife)
Kindly find her feed back below:
Regret buying a Fiat. My husband bought me the exotica red Punto almost a year back. Since that day we have been riddled with problems and today when I need it the most, it is lying in the workshop for all the silly reasons.
Why I need it most is because I have just had a baby and undergone an operation for the same. Today even after spending almost seven and a half lakhs on the car, what I have is a useless piece of junk. My husband was an ardent Fiat fan. He considered it to be a performer – a very sturdy car. But after this experience, it has turned out to be the most pathetic car I have ever seen. I had a Wagon R before this which was bought for almost half the cost and I used it for about 5 yrs without a single major issue. Here is a list of problems that makes me hate Fiat and its service.
1. The buttons on the dashboard were broken on day 1
2. The seat height adjustment had a problem. After setting the height it used to slip back into the lowest position.
3. There was black smoke coming even at 10000 rpm and the servicing guys said its normal for diesel cars.
4. The cigarette lighter conked off twice
5. The AC cooling auto shut off, the thermostat wasn’t working but the servicing guys never agreed.
6. The height adjuster handle of the driver’s seat broke
7. The wheel alignment started having issues even after service
8. Water was continuously leaking from the AC to the floor of the car
9. The oil lamp used to turn-on on its own even though the oil levels were normal
10. After a year Fiat tells me that the Goodyear wheel belt has an issue and its defective - even Goodyear confirmed that - but I had to pay for getting new tyres. if it was defective why did it take almost a year to notice it. Or you recommend that we buy tyre separately when we buy a Fiat???
11. Clutch cylinders failed completely and the car broke down in the 11th month of buying a brand new car. The car had to be towed to the service center(imagine I was 8 months pregnant then)
12. The gear box used to get stuck in the 3rd gear so the clutch had to be replaced again
13. The AC started malfunctioning - it would automatically go to high mode on hitting a speed breaker.
14. The LATEST >> The wheel alignment has again gone for a toss
15. The AC compressor has conked off and needs to be replaced
And all this in Just a year…what more is left to come???????
I want my car replaced with another car. I don’t want a Punto anymore. I don’t want a car that stays with the service engineers more than with me. If you can’t get this done then give me back my money. This is something I never expected from the Makers of Ferrari.
Would like to know how soon will this be resolved. My wife has just had a cesarean operation and currently she has to go through the physical and mental harasment of travelling by auto, taxi etc Over and above that we are spending extra money on traveling. Even though we have supposedly the best hatchback in this segment.
--
RGDS
===================
Jeslin George
Mphone : 9819090941
Disclaimer: The information contained in this e-mail (“message”) and/or attachments is intended only for the personal and confidential use of the recipient(s) named hereinabove. This message may be an attorney-client communication and/or a work product and as such is strictly privileged and confidential. If the reader of this message is not the intended recipient or an agent responsible for delivering it to the intended recipient, he/she is hereby notified that he/she has received this message erroneously and that any review, dissemination, distribution or copying of this message is strictly prohibited and that he/she must immediately notify the sender by e-mail/fax/phone and delete this message from his/her records forever.
WARNING: Although a virus scan run on this message did not detect any virus, it is strongly recommended that you scan received messages for potential infections and viruses as this is transmitted over unsecured medium. The Company accepts no responsibility and/or liability for any damage caused due to any virus(es) transmitted through this mail.
--
RGDS
===================
Jeslin George
Mphone : 9819090941
Disclaimer: The information contained in this e-mail (“message”) and/or attachments is intended only for the personal and confidential use of the recipient(s) named hereinabove. This message may be an attorney-client communication and/or a work product and as such is strictly privileged and confidential. If the reader of this message is not the intended recipient or an agent responsible for delivering it to the intended recipient, he/she is hereby notified that he/she has received this message erroneously and that any review, dissemination, distribution or copying of this message is strictly prohibited and that he/she must immediately notify the sender by e-mail/fax/phone and delete this message from his/her records forever.
WARNING: Although a virus scan run on this message did not detect any virus, it is strongly recommended that you scan received messages for potential infections and viruses as this is transmitted over unsecured medium. The Company accepts no responsibility and/or liability for any damage caused due to any virus(es) transmitted through this mail.
--
RGDS
===================
Jeslin George
Mphone : 9819090941
Reply
Forward
Reply
|
Mangesh Kodalkar
to me, Service
show details Oct 20 (11 days ago)
Dear Sir,
Further this communication, we had contacted on your phone /cell number today afternoon, could not get through, you may be in meeting.
With regards to your car, we are having special check on performance through our team from Corporate quality + service on 21st Oct at Fortune cars Workshop, on completion we will get back to you.
Thanking you for your cooperation & assuring you of our best services at all times.
With warm regards,
Mangesh Kodalkar
Customer Services
Linea & Grande Punto
Fiat India Automobiles Limited
B 19 MIDC Indusrial Area
Ranjangaon Tal Shirur
Pune 412210
India
+91 2138 672764
P Please consider your environmental responsibility before printing this email
From: Mangesh Kodalkar
Sent: Monday, October 18, 2010 3:34 PM
To: 'jeslin.george@gmail.com'
Subject: FW: Fiat pls I don't want a car that stays with the service engineers more than with me
- Show quoted text -
Dear Sir,
Thank you for your communication, further to the telecom (last week) we had on subject car, We thank you for your support & cooperation.
Our colleague from corporate quality had assisted Tata Motors /dealer Fortune cars Mumbai workshop.
We have received update on same, your car is attended for concerns referred under the terms of warranty policy, dealer personal from workshop have contacted you, we request your presence at workshop for joint test drive & delivery of same.
You will be hearing through Tata Motors /Dealer.
Thanking you for your cooperation & assuring you of our best services at all times.
With warm regards,
Mangesh Kodalkar
Customer Services
Linea & Grande Punto
Fiat India Automobiles Limited
B 19 MIDC Indusrial Area
Ranjangaon Tal Shirur
Pune 412210
India
+91 2138 672764
P Please consider your environmental responsibility before printing this email
From: Jeslin George [mailto:jeslin.george@gmail.com]
Sent: Friday, October 15, 2010 7:03 PM
To: Mangesh Kodalkar
Subject: Re: Fiat pls I don't want a car that stays with the service engineers more than with me
Hi
Can i call u or can u pls give me a call
9819090941
RGDS
Jeslin
On Thu, Oct 7, 2010 at 10:55 AM, Mangesh Kodalkar <Mangesh.Kodalkar@fiapl.com> wrote:
Dear Sir,
Thank you for your communication, regret inconvenience caused to you with regards to concerns referred.
Matter is coordinated with our distributor Tata Motor for update , required back up is rendered on priority to ensure that concerns are resolved at the earliest, you will be hearing shortly, till then we request to please bear with us .
Thanking you for you cooperation & assuring you of our best services at all times.
With warm regards,
Mangesh Kodalkar
Customer Services Department
( For Fiat Linea and Fiat Grande Punto)
Fiat India Automobiles Limited
B-19,Ranjangaon MIDC Industrial Area
Ranjangaon-412210
Taluka Shirur,District Pune
Maharashtra,India
Tel +91 2138 672764
Fax +91 2138 672800
mangesh.kodalkar@fiapl.com
From: Jeslin George [mailto:jeslin.george@gmail.com]
Sent: Thursday, October 07, 2010 10:31 AM
To: Shefali.Chopra@tatamotors.com; customercare@tatamotors.com; Aashish Bhardwaj; Rajeev kapoor; Mangesh Kodalkar
Cc: Anamika George
Subject: Fiat pls I don’t want a car that stays with the service engineers more than with me
I am Anamika George’s husband. I gifted her a 1.3 Punto Diesel MJD
The vehicle registration number its an exotica red punto MJD 1.3
Vehicle registration number is MH02 BM 2030
Registered in the name of Anamika George (My Wife)
Kindly find her feed back below:
Regret buying a Fiat. My husband bought me the exotica red Punto almost a year back. Since that day we have been riddled with problems and today when I need it the most, it is lying in the workshop for all the silly reasons.
Why I need it most is because I have just had a baby and undergone an operation for the same. Today even after spending almost seven and a half lakhs on the car, what I have is a useless piece of junk. My husband was an ardent Fiat fan. He considered it to be a performer – a very sturdy car. But after this experience, it has turned out to be the most pathetic car I have ever seen. I had a Wagon R before this which was bought for almost half the cost and I used it for about 5 yrs without a single major issue. Here is a list of problems that makes me hate Fiat and its service.
1. The buttons on the dashboard were broken on day 1
2. The seat height adjustment had a problem. After setting the height it used to slip back into the lowest position.
3. There was black smoke coming even at 10000 rpm and the servicing guys said its normal for diesel cars.
4. The cigarette lighter conked off twice
5. The AC cooling auto shut off, the thermostat wasn’t working but the servicing guys never agreed.
6. The height adjuster handle of the driver’s seat broke
7. The wheel alignment started having issues even after service
8. Water was continuously leaking from the AC to the floor of the car
9. The oil lamp used to turn-on on its own even though the oil levels were normal
10. After a year Fiat tells me that the Goodyear wheel belt has an issue and its defective - even Goodyear confirmed that - but I had to pay for getting new tyres. if it was defective why did it take almost a year to notice it. Or you recommend that we buy tyre separately when we buy a Fiat???
11. Clutch cylinders failed completely and the car broke down in the 11th month of buying a brand new car. The car had to be towed to the service center(imagine I was 8 months pregnant then)
12. The gear box used to get stuck in the 3rd gear so the clutch had to be replaced again
13. The AC started malfunctioning - it would automatically go to high mode on hitting a speed breaker.
14. The LATEST >> The wheel alignment has again gone for a toss
15. The AC compressor has conked off and needs to be replaced
And all this in Just a year…what more is left to come???????
I want my car replaced with another car. I don’t want a Punto anymore. I don’t want a car that stays with the service engineers more than with me. If you can’t get this done then give me back my money. This is something I never expected from the Makers of Ferrari.
Would like to know how soon will this be resolved. My wife has just had a cesarean operation and currently she has to go through the physical and mental harasment of travelling by auto, taxi etc Over and above that we are spending extra money on traveling. Even though we have supposedly the best hatchback in this segment.
--
RGDS
===================
Jeslin George
Mphone : 9819090941
Disclaimer: The information contained in this e-mail (“message”) and/or attachments is intended only for the personal and confidential use of the recipient(s) named hereinabove. This message may be an attorney-client communication and/or a work product and as such is strictly privileged and confidential. If the reader of this message is not the intended recipient or an agent responsible for delivering it to the intended recipient, he/she is hereby notified that he/she has received this message erroneously and that any review, dissemination, distribution or copying of this message is strictly prohibited and that he/she must immediately notify the sender by e-mail/fax/phone and delete this message from his/her records forever.
WARNING: Although a virus scan run on this message did not detect any virus, it is strongly recommended that you scan received messages for potential infections and viruses as this is transmitted over unsecured medium. The Company accepts no responsibility and/or liability for any damage caused due to any virus(es) transmitted through this mail.
--
RGDS
===================
Jeslin George
Mphone : 9819090941
Disclaimer: The information contained in this e-mail (“message”) and/or attachments is intended only for the personal and confidential use of the recipient(s) named hereinabove. This message may be an attorney-client communication and/or a work product and as such is strictly privileged and confidential. If the reader of this message is not the intended recipient or an agent responsible for delivering it to the intended recipient, he/she is hereby notified that he/she has received this message erroneously and that any review, dissemination, distribution or copying of this message is strictly prohibited and that he/she must immediately notify the sender by e-mail/fax/phone and delete this message from his/her records forever.
WARNING: Although a virus scan run on this message did not detect any virus, it is strongly recommended that you scan received messages for potential infections and viruses as this is transmitted over unsecured medium. The Company accepts no responsibility and/or liability for any damage caused due to any virus(es) transmitted through this mail.
************************************************** ************************************************** ************************************************** **
"This e-Mail may contain proprietary and confidential information and is sentfor the intended recipient(s) only.
If, by an addressing or transmission error,this mail has been misdirected to you, you are requested to delete this mailimmediately.
You are also hereby notified that any use, any form of reproduction, dissemination, copying, disclosure, modification, distribution
and/or publication of this e-mail message,contents or its attachment(s) other than by its intended recipient(s) is strictly prohibited.
Any opinions expressed in this email are those of the individual and not necessarily of the organization.
Before opening attachment(s), please scan for viruses."
************************************************** ************************************************** ************************************************** **
Disclaimer: The information contained in this e-mail (“message”) and/or attachments is intended only for the personal and confidential use of the recipient(s) named hereinabove. This message may be an attorney-client communication and/or a work product and as such is strictly privileged and confidential. If the reader of this message is not the intended recipient or an agent responsible for delivering it to the intended recipient, he/she is hereby notified that he/she has received this message erroneously and that any review, dissemination, distribution or copying of this message is strictly prohibited and that he/she must immediately notify the sender by e-mail/fax/phone and delete this message from his/her records forever.
WARNING: Although a virus scan run on this message did not detect any virus, it is strongly recommended that you scan received messages for potential infections and viruses as this is transmitted over unsecured medium. The Company accepts no responsibility and/or liability for any damage caused due to any virus(es) transmitted through this mail.
Reply
Reply to all
Forward
Reply
|
Mangesh Kodalkar
to me
show details Oct 22 (9 days ago)
Dear Sir,
This has reference to the telecom we had today.
As per update from dealership, Mr. Harish Sharma – Service Head of Fortune car Mumbai has discussion with you & has scheduled your Fiat Grande Punto at your place, for joint test drive on 23rd Oct 2010.
Concerns are resolved under warranty policy & we assure you of complete satisfaction, we will take feedback on performance of product /services from yourself.
We once again thank you for your support , cooperation & assure you of our best services at all times.
With warm regards,
Mangesh Kodalkar
Customer Services
Linea & Grande Punto
Fiat India Automobiles Limited
B 19 MIDC Indusrial Area
Ranjangaon Tal Shirur
Pune 412210
India
+91 2138 672764
P Please consider your environmental responsibility before printing this email
From: Mangesh Kodalkar
Sent: Wednesday, October 20, 2010 3:55 PM
To: 'jeslin.george@gmail.com'
Cc: Service
- Show quoted text -
Subject: FW: Fiat pls I don't want a car that stays with the service engineers more than with me
- Show quoted text -
Dear Sir,
Further this communication, we had contacted on your phone /cell number today afternoon, could not get through, you may be in meeting.
With regards to your car, we are having special check on performance through our team from Corporate quality + service on 21st Oct at Fortune cars Workshop, on completion we will get back to you.
Thanking you for your cooperation & assuring you of our best services at all times.
With warm regards,
Mangesh Kodalkar
Customer Services
Linea & Grande Punto
Fiat India Automobiles Limited
B 19 MIDC Indusrial Area
Ranjangaon Tal Shirur
Pune 412210
India
+91 2138 672764
P Please consider your environmental responsibility before printing this email
From: Mangesh Kodalkar
Sent: Monday, October 18, 2010 3:34 PM
To: 'jeslin.george@gmail.com'
Subject: FW: Fiat pls I don't want a car that stays with the service engineers more than with me
Dear Sir,
Thank you for your communication, further to the telecom (last week) we had on subject car, We thank you for your support & cooperation.
Our colleague from corporate quality had assisted Tata Motors /dealer Fortune cars Mumbai workshop.
We have received update on same, your car is attended for concerns referred under the terms of warranty policy, dealer personal from workshop have contacted you, we request your presence at workshop for joint test drive & delivery of same.
You will be hearing through Tata Motors /Dealer.
Thanking you for your cooperation & assuring you of our best services at all times.
With warm regards,
Mangesh Kodalkar
Customer Services
Linea & Grande Punto
Fiat India Automobiles Limited
B 19 MIDC Indusrial Area
Ranjangaon Tal Shirur
Pune 412210
India
+91 2138 672764
P Please consider your environmental responsibility before printing this email
From: Jeslin George [mailto:jeslin.george@gmail.com]
Sent: Friday, October 15, 2010 7:03 PM
To: Mangesh Kodalkar
Subject: Re: Fiat pls I don't want a car that stays with the service engineers more than with me
Hi
Can i call u or can u pls give me a call
9819090941
RGDS
Jeslin
On Thu, Oct 7, 2010 at 10:55 AM, Mangesh Kodalkar <Mangesh.Kodalkar@fiapl.com> wrote:
Dear Sir,
Thank you for your communication, regret inconvenience caused to you with regards to concerns referred.
Matter is coordinated with our distributor Tata Motor for update , required back up is rendered on priority to ensure that concerns are resolved at the earliest, you will be hearing shortly, till then we request to please bear with us .
Thanking you for you cooperation & assuring you of our best services at all times.
With warm regards,
Mangesh Kodalkar
Customer Services Department
( For Fiat Linea and Fiat Grande Punto)
Fiat India Automobiles Limited
B-19,Ranjangaon MIDC Industrial Area
Ranjangaon-412210
Taluka Shirur,District Pune
Maharashtra,India
Tel +91 2138 672764
Fax +91 2138 672800
mangesh.kodalkar@fiapl.com
From: Jeslin George [mailto:jeslin.george@gmail.com]
Sent: Thursday, October 07, 2010 10:31 AM
To: Shefali.Chopra@tatamotors.com; customercare@tatamotors.com; Aashish Bhardwaj; Rajeev kapoor; Mangesh Kodalkar
Cc: Anamika George
Subject: Fiat pls I don’t want a car that stays with the service engineers more than with me
I am Anamika George’s husband. I gifted her a 1.3 Punto Diesel MJD
The vehicle registration number its an exotica red punto MJD 1.3
Vehicle registration number is MH02 BM 2030
Registered in the name of Anamika George (My Wife)
Kindly find her feed back below:
Regret buying a Fiat. My husband bought me the exotica red Punto almost a year back. Since that day we have been riddled with problems and today when I need it the most, it is lying in the workshop for all the silly reasons.
Why I need it most is because I have just had a baby and undergone an operation for the same. Today even after spending almost seven and a half lakhs on the car, what I have is a useless piece of junk. My husband was an ardent Fiat fan. He considered it to be a performer – a very sturdy car. But after this experience, it has turned out to be the most pathetic car I have ever seen. I had a Wagon R before this which was bought for almost half the cost and I used it for about 5 yrs without a single major issue. Here is a list of problems that makes me hate Fiat and its service.
1. The buttons on the dashboard were broken on day 1
2. The seat height adjustment had a problem. After setting the height it used to slip back into the lowest position.
3. There was black smoke coming even at 10000 rpm and the servicing guys said its normal for diesel cars.
4. The cigarette lighter conked off twice
5. The AC cooling auto shut off, the thermostat wasn’t working but the servicing guys never agreed.
6. The height adjuster handle of the driver’s seat broke
7. The wheel alignment started having issues even after service
8. Water was continuously leaking from the AC to the floor of the car
9. The oil lamp used to turn-on on its own even though the oil levels were normal
10. After a year Fiat tells me that the Goodyear wheel belt has an issue and its defective - even Goodyear confirmed that - but I had to pay for getting new tyres. if it was defective why did it take almost a year to notice it. Or you recommend that we buy tyre separately when we buy a Fiat???
11. Clutch cylinders failed completely and the car broke down in the 11th month of buying a brand new car. The car had to be towed to the service center(imagine I was 8 months pregnant then)
12. The gear box used to get stuck in the 3rd gear so the clutch had to be replaced again
13. The AC started malfunctioning - it would automatically go to high mode on hitting a speed breaker.
14. The LATEST >> The wheel alignment has again gone for a toss
15. The AC compressor has conked off and needs to be replaced
And all this in Just a year…what more is left to come???????
I want my car replaced with another car. I don’t want a Punto anymore. I don’t want a car that stays with the service engineers more than with me. If you can’t get this done then give me back my money. This is something I never expected from the Makers of Ferrari.
Would like to know how soon will this be resolved. My wife has just had a cesarean operation and currently she has to go through the physical and mental harasment of travelling by auto, taxi etc Over and above that we are spending extra money on traveling. Even though we have supposedly the best hatchback in this segment.
--
RGDS
===================
Jeslin George
Mphone : 9819090941
Disclaimer: The information contained in this e-mail (“message”) and/or attachments is intended only for the personal and confidential use of the recipient(s) named hereinabove. This message may be an attorney-client communication and/or a work product and as such is strictly privileged and confidential. If the reader of this message is not the intended recipient or an agent responsible for delivering it to the intended recipient, he/she is hereby notified that he/she has received this message erroneously and that any review, dissemination, distribution or copying of this message is strictly prohibited and that he/she must immediately notify the sender by e-mail/fax/phone and delete this message from his/her records forever.
WARNING: Although a virus scan run on this message did not detect any virus, it is strongly recommended that you scan received messages for potential infections and viruses as this is transmitted over unsecured medium. The Company accepts no responsibility and/or liability for any damage caused due to any virus(es) transmitted through this mail.
--
RGDS
===================
Jeslin George
Mphone : 9819090941
Disclaimer: The information contained in this e-mail (“message”) and/or attachments is intended only for the personal and confidential use of the recipient(s) named hereinabove. This message may be an attorney-client communication and/or a work product and as such is strictly privileged and confidential. If the reader of this message is not the intended recipient or an agent responsible for delivering it to the intended recipient, he/she is hereby notified that he/she has received this message erroneously and that any review, dissemination, distribution or copying of this message is strictly prohibited and that he/she must immediately notify the sender by e-mail/fax/phone and delete this message from his/her records forever.
WARNING: Although a virus scan run on this message did not detect any virus, it is strongly recommended that you scan received messages for potential infections and viruses as this is transmitted over unsecured medium. The Company accepts no responsibility and/or liability for any damage caused due to any virus(es) transmitted through this mail.
************************************************** ************************************************** ************************************************** **
"This e-Mail may contain proprietary and confidential information and is sentfor the intended recipient(s) only.
If, by an addressing or transmission error,this mail has been misdirected to you, you are requested to delete this mailimmediately.
You are also hereby notified that any use, any form of reproduction, dissemination, copying, disclosure, modification, distribution
and/or publication of this e-mail message,contents or its attachment(s) other than by its intended recipient(s) is strictly prohibited.
Any opinions expressed in this email are those of the individual and not necessarily of the organization.
Before opening attachment(s), please scan for viruses."
************************************************** ************************************************** ************************************************** **
- Show quoted text -
Dear Sir,
Thank you for your communication, regret inconvenience caused to you with regards to concerns referred.
Matter is coordinated with our distributor Tata Motor for update , required back up is rendered on priority to ensure that concerns are resolved at the earliest, you will be hearing shortly, till then we request to please bear with us .
Thanking you for you cooperation & assuring you of our best services at all times.
With warm regards,
Mangesh Kodalkar
Customer Services Department
( For Fiat Linea and Fiat Grande Punto)
Fiat India Automobiles Limited
B-19,Ranjangaon MIDC Industrial Area
Ranjangaon-412210
Taluka Shirur,District Pune
Maharashtra,India
Tel +91 2138 672764
Fax +91 2138 672800
mangesh.kodalkar@fiapl.com
From: Jeslin George [mailto:jeslin.george@gmail.com]
Sent: Thursday, October 07, 2010 10:31 AM
To: Shefali.Chopra@tatamotors.com; customercare@tatamotors.com; Aashish Bhardwaj; Rajeev kapoor; Mangesh Kodalkar
Cc: Anamika George
Subject: Fiat pls I don’t want a car that stays with the service engineers more than with me
I am Anamika George’s husband. I gifted her a 1.3 Punto Diesel MJD
The vehicle registration number its an exotica red punto MJD 1.3
Vehicle registration number is MH02 BM 2030
Registered in the name of Anamika George (My Wife)
Kindly find her feed back below:
Regret buying a Fiat. My husband bought me the exotica red Punto almost a year back. Since that day we have been riddled with problems and today when I need it the most, it is lying in the workshop for all the silly reasons.
Why I need it most is because I have just had a baby and undergone an operation for the same. Today even after spending almost seven and a half lakhs on the car, what I have is a useless piece of junk. My husband was an ardent Fiat fan. He considered it to be a performer – a very sturdy car. But after this experience, it has turned out to be the most pathetic car I have ever seen. I had a Wagon R before this which was bought for almost half the cost and I used it for about 5 yrs without a single major issue. Here is a list of problems that makes me hate Fiat and its service.
1. The buttons on the dashboard were broken on day 1
2. The seat height adjustment had a problem. After setting the height it used to slip back into the lowest position.
3. There was black smoke coming even at 10000 rpm and the servicing guys said its normal for diesel cars.
4. The cigarette lighter conked off twice
5. The AC cooling auto shut off, the thermostat wasn’t working but the servicing guys never agreed.
6. The height adjuster handle of the driver’s seat broke
7. The wheel alignment started having issues even after service
8. Water was continuously leaking from the AC to the floor of the car
9. The oil lamp used to turn-on on its own even though the oil levels were normal
10. After a year Fiat tells me that the Goodyear wheel belt has an issue and its defective - even Goodyear confirmed that - but I had to pay for getting new tyres. if it was defective why did it take almost a year to notice it. Or you recommend that we buy tyre separately when we buy a Fiat???
11. Clutch cylinders failed completely and the car broke down in the 11th month of buying a brand new car. The car had to be towed to the service center(imagine I was 8 months pregnant then)
12. The gear box used to get stuck in the 3rd gear so the clutch had to be replaced again
13. The AC started malfunctioning - it would automatically go to high mode on hitting a speed breaker.
14. The LATEST >> The wheel alignment has again gone for a toss
15. The AC compressor has conked off and needs to be replaced
And all this in Just a year…what more is left to come???????
I want my car replaced with another car. I don’t want a Punto anymore. I don’t want a car that stays with the service engineers more than with me. If you can’t get this done then give me back my money. This is something I never expected from the Makers of Ferrari.
Would like to know how soon will this be resolved. My wife has just had a cesarean operation and currently she has to go through the physical and mental harasment of travelling by auto, taxi etc Over and above that we are spending extra money on traveling. Even though we have supposedly the best hatchback in this segment.
--
RGDS
===================
Jeslin George
Mphone : 9819090941
Disclaimer: The information contained in this e-mail (“message”) and/or attachments is intended only for the personal and confidential use of the recipient(s) named hereinabove. This message may be an attorney-client communication and/or a work product and as such is strictly privileged and confidential. If the reader of this message is not the intended recipient or an agent responsible for delivering it to the intended recipient, he/she is hereby notified that he/she has received this message erroneously and that any review, dissemination, distribution or copying of this message is strictly prohibited and that he/she must immediately notify the sender by e-mail/fax/phone and delete this message from his/her records forever.
WARNING: Although a virus scan run on this message did not detect any virus, it is strongly recommended that you scan received messages for potential infections and viruses as this is transmitted over unsecured medium. The Company accepts no responsibility and/or liability for any damage caused due to any virus(es) transmitted through this mail.
---------- Forwarded message ----------
From: Mangesh Kodalkar <Mangesh.Kodalkar@fiapl.com>
Date: Tue, Oct 26, 2010 at 12:23 PM
Subject: RE: Pls wait for my confirmation before you close the complaint---Re: Complaint No.1-10568042321 Vehicle No.MH02BM2030
To: Jeslin George <jeslin.george@gmail.com>
Cc: "customercare@tatamotors.com" <customercare@tatamotors.com>, Service <Service@fiapl.com>, HARISH SHARMA <harishs@fortunecars.com>, "ashishb@fortunecars.com" <ashishb@fortunecars.com>, "abhijeet.p@tatamotors.com" <abhijeet.p@tatamotors.com>
Dear Sir ,
Thank you for your communication, we request your feedback as per your convenience, possible after usage of 10 to 15 days.
With warm regards,
Mangesh Kodalkar
Customer Services
Linea & Grande Punto
Fiat India Automobiles Limited
B 19 MIDC Indusrial Area
Ranjangaon Tal Shirur
Pune 412210
India
+91 2138 672764
P Please consider your environmental responsibility before printing this email
From: Jeslin George [mailto:jeslin.george@gmail.com]
Sent: Tuesday, October 26, 2010 10:52 AM
To: Mangesh Kodalkar; Service; customercare@tatamotors.com
Subject: Fwd: Pls wait for my confirmation before you close the complaint---Re: Complaint No.1-10568042321 Vehicle No.MH02BM2030
---------- Forwarded message ----------
From: Jeslin George <jeslin.george@gmail.com>
Date: Mon, Oct 25, 2010 at 8:27 PM
Subject: Pls wait for my confirmation before you close the complaint---Re: Complaint No.1-10568042321 Vehicle No.MH02BM2030
To: CRM POWAI <crmpowai@fortunecars.com>, service@fiapl.com, customercare@tatamotors.com
Cc: harishs@fortunecars.com, ashishb@fortunecars.com
Pls wait for my confirmation before you close the complaint, some minor issues are pending
And I need time to figure out if all the issues are sorted.
RGDS
Jeslin George
On Mon, Oct 25, 2010 at 6:51 PM, CRM POWAI <crmpowai@fortunecars.com> wrote:
Dear Sir,
With reference to the above complaint received from Tata Motors Contains the detail of complaint as defective vehicle given, , wnt his vehicle to be replaced, wnt temp vehicle.
As we spoke as per our commitment we had attended the vehicle and sorted out the problems and delivered to you with the satisfaction.
You are requested to feel free to contact us for any service related issues.
We promise to give best services all the time.
We request Tata Motors to Close the Complaint as the Vehicle performance is Satisfactory.
Happy Motoring
Thanks & Regards
Shakir Khan
Fortune Cars Pvt. Ltd.
PLOT#7, Marwah Estate, Opp Tata Power,
off s.v.road, saki naka, Andheri (E)
Mumbai - 400 072.
Mob. - 92233 01676
Phone: (022) 2847 8282 / 84 Fax: (022) 2847 8283
Email – crmpowai@fortunecars.com
--
RGDS
===================
Jeslin George
Mphone : 9819090941
--
RGDS
===================
Jeslin George
Mphone : 9819090941
Disclaimer: The information contained in this e-mail (“message”) and/or attachments is intended only for the personal and confidential use of the recipient(s) named hereinabove. This message may be an attorney-client communication and/or a work product and as such is strictly privileged and confidential. If the reader of this message is not the intended recipient or an agent responsible for delivering it to the intended recipient, he/she is hereby notified that he/she has received this message erroneously and that any review, dissemination, distribution or copying of this message is strictly prohibited and that he/she must immediately notify the sender by e-mail/fax/phone and delete this message from his/her records forever.
WARNING: Although a virus scan run on this message did not detect any virus, it is strongly recommended that you scan received messages for potential infections and viruses as this is transmitted over unsecured medium. The Company accepts no responsibility and/or liability for any damage caused due to any virus(es) transmitted through this mail.
--
RGDS
===================
Jeslin George
---------- Forwarded message ----------
From: Mangesh Kodalkar <Mangesh.Kodalkar@fiapl.com>
Date: Wed, Oct 27, 2010 at 11:10 AM
Subject: RE: A complaint that complaint no 1-10568042321 has been closed-- Complain no 10745745091== Re: My 25th car less day= complaint ref no-- 1-10568042321(===Regret buying a Fiat)===no response yet==please rereplace my car or refund my money I feel cheated
To: Jeslin George <jeslin.george@gmail.com>
Cc: "abhijeet.p@tatamotors.com" <abhijeet.p@tatamotors.com>, HARISH SHARMA <harishs@fortunecars.com>, "ashishb@fortunecars.com" <ashishb@fortunecars.com>
Dear Sir,
Thank you for your communication & this has reference to the telecom we had, you conveyed car is picked up by Fortune cars workshop driver.
On receipt of car at dealer workshop concerns will be checked, if any back up is required same will be rendered on priority, till then we request to please bear with us.
Thanking you for your cooperation & assuring you of our best services at all times.
With warm regards,
Dear Harish – we discussed
Mangesh Kodalkar
Customer Services
Linea & Grande Punto
Fiat India Automobiles Limited
B 19 MIDC Indusrial Area
Ranjangaon Tal Shirur
Pune 412210
India
+91 2138 672764
P Please consider your environmental responsibility before printing this email
---------- Forwarded message ----------
From: HARISH SHARMA <harishs@fortunecars.com>
Date: Sat, Oct 30, 2010 at 10:32 AM
Subject: MH02BM2030_Joint trial.
To: jeslin.george@gmail.com
Cc: ashishb@fortunecars.com, CRM POWAI <crmpowai@fortunecars.com>
Dear Mr Jeslin George,
As per the talk we had on the phone, this mail is to inform that we have checked the concerns you had mentioned and after checking the vehicle again at our place we have found the following
1. There was no major deviation from the standard setting of the wheel alignment and the vehicle was moving in a right way. In case you felt a gradual pull towards the right it could have been due to variations in road conditions. Nevertheless we have reset the reading again for your confidence.
2. The Ac cooling was fine and there was no leakage of water found in the cabin.
3. The noise from the rear was from the parcel tray which was due to the speakers that have been fitted in it and hence there is nothing much we can do on that.
4. The slight noise from the left front was found to be coming in from the seat belt assy within the pillar and has been rectified.
The vehicle was kept under observation for two days just to check on all these parameters due to the service request being repeat in nature
We would request you to come and take a joint trial with us at the dealership since it would help in showing you the readings of the alignment and also explaining to you the jobs we have done in it.
Please let us know of the time so that we could keep most of the paper work ready and also one of our diagnostic expert to come with you for the trial.
Thanks and regards
HARISH.K.SHARMA
FORTUNE CARS
GM (SERVICE)
9223327165
harishs@fortunecars.com
---------- Forwarded message ----------
From: Jeslin George <jeslin.george@gmail.com>
Date: Wed, Oct 27, 2010 at 11:44 AM
Subject: HELP ME pls ==Fwd: A complaint that complaint no 1-10568042321 has been closed-- Complain no 10745745091== Re: My 25th car less day= complaint ref no-- 1-10568042321(===Regret buying a Fiat)===no response yet==please rereplace my car or refund my mon
To: Andrea.Formica@fiat.com, Lorenzo.Sistino@fiat.com, Lorenzo.S@fiat.com, Andrea.F@fiat.com
---------- Forwarded message ----------
From: Jeslin George <jeslin.george@gmail.com>
Date: Wed, Oct 27, 2010 at 10:50 AM
Subject: A complaint that complaint no 1-10568042321 has been closed-- Complain no 10745745091== Re: My 25th car less day= complaint ref no-- 1-10568042321(===Regret buying a Fiat)===no response yet==please rereplace my car or refund my money I feel cheated
To: natarajan.v@tatamotors.com, cbuservice@concordemotors.com, kumarasamy.p@tatamotors.com, customercare@tatamotors.com, service@fiapl.com, Ricky.Walter@fiapl.com, rajeev.kapoor@fiapl.com, ceodesk@fiapl.com, ravi.bhatia@fiapl.com, Ranjit.Pawar@fiapl.com, Tarun.Khanna@fiapl.com, rahul.jadhav@tatamotors.com, Mangesh Kodalkar <Mangesh.Kodalkar@fiapl.com>
Cc: Anamika George <soi.disant9@gmail.com>
Latest update
My complain 1-10568042321 has been closed without my knowledge but the issues in the car are still pending
WILL FIAT TAKE RESPONSIBILITY OF SAFETY OF MY FAMILIES SAFETY Or rather CAN fiat take that responsibility
CURRENT ISSUES
It still has an alignment issue
It still has an ac issue
Now there is noise in the front suspension
And lastly there is noise in the rear suspension
On Fri, Oct 22, 2010 at 11:01 AM, Jeslin George <jeslin.george@gmail.com> wrote:
Still awaiting responce complaint was files on the 5th of this month 1-10568042321
I am Anamika George’s husband. I gifted her a 1.3 Punto Diesel MJD
The vehicle registration number its an exotica red punto MJD 1.3
Vehicle registration number is MH02 BM 2030
Registered in the name of Anamika George (My Wife)
Kindly find her feed back below:
Regret buying a Fiat. My husband bought me the exotica red Punto almost a year back. Since that day we have been riddled with problems and today when I need it the most, it is lying in the workshop for all the silly reasons.
Why I need it most is because I have just had a baby and undergone an operation for the same. Today even after spending almost seven and a half lakhs on the car, what I have is a useless piece of junk. My husband was an ardent Fiat fan. He considered it to be a performer – a very sturdy car. But after this experience, it has turned out to be the most pathetic car I have ever seen. I had a Wagon R before this which was bought for almost half the cost and I used it for about 5 yrs without a single major issue. Here is a list of problems that makes me hate Fiat and its service.
1. The buttons on the dashboard were broken on day 1
2. The seat height adjustment had a problem. After setting the height it used to slip back into the lowest position.
3. There was black smoke coming even at 1000 rpm and the servicing guys said its normal for diesel cars.
4. The cigarette lighter conked off twice
5. The AC cooling auto shut off, the thermostat wasn’t working but the servicing guys never agreed.
6. The height adjuster handle of the driver’s seat broke
7. The wheel alignment started having issues even after service
8. Water was continuously leaking from the AC to the floor of the car
9. The oil lamp used to turn-on on its own even though the oil levels were normal
10. After a year Fiat tells me that the Goodyear wheel belt has an issue and its defective - even Goodyear confirmed that - but I had to pay for getting new tyres. if it was defective why did it take almost a year to notice it. Or you recommend that we buy tyre separately when we buy a Fiat???
11. Clutch cylinders failed completely and the car broke down in the 11th month of buying a brand new car. The car had to be towed to the service center(imagine I was 8 months pregnant then)
12. The gear box used to get stuck in the 3rd gear so the clutch had to be replaced again
13. The AC started malfunctioning - it would automatically go to high mode on hitting a speed breaker.
14. The LATEST >> The wheel alignment has again gone for a toss
15. The AC compressor has conked off and needs to be replaced
And all this in Just a year…what more is left to come???????
I want my car replaced with another car. I don’t want a Punto anymore. I don’t want a car that stays with the service engineers more than with me. If you can’t get this done then give me back my money. This is something I never expected from the Makers of Ferrari.
My wife has just had a cesarean operation and currently she has to go through the physical and mental harassment of traveling by auto, taxi etc Over and above that we are spending extra money on traveling. Even though we have supposedly the best hatchback in this segment. After a series of mails Fiat has been kind enough to give me a taxi because they dont hae temporary replacement cars the cars they have are only tat indigo marina which my wife cant drive
complaint ref no-- 1-10568042321
--
RGDS
===================
Jeslin George
Mphone : 9819090941
--
RGDS
===================
Jeslin George
Mphone : 9819090941
Reply With Quote
Bookmarks