I am pasting below the entire chain of mails that I have sent ot General Motor Corporation and to their regional sales manager, but no one has ever bothered to call me, even though their auto reply does say that someone will get back. Ganesh Rasal has never bothered to call me, and Vineet at the SC Auto Service Center, had promised me a call back way back in January, but I am still waiting, he has never bothered to call me back either.



From: gmi.cac@gm.com [mailto:gmi.cac@gm.com]
Sent: Wednesday, February 17, 2010 4:33 PM
To: Anup K Madai Choorai; scautocorp scautocorp
Subject: RE: K. A. Mr. Anup K Madai Choorai (CSI/ CAC/ W/ 2010/ 90/ M/s SC Auto, Thane)


Dear Mr. Anup K Madai Choorai

This is further in reference to your e-mail. We are coordinating with concern persons. Please bear with us till such time.

We thank you for writing into us and giving us the opportunity to be of assistance.

Warm Regards
Neetu Mongia
Customer Assistance Center
Chevrolet Sales India - Gurgaon


Anup K Madai Choorai <anup.k.madaichoorai@jpmchase.com>
02/11/2010 04:04 PM To "gmi.cac@gm.com" <gmi.cac@gm.com>, scautocorp scautocorp <scautocorp@gmail.com>
cc
Subject RE: K. A. Mr. Anup K Madai Choorai (CSI/ CAC/ W/ 2010/ 90/ M/s SC Auto, Thane)






Hi All,

I don't think that people have gauged the gravity of the issue, as no one has bothered to get back to me. I have followed up with people on multiple occasions, but every time I get promised a call back, and no one ever gets back to me.

So, I have now given up on General Motors customer service and also on the dealership to fight my case with the company. So, since I am on my own, I am thinking of taking help from the media to see if I can get someone to pay attention to customers.

Best regards,
Anup
Mobile - 9819823720

From: gmi.cac@gm.com [mailto:gmi.cac@gm.com]
Sent: Thursday, January 28, 2010 12:09 PM
To: Anup K Madai Choorai; scautocorp scautocorp
Subject: K. A. Mr. Anup K Madai Choorai (CSI/ CAC/ W/ 2010/ 90/ M/s SC Auto, Thane)


Dear Mr. Anup K Madai Choorai ,

This is further in reference to your email to us .

We have gone through the contents of your email and we are requesting our Zonal Office - West to address your reported concern at the earliest . Please be assured the best possible assistance will be extended to you in this matter .

We thank you for writing into us & giving us an opportunity to serve you, assuring you the best of our services at all times.


Best regards,

Sonal Upadhyay
Customer Assistance Center
Chevrolet Sales India, Gurgaon

Anup K Madai Choorai <anup.k.madaichoorai@jpmchase.com>
01/25/2010 12:47 PM
To "ganesh.rasal@gm.com" <ganesh.rasal@gm.com>, "gmi.cac@gm.com" <gmi.cac@gm.com>
cc "sc.sales@gmidealer.com" <sc.sales@gmidealer.com>
Subject Pathetic customer service









!!!!!!!!??????????

Hi Ganesh,

When I send a mail as a customer with a concern I expect a response and also for someone to get back to me, especially so if you are from a company who really cares about customer satisfaction.

The lack of response from you or the customer service really does not speak very highly about GM Customer service. As, for the customer service department, sending an automated response followed by someone, sending a pre-formatted text copied and pasted straight out of a template, and no one following up on it is only depicts a callous attitude.

I know that the issue with my car is the first of its kind in a Chevy Spark, but then it is still a serious issue, and someone has to take it seriously, unless GM really does not care about losing customers.

This time I not only expect a response from you guys, but I also would like an email/contact for someone higher up in GM India where I can escalate the matter, while I get the point of contact at a GM Global, for whoever is in charge of the ASIAPAC region, and I can find it as I work for JP Morgan, and we always have a list of contact people in our corporate database.

Best Regards,
M.C. Anup Kumar | Team Leader | Productivity & Quality | Investment Banking | J.P. Morgan | 3rd Floor, B Wing, Technopolis Knowledge Park, Mahakali Caves Road, Andheri (E), Mumbai - 400 093, India. | T: +91 22 6695 3697 | M: +91 9819 823 720 | anup.k.madaichoorai@jpmchase.com | jpmorgan.com


-----Original Message-----
From: gmi.cac@gm.com [mailto:gmi.cac@gm.com]
Sent: Wednesday, January 13, 2010 3:45 PM
To: Anup K Madai Choorai
Subject: Re: Panels not matching up post repairs

Thank you for writing to Customer Assistance Center of Chevrolet Sales India. This is an auto- response generated to let you know that we are in receipt of your email message. Your email is being processed currently. We assure you of our response with action within 24 working hours.

For an urgent telephonic assistance, please do contact us at 0120 - 30308080, our 24-hr Contact Center.


Kind Regards.

Customer Assistance Center
Chevrolet Sales India
Fax No - 0124 - 4213334
E- mail - gmi.cac@gm.com
www.chevrolet.co.in
24X7 Customer Care Help Desk : 30308080



In response to:



Anup K Madai To
Choorai "gmi.cac@gm.com" <gmi.cac@gm.com>
<anup.k.madaichoo cc
rai@jpmchase.com> Kajal Iyer
<kajaliyer@rediffmail.com>,
01/13/2010 12:54 "anup.mc.kumar@gmail.com"
PM <anup.mc.kumar@gmail.com>,
"sc.sales@gmidealer.com"
<sc.sales@gmidealer.com>
bcc

Subject
Panels not matching up post repairs




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| History: |
| This message has been replied to. |
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Hi,

I had recently got a repair work done on my new Chevy Spark, after it got banged by a bus from behind.

The boot lid, left filler panel and left tail light assembly were replaced and along with that a list of sealants. But, ever since I got the car back form repairs I have been noticing a slight rattling sound from the boot, which kept on increasing with each passing day. I got my car back from the initial repairs on the 3rd of January, and now I have sent it back to SC Auto, Thane West, on Monday, 11th January.

The current issues:

1. Rattling noise from the boot, and boot lock.

2. Incorrect aligned of the boot lid.

3. Wide gaps, far more than the standard gaps, around the left tail
light; and also between the rear windscreen and the side body panel. I checked the clearance on a standard Spark and it was not more than 5mm, but in my car, not only is it more than 5mm, but it keeps on increasing as you descend from the top of the windscreen.

Request you to please have one of your engineers look into the matter. My car has spent more time in the workshop since I bought it last month than with me. The first thing that happened was that the entire starter kit burnt out on the very first day that I got my car, and it was at the workshop for about 2 days. Then a week down the line, a bus banged it from behind in standing traffic, and it was back at the workshop for another 20 days. The registration number of my car is MH-04-ED-5154.

Best Regards,
M.C. Anup Kumar | Team Leader | Productivity & Quality | Investment Banking
| J.P. Morgan | 3rd Floor, B Wing, Technopolis Knowledge Park, Mahakali
Caves Road, Andheri (E), Mumbai - 400 093, India. | T: +91 22 6695 3697 |
M: +91 9819 823 720 |
anup.k.madaichoorai@jpmchase.com<mailto:anup.k.mad aichoorai@jpmchase.com> | jpmorgan.com

Hi
I had a very bad experience from SC Auto.
I sent my spark for repair after it was hit from front to SC Auto.
The Front Right Side was damaged but not ruptured.
Still SC Auto took exact 2 months i.e. 60 days to repair.
Always I have to Contact them for the status of the car.
When one month was over One of the Service Advisor Mr Abbas was giving me false information that he will deliver my car within a week. I was literally Pissed off by him as he was not even ready to pick up my phone on his cell. Also I tried to contact at his office but he was not ready to take the call saying he is in meeting.
When i visited the workshop he gave me the reason that the Axle is damage and Chevrolet is out of stock. And as per him chevrolet took 1 month to deliver the Axle.( As per him Sc Auto has ordered the part well in advance but chevrolet was out of stock) It was unimaginable that the company like chevrolet dont have an important part as Axle in stock.
Finally I contacted at the head office of GM from where I got the no. of VP of Sales& Service of this region. Even after contacting him I have to keep a personal follow up with the SC Auto . And finally I got my car back after 2weeks after having chat with VP of Western Region.

In fact because of this poor service of Chevrolet I will recommend every one not to go for any of the Chevrolet Car and even if you go for it unfortunately avoid SC Auto of Thane.

Its my humble request to all of you .. please please please dont chose SC Auto .

Thanks
Pramod

i have bought chevrolet beat on 9/2/2010 and after a month its body started making noice and there is lot of body jerk.then i took the car to speed autotech in kolkata on 8thsep. they told me that the problem is with weel balincing. they repared it but the problem was not solved then they called me on13th sep and again they cheaked the ialignment but the problem was as it is . then again they called me on27sep and this time they told me that problem is with the shoker . i waited there from 10am to 4pm. they told me that we have changed ur shoker and now u wont have any problem. then they called me at 7pm and told that we have not changed the shoker because by mistek we have put the same defalted shoker. they again told me to come. then i informed this mater to g.m coustamer care and they told that ur problem will be solved . but till now they have not bother to anythin . please never by any g.m product.

I bought Chevy BEAT LT from nikhil Auto - worli last month, 1.09.10 After completing the month i took the appointment for 1st Servicing for saturday 7th oct 2010. for 11 am. i reached at SC sharp 11am it took 25 min to make entery & all even after appointment .At 11.30 my car went in for washing , the person who assign by servce station was Mr. Girish , he take down the problem i am facing 1. front passenger door wasnt closing at one go 2. Viper making chu chu noise 3. Internal cleanig. i asked him about the apprx time for car to get ready his reply ' max 2 pm-2.30 pm i said ok & went to check accesories & cust lounge. Around 2.30pm as recieved no reply from Mr. Girish i called him to ask the status of my New Beat, he said it will take another 1 hr to complete the car. i asked him he y he shoudnt told me in the begning ?? than he sir mai dekhta hoon. After 10 min he called me & said car is ready, i asked him that he had checked the car thorougly & solve the problems reported by me ?? he said yes , i went to pick the car & gate pass in the servc recption area Mr. Girish was disappear , i try n called him was not picking my fone as well , mean time his collegue try n get the gate pass for me. after i submit gate pass i got the keys of my New beat, When i saw the car i was shocked !!! these people have done nothing wat i reported, there was problem with door, Wipers & they not even claen the car properly i can c the mud on wheels n mudflap, I just cant take that & went straight to Workshop Incharge and asked him to check the car they have serviced , the old chap check the car & instruct them to wash & clean again , about door he also did nothing, he change the wiper .... BUT i am very 110% sure they dont even open the hood of the car & checked it.......THIS is absolutly pathetic from GM Or NIKHIL Service Station.....Guys i request do not take your car before check thorougly , I feel THERE's NO difference between LOCAL MECHANIC/SERVICE CENTER & AUTHORISED SERVICE CENTER its definatly apply for GM...

Are YOU LISTENING GM ???? DO SOMETHING ABOUT IT !!

Originally Posted by Pramod

Hi
I had a very bad experience from SC Auto.
I sent my spark for repair after it was hit from front to SC Auto.
The Front Right Side was damaged but not ruptured.
Still SC Auto took exact 2 months i.e. 60 days to repair.
Always I have to Contact them for the status of the car.
When one month was over One of the Service Advisor Mr Abbas was giving me false information that he will deliver my car within a week. I was literally Pissed off by him as he was not even ready to pick up my phone on his cell. Also I tried to contact at his office but he was not ready to take the call saying he is in meeting.
When i visited the workshop he gave me the reason that the Axle is damage and Chevrolet is out of stock. And as per him chevrolet took 1 month to deliver the Axle.( As per him Sc Auto has ordered the part well in advance but chevrolet was out of stock) It was unimaginable that the company like chevrolet dont have an important part as Axle in stock.
Finally I contacted at the head office of GM from where I got the no. of VP of Sales& Service of this region. Even after contacting him I have to keep a personal follow up with the SC Auto . And finally I got my car back after 2weeks after having chat with VP of Western Region.

In fact because of this poor service of Chevrolet I will recommend every one not to go for any of the Chevrolet Car and even if you go for it unfortunately avoid SC Auto of Thane.

Its my humble request to all of you .. please please please dont chose SC Auto .

Thanks
Pramod

Dear Pramod,

Thank you for highlighting the issue. We would look into the matter and would make sure that the experience is not repeated again. In case of any concerns please mail us at chevy.in@gmail.com and we would get back to you at the earliest.

Regards,
Ashim Gupta
Join Chevrolet India on Facebook - Chevrolet India | Facebook

Hi Ashim,

I would like to know what action you have taken against my complaint.
How can you assure me that this things wont happen again in future.
Is chevrolet is so small company that it cant have an important part like an axle ready with them and they took almost a month to deliver the same to their dealers. If not let me know what action you have taken against your dealer whose spoiling chevrolet's name.

Awaiting for your reply.

Thanking you
Pramod

I had 2 bad experiences with this dealer.
I booked my Spark LT car with SC auto around 24th Dec 2009 with Advance amount of Rs 5000/- on the basis of quotation given to me. Since this car was purchased by my company for me, it took me around 2 weeks to make rest of the payment. At the time of giving booking amount I have been assured to give me back my booking amount once they receive full payment from company. After receiving full payment from company these guys gave me call saying I have to pay Rs 5000 more as now car price is being increased. If they can ask me for more money then what is the purpose of paying booking money in advance? Any way I will get price at the time of paying entire amount. I feel cheated by S C Auto. Can dealer ask for more amounts after getting initial booking amount?

Second Experience

Within a 6 months my company fitted/in built AC broke down. I send my car to SC Auto Service center. After repairs they give me my car back within a week. But Soon I realized that my AC started making noise. Again I send back my car for repairs. They keep my car with them for more than 3 weeks. Initially they assured me to complete work within week. After lot of follow-up they said A/C condenser of car is malfunctioning and they need approval from GM motor Head office Noida to replace it. After lot of follow-up also they keep on saying they are yet to receive approval. After having hot discussion, next day I got call that my car is ready now. I when happily to take my car. However none of the A/C defect was repaired. Noise was still coming. I got fed up with them decided to use the car as it is. After some days again my Car A/C broke down then I went to service center Astavinayak at Goregaon. They repaired my A/C and it is running fine now.
These SC auto guys just want to cheat customer. They are careless. So I urge all not to buy a single car from SC Auto. Even one of my friend also faced such issues while purchasing car from SC Auto.