Dear Sir/Madam

I have purchased new mahindra n mahindra xylo before 52 days from the purchase date after four days i was geting problem in engine regarding noise from engine i had visited dealer show room many a time but they only answering they till dot recevied parts from company today in my car facing many problem like door making noice, air coming from doors, poor pikup and milege, break not working proper, tyre wearing problem, balancing not doing proper, noice coming from R1 suspension, break rolling, during breaking you cant handle vehicle many problem there but i am not getting solution for this please help me regarding this

i am doing copy here of mail which i recevied from mahindra & mahindra executive

Dear Mr Bhagwanji



This has reference to your mail regarding your reported concern.



We apologise for the inconvenience and have advised our Customer Care Manager Mr Ajit Gham who is based at Ahmedabad to arrange for necessary action as required. Please bear with us till such time.



Please let us know for any further support or assistance.



With you hamesha

Thanks & Regards,

Sultana Shaikh

Customer Care Dept.
Automotive Sector, Mahindra & Mahindra

Email: customercare@mahindra.com

Phone -022- 24916773





From: BM chotara [mailto:bm_chotara@yahoo.com]
Sent: 17 May 2010 12:50
To: CUSTOMERCARE
Subject: Request You Please Help Us Regarding Xylo Problem



Dear Sir/Madam





i have purchased new xylo D2 on Dated 20th april 2010 on name Mavji Ramji Chotara from your dealer B. Mangatram (Gandhidham) from the purchse date i got problem in engine withn two days, from engine coming noise like tick tick tick, i compained in comapny and visit dealer point B. Mangatram (Bhuj) for this problem, after four days inspection they told this noise coming from tapit because of company foult and now theny told us need to change rocker shaft for solution, but there this part not avlble so they changed rocker shaft from the old engine till new part comes (time limit 5 days), after changed this shaft we facing problem regarding fuel consumtion much high, before i getting averege around 16.33 to 17 but after changed rocker shaft getting averege only 8 to 9 and other problem facing like poor pickup, gear shifting problem, clutch play and many other,



and also after 15 days from purchase visit second time for change new rocker shaft and also for 1st free service, but they told us till today we dot get rocker shaft from comapny so we cant do anything, and about few problem on 1st service i put there like oil and filter change, central lock not working, noise coming from door, air coming from door, poor pickup, clutch not proper, gear shifting problem, break not coming proper during break coming from noise from front of left wheel, vehicle get down from behind, power steering to hard and play, but from company vehicle receive only with changed oil till all this problem pending and no one take incharge for ll this many a time talkd with customer care and here at dealer poit but nothing favroble for us



please help us what to do now





Bhagwanji

9879842201

I appreciate your quick response to resolve the problem and the concerned team members from your side helped me, but the time it took and problem has still not resolved in full.



Details given below:

At first instance on 6th April 11. I have registered my Vehicle problem and the vehicle was returned to me on 14th April 11, which took 8 days, for which I have already suffered a lot, by not having own car in hand.



On 15th the Vehicle was delivered to me with assurance that problem has been resolved, but unfortunately no such problem has been resolved and stand unresolved, I have been suggested to drive the vehicle in the same condition till further few Kms so that the Smoke Problem will be resolved automatically…but the vehicle has came to a stage of Non-Movement suddenly on Mumbai Pune expressway, which was most risky situation of my life. Other vechicle was given to me with assurance that the Vehicle will be ready without any further problems.



Today i.e. on 25th the vehicle was delivered to my office, but it is not in Condition to Start even….I have lost the faith in Mahindra Vehicle Service / Maintenance and left no option to write to “Roma Balwani��� Group Head-Corporate Communication with a copy to Mr. Anand Mahindra and India Consumer Forum…Now I am not going to compromise on any ground, but to get the vehicle replacement in next Two Days.

Dear sir /mam : I am Ramakrishnan I have a new xylo d2 purchased from india garage show room at january 20.01.2011 by sales exequitive vasu devan Mobile number +919840356263
Our service center is zulaikha motors by service executive Mr Ahamed Mobile number +917708033382 ambattur chennai 600058
We serviced our vehicle with complaint at 10.05.2011 morning
With complaint’s
1.REVERSE GEAR LOCKING
2.ELECTRICAL FAULT
3.COOLANT OIL REDUCING SUDDENLY
But still they didin’t cure our complaint’s and also the time of delivery our service centre brocked {front wind screenmirror}
The vechile is travels cab attached from FAST TRACK call taxi monthly cab centre fees is Rs 7880// monthly vechile due is mahindra &mahindra finance Rs 19460// With two drivers salary losses per month you calculate by your self .
We are asking service centre they told gear boox not coming yet .
Your service is so worst then I can I told xylo is a best vehicle.
VEHICLE REGISTRATION NUMBER : TN 18 E 9075
ENGINE NUMBER :JG4M23321
CHASIS NUMBER : MA1YA2GKB2A12443

Dear Sir /Madam

Ihave been in problem from day 1 till date, purchased mahindra vehicle that is xylo d2, i lost faith in mahindra vehicle now, my vehicle is lying in servicing centre goa since last 1 month & im suffering a great loss every day, i need ur help ....... pls help me

Digambar Naik
9665189849

Dear Sir/Madam,

We have purchased Mahindra Xylo on 10-Dec-2009. Recently we have clutch problem so we given in service center on 08-Dec-2011 (AML Motors pvt. Ltd. Secundrabad.). The service center representatives told me that clutch plates should have been changed, then we asked to replace them under warranty.
They said we cant replace them under warranty.My vehicle also have an extended warranty of another two years.

Still my vehicle is in service station, we have not yet take the delivery because of this warranty issue. If we asked replace any part, the answer is Sir this we can not replace under warranty. For what the warranty is there i really did not understand may be god knows even you ????.

Vehicle No: AP 27 AD 666
Engine No: 92L31349
Chassis No: BV94L68974

Please do the need full as soon as possible, appreciate your help.

Thanks!
Srinivas Vara Prasad
9581412666