Hi

I purchased a car-white fluidic from mody hyundai (Malad W) which was delivered to me on 7th Sep 2011.My Car regsn no is -MH 02 BR 9143.I drove my car 1st time on 10th Sep when the car broke down at 3 in the morning. The gears refused to change.It would not change to any of the gears and the car stopped. I waited for 45 mins on the road and finally i could drive my car.

My car again broke down on 17th Sep. This was the 2nd time i drove my car. Same problem persisted. Gears were not changing. I called the hyundai guys and they insulted me when i went to their off in Malad w. They said may be i was changing the gears by pressing half clutch.

My car broke down the 3rd time on 8th Oct when I went to hotel Sea Princess. The valet guys said that the car refused to start. They pushed started the car and I got my car home. I finally called the toll free no for Hyundai on 25th and they took my car to their service station (Mody Hyundai) at Goregaon W.

Nobody bothered to call me and update with the status of the car. I kept calling the hyundai sales people. Finally they called me on 11th and said there is a problem with the starter motor which they will replace. I kept telling them there is a problem with the gear box but they did not listen.

They again called on 12th and this time they confirmed that there is a problem with the gears too and they will replace it.
Hyundai got my car on 13th with a scratch on the front and this time they blamed me saying that the scratch was on the car when i was driving.

I refused to take my car and told them that i will accept it only if they remove the scratch.

It has been a very embarassing situation for me when my car broke down thrice in the middle of the night and once at a 5star hotel.
I requested the Hyundai guys to replce the car as I had not even driven the car for 100 kms and i faced so many problems. However they refused saying that since it is under warrantly they will replace the parts and give my car back.

Since I stay alone in Bom and work in the nights it is very risky for me to drive a faukty car which breaks down every now and then.

I request you to get my car replaced from the hyundai people as this is bad customer service.

regds
Jyoti Sethia
9820066765/9820080765.