Product Defect on TATA INDIGO MANZA brand NEW car.
Hi Consumer court;

My complain is regarding the my Newly purchased TATA INDIGO MANZA Aura ABS car on 22nd April 2010.

I have alreday visited the service station with product related issue for more than 6 time as of now in a span of two months.

Issues faced by me in the my car are:

1. Rear both suspension are faulty which needs replacement.
2. Steering signal cut out switch for right side is not functioning as expected which needs replacement.

This issues were identified on day two istself when i have purchased my car. Till date none of this issue are been addressed. Also please refer the below mail transaction which i have initiated with TATA motors's Manu Sethumadhavan - Manager-Customer Support. Still i am struggling to get all issue addressed after rigrously following up since last two months.

My car details are as below:

Registration Number: MH02BY1126
Chassis Number: MAT613234ALC09670


Regards
Sachinkumar Patel.
0 9820988386.



================================================== ==============================
From:
"Sachinkumar Patel"<kpsachin@rediffmail.com> | Add to Address book |This is spam



To: <manu.s@tatamotors.com>
Subject: Re: Re: Re: RE: RE: RE: related to TATA MANZA car product related issue
Date: Tue, 22 Jun 2010 11:28:42 IST
cc: <support@tatamotors.com>,<supportwest@tatamotors .c om>,<sanjeev.tiwari@tatamotors.com>,<krishnamoorth y.banan@tatamotors.com>,<abhijeet.p@tatamotors.com >,<rajiv.dube@tatamotors.com>,<customercare@tata mo tors.com>


Dear Manu,

Further to i spending and escalating the issue to the Bharati Dealer principal, yesterday they have come up with a new diagnosis that the issue is not the rear suspension but it’s with the rear frame on which the car is balanced.

My feedbacks of the open issues are as below:

1. Rear both suspension are faulty which needs replacement. === Replacement has been done twice still when I drove the car with 4 passengers, the noise which we had identified during your visit, is still there. Even though rear suspension are been replaced the noise is still there. I have been communicated that the issue is now with the rear frame on which the car is balanced.

2. Steering signal cut out switch for right side is not functioning as expected which needs replacement. === Part is replaced still I need to check and acknowledge if the issue is addressed.

As on date again my car is lying since last Saturday (19th June 2010) at Bharati automobiles service station.

Overall I am not at all happy with the way my car issues are handled. I really would expect a compensation for all the physical and mental stress which I am going through due to my NEW INDIGO MANAZA car.

My car Details are as below:

Registration Number: MH02BY1126
Chassis Number: MAT613234ALC09670

Looking forward for your support to get this issues closed at the earliest.



Dear All (in CC),

My complain is regarding the my Newly purchased TATA INDIGO MANZA Aura ABS car on 22nd April 2010.

I have alreday visited the service station with product related issue for more than 6 time as of now in a span of two months.

I am not sure if i am trying to reach the right people. Please route me queries to right people. i have lost all hopes in TATA MOTORS.




Regards,
Sachinkumar Patel - UN-HAPPY TATA Motors customer.
0 9820988386.
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On Mon, 07 Jun 2010 14:42:23 +0530 wrote
Dear Manu,

Apologies for delayed response. I was out of town for last one week on official commitments.

This weekend I actually got time to check the performance of my car.

My feedback of the open issues are as below:

1. Rear both suspension are faulty which needs replacement. === Replacement has been done still when I drove the car with 4 passenger, the noise which we had identified during your visit, is still there. Even

though rear suspension are been replaced the noise is still there. I have communicated this issue to Mr.Mukul again. i would be visiting again to the service station for this.

2. Steering signal cut out switch for right side is not functioning as expected which needs replacement. === Part is not available. hence it’s still open.

Looking forward for a permanent solution for the issues.

Regards,
Sachinkumar Patel
0 9820988386

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On Thu, 27 May 2010 10:43:13 +0530 wrote

Dear Manu,

As discussed today morning over the phone, My car is lying at Bharati service station since last three days (sonce Monday- 24th May 2010), I am still waiting for delivery status.

As far as the issues which were identified (as mentioned in below mail also)

1. Rear both suspension are faulty which needs replacement. === Replacement has been done i need to check and acknowledge

2. Steering signal cut out switch for right side is not functioning as expected which needs replacement. === Part is not available. hence its still open.

I would be able to acknowledge on these points only once i have the car been delivered to me from the service station.

Looking forward for your support to get this issues closed at the earliest.

Regards,
Sachinkumar Patel - UN-HAPPY TATA Motors customer.
0 9820988386.

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On Thu, 27 May 2010 10:17:35 +0530 wrote

Dear Mr. Sachin,

I heard from Mr. Mukul that the car was attended as per schedule. Please let me know the feedback about service.

Thanks&Regards,

Manu Sethumadhavan

Manager-Customer Support

TATA MOTORS LTD-PCBU
Regional Office; No.B/4, 3rd Floor,
Laxmi Towers, C-25, ‘G’ Block,
Behind ICICI Bank Ltd.,
Bandra Kurla Complex,
Bandra (E), Mumbai 400 051.
Ph # 66930458

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From: Sachinkumar Patel [mailto:kpsachin@rediffmail.com]
Sent: Tuesday, May 18, 2010 5:33 PM

To: SETHUMADHAVAN MANU [ Manager (Customer Support) , Mumbai PCBU , Mumbai ] ; gmservice@bharatiautomobiles.net

Subject: Re: RE: RE: related to TATA MANZA car product related issue

Dear Mr. Mukul,

As discussed today with you over phone, i would come with my car at Bharati service station on 24th or 25th May 2010 (9:30AM), to get my car first servicing and as well as get all the identified faults retified and

replacement of Rear both suspension & Steering signal cut out switch for right side.

Request your assistance to ensure that all open (existing and new one which are identified) issue are addressed during this service of my car. Looking forward for your support in getting me customer satisfation.

Regards,
Sachinkumar Patel
0 9820988386

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On Wed, 12 May 2010 11:23:53 +0530 wrote

Dear Sachin,

The part has not yet received at Bharati; Mr. Mukul will coordinate once it is available.

Note: Mukul- Please Communicate in priority.


Thanks&Regards,

Manu Sethumadhavan

Manager-Customer Support

TATA MOTORS LTD-PCBU

Regional Office; No.B/4, 3rd Floor,
Laxmi Towers, C-25, ‘G’ Block,
Behind ICICI Bank Ltd.,
Bandra Kurla Complex,
Bandra (E), Mumbai 400 051.
Ph # 66930458

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From: SachinKumar Patel [mailto:kpsachin@rediffmail.com]
Sent: Tuesday, May 11, 2010 8:48 PM
To: SETHUMADHAVAN MANU [ Manager (Customer Support) , Mumbai PCBU , Mumbai ] ; gmservice@bharatiautomobiles.net

Subject: Re: RE: related to TATA MANZA car product related issue

Dear Mukul / Manu,

It's been three weeks now still i have'nt heard anything further for availablity of part from your end.

Request you to revert by when the parts would be available so that can i get the mentioned issue fixed for my Car.

Issue identified -

1. Rear both suspension are faulty which needs replacement.

2. Steering signal cut out switch for right side is not functioning as expected.

Also few more obrsvation are been captured from my end while driving the car for last three weeks, which i would share it along with you once i am at the service station for getting thr earlier issue fixed.

Looking forward for your support to get all these open issue closed.

Regards,
Sachinkumar Patel.
09820988386.

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On Thu, 29 Apr 2010 11:02:36 +0530 wrote


Dear Sachin,

Will get it done to your satisfaction once the part is there. You leave the pain to me in getting the thing done.

Thanks&Regards,

Manu Sethumadhavan

Manager-Customer Support

TATA MOTORS LTD-PCBU
Regional Office; No.B/4, 3rd Floor,
Laxmi Towers, C-25, ‘G’ Block,
Behind ICICI Bank Ltd.,
Bandra Kurla Complex,
Bandra (E), Mumbai 400 051.
Ph # 66930458

--------------------------------------------------------------------

From: SachinKumar Patel [mailto:kpsachin@rediffmail.com]
Sent: Thursday, April 29, 2010 11:01 AM

To: SETHUMADHAVAN MANU [ Manager (Customer Support) , Mumbai PCBU , Mumbai ]

Subject: related to TATA MANZA car product related issue

Hi Manu,

Good morning, would like to thank you for your time spent yesterday to inspect my car.

This mail is in regards with yesterday interaction related to TATA MANZA car product related issue which were been identified.

As you are aware, few thing which we found to be not functioning properly during the test ride which we made were

1. Rear both suspension are faulty which needs replacement.

2. Steering signal cut out switch for right side is not functioning as expected.

For your information, both this issues are still open due to no-availability of parts at the dealer.
Looking forward for your support to get all these open issue closed.

Regards,
Sachinkumar Patel.
0 09820988386.

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TATA MOTORS AFTER SALES SERVICE and PRODUCT QUALITY is the poorest in the Industry / Market.

As on till date none of my ISSUE reported in this blog are been addressed by them.


Today's date: 30th August 2010.

...........................Donot Loose Hope

Dear Sir,

I have purchased my new TATA MANZA AURA on the 5th of Nov. From Mechmen Motors, Hoshangabad Road, Bhopal.

I saw a crack on the Driver side, top corner of the front windshield, on the 25th of Nov. I was very disturbed by the fact that despite no accident whatsoever, with no scratch anywhere a crack appears on the windshield.

I saw the Works manager of the Mechmen Motors service centre from where I purchased the vehicle. He seems to convince me that such a crack is a common affair and that I need to make an insurance claim and get the glass changed.

I am not convinced that such a thing is actually so simple. He tells me that a lorry carrying gravel could be the reason for such a crack. He says I gravel can hit the wind sheild and can cause the crack.

I am not convinced especially when I have a new brand car. Please advise.


Sumit Roy
09425301166

I have purchased tata manza and my vechile no is tn64 821 in my fathers name
i have recomended 7 of my friends to buy and they did
dispite all this my dealer aras pvt lts did not give me the colour i wanted, did not deliver the vechile on date, now i have done 19000 km and i have also oil serviced the vehicle.

on 29/12/2010 on a highway my car suddenly stopped and i could not start it again i called the help line and they took my vehicle to aras and till date i have not received my vehicle and they are not responding.

now my friends are moking at me and my vehicle now i wanted to buy a small vehicle at first i thought of buying vista but now no chance

if i dont get a proper answer then i may have to go to the press and consumer court

with bad regards
s.venkatesh
9443036411

i jst purchased my tata indigo 2006 station wagon nw is nt starting i don't knw what is wrong the car i'm so stressed need help mat6032515prd0502 my no.0730964883 and it is gt another faulty in the gears i really dnt need this stress i'v oread stress wth my renault scenic nw itried to move on but still in the strss really i need help frm capetown

I am Syed Sajid Ali(Bongaigaon Assam) purched a indigo manza from Ghosh Brothers,Guwahati Assam on 02-05-2010.I service my car at ghosh brother workshop regularly mention by manual book. now my car run aprx 107000 km.but now i face one big problem at my car engine,ghosh brother workshop told me that my car's engine is damage it must be replaced and i pay for whole engine, cost 80000.reply me with your advice.contact no 09954662222 09435801111 registretion no AS01AN0038 AURA QRJET

mainai ek car indigo manja jo ki tata ki hai raj moter rohtak sai jan 2010 mai li thee jiski waranti 2 saal or 75000 km ki thee
meri gadi ko 2 year ka samai nahi hua or 42000 km chali hai meri car mai engine mai koi falt aa gaya ahai or tata comp kahtee hai ki aap ki car ki waranty khatam ho gai hai kirpya mughai insaf dilatai huai meri car ko waranty mai theek karwanai mai meri help karai or meri aawaj aapkai madham sai tata comp tak phuchai
name ramparkash 899/8 shyam nagar colony near crk iti jind mobile no 9991853999 ,9416090322 car no HR31-F0779 haryana