RF motors cochin
This letter is in continuation with the complaints previously sent via email to RF motors and the complaint registered at TATA MOTORS customer grievance cell on their website. I am Dr. Nishad Methar. I am a dentist(orthodontist) and is serving as a consultant to many clinics in the northern part of kerala. I am using a Tata Indigo CS TDI car bought from RF motors Ernakulam 2 years back. I preferred to buy a tata car because of my appreciation for an indigenously developed and manufactured car. I was practising at Calicut and used to get the service done at regular schedules from Focuz motors Calicut and my car was in immaculate condition until my last service at RF motors Ernakulam. The care provided by focuz personnel is excellent .I shifted my residence from Calicut to Perumbavoor (20kms from RF motors )recently. The work of my new dental clinic at Perumbavoor was going on at that time and I was badly in need of my vehicle. I gave my vehicle for routine service at 80000 kms to RF motors on 30th of August 2010 and I was told that the service is of a major type and that the estimate amount will be nearly 13000 rupees. I booked for the service over telephone in the morning of 30th and was asked to bring the vehicle the very same day. When I reached RF motors they wrote the worksheet and told me that the service is scheduled for the next day which they could have informed me earlier so that I can take the vehicle next day morning for the service. The name of the service advisor is Mr. Vipin. The vehicle was delivered 24 hrs after the promised time of delivery. I was asked to come at 4 o’ clock in the evening to take my vehicle but the vehicle was delivered at six o clock. It was the month of ramzan and I was fasting on that day. No consideration is given to the customers’ time. The service advisor was mainly interested in getting consent for polishing and washing the vehicle which he described as monsoon package rather than clearing the problems told. I had a problem of water collecting inside the cabin on the side of driver’s seat since the time of delivery of the vehicle which was told since first service but no one could correct the problem till now. On my way back home, I lost one of the wheel caps. The service personnel forgot to replace the nylon ties after they did the alignment and wheel balancing. I returned to Calicut the next day and that day onwards CHECK ENGINE signal was shown and the engine was not pulling much. I had the same experience one time before when I did the service from focuz motors Calicut which they told is due to some moisture contamination of some sensor while washing the vehicle and told that it will correct in two or three days. I thought the problem will be the same. The very next day the AC stopped working. I tried to call the service advisor at RF motors but he was not picking the phone. I called at focuz motors and was told that it needs adjustment of ct sensor or something . I took the vehicle back to RF motors on 5th of September. I was told that the potentiometer is at fault and needs replacement and that the vehicle will be returned at evening of 5th. Later they called me and told that the check engine indication is still shown even after changing the potentiometer and that it is due to some electrical problem as shown in their laptop and need further checking and that they cannot specify when they can return my car. They held the vehicle for four days and still the reply was the same. I was told by the service advisor at focus motors that the problem can never be due to potentiometer or an electrical problem. I had to struggle much to get my vehicle back from RF motors. I told the service advisor what focuz people told but still didn’t listen to it. The vehicle was returned without rectifying the problem. To my surprise I found that the insulation works of the car was torn at many places. I took the car back to focuz motors and they rectified the problem in an hour. It took another full day to correct the damages made by the RF motors and by that time the battery became weak. RF motor service personnel failed to connect the terminal for charging the battery and and hence the battery got discharged. One of the cell became weak and I had to replace the battery which cost around 5700 Rs. There is no chance that the battery of a vehicle which runs an average of 3000 kms per month and which is serviced regularly get weak by normal means. I was told that the terminal for recharging the battery was not connected. I had to pay another 1300 Rs for correcting the electrical insulation and other problems created by the RF people. I gave my vehicle to RF motors thinking that a dealer can provide excellent care than a TASC but proved otherwise. I found many other customers with similar complaints about RF motors. How can a dealer appoint such inefficient and irresponsible service persons. The service advisor was highly irresponsible and his behaviour was very bad. He couldn’t diagnose the problem and simply changed the potentiometer which was not having any fault. They later replaced my old potentiometer which is still working in my car. I reported the matter to the customer grievance cell at the official website of TATA motors but only it was shown that my complaint is registered and that intimation will be sent via email and sms. No one contacted till now. I paid 13000 Rs for my routine service which brought an additional burden of 5700 Rs for the battery and 1300Rs for the damages brought by the service at RF motors. Why no consideration is given to the customers hard earned money and time? The customer is made to wait for hours in the waiting lounge of RF motors. In this era of advanced technology and where things are done at tremendous speed, why RF people lag behind? I am writing this letter because of the irresponsible attitude of both TATA motors and RF motors. Why arrangements are made for registering complaints via online? No reply came for my complaint till now. Why advertisements highlighting the prompt service rendered at service centres are kept? My experience proved otherwise. Why such inexperienced service advisors who cannot diagnose a simple problem and who show interest only in replacing rather than adjusting the spare parts and who have no consideration for the customers are posted? When I planned to buy a TATA car all my friends and family members discouraged me. But still I chose to buy a TATA cay because of my appreciation for the company . Why corporate people show interest only in selling the vehicle. How can a middle class family member like me afford to pay money for the problems created by the fault of the service persons. I am writing this letter as a representative of all those who had similar experiences but cannot respond due to lack of money or time. I will be filing a complaint at the consumer court with all evidences to get justice unless I receive a satisfactory explanation and compensation for the same. I want to make sure that no one will be cheated in the future. TATA motors should take prompt and responsible action in this matter to uphold your standards and reliability.
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