Hello,
This is Thangavel, I am writing this mail from Tirupur- Tamilnadu.

On 17th November morning around 10:30 am I went to M/S PRESANNA AUTOMOBILE (authorized dealer for HONDA two wheeler vehicles in my place) , to replace my UNICORN motor cycle’s damaged head light wiser and front right side indicator.

Since my UNICORN motor cycle was 2005 model, first I decided to check the availability of the spares required for my vehicle.

I spoke to a person Mr.Prabhu and he immediately checked with the store people and told me ‘sir the spares required for your vehicle is available and you can get the vehicle back around 6 :00 pm after all works done’ the same guy then received my vehicle and gave me the acknowledge slip(attached image) please see the estimated delivery time is mentioned as 6pm.

Since I have to travel 15 kms by bus to reach this dealer point, around 5.30 pm I called PRESANNA AUTOMOBILE and spoke to same guy Mr.Prabhu and he told me the vehicle is ready.

In the next 5 minutes I received a call from PRESANNA AUTOMOBILE and a girl spoke told me ‘sir your vehicle is ready I asked her what is the bill amount for my vehicle she replied as Rs.170.00 since my estimated cost for the work is Rs.800.00 (mentioned in attached copy) I told her to check the bill again because I thought something is wrong with the bill amount.

Then I requested her to explain the works done for vehicle and she told me that only front right indicator is only replaced and headlight wiser is out of stock and I was shocked to with that reply because when receiving my vehicle they told headlight wiser is available.

Since the work is not completed I immediately stepped down midway from the bus and spoke to Mr.Prabhu who is service advisor for my vehicle, he simply gave me his manager mobile number 88700 14448 - Mr.Manivasagan.

When I called MR.MANIVASAGAN and explained him the whole scenario he simply replied this is human error and he can’t do anything for this mistake, I argued with him that, you cant tell me as human error because your people committed me wrongly and you have to do some arrangements to deliver the vehicle.

He again told me everything is included if he says as human error.

In the mid of the conversation he simply disconnected the phone in a irresponsible manner when I called to his mobile again and again he never responded me again.

This is totally not acceptable as a HONDA DEALER it is their duty and responsibility to serve each and every HONDA customer to their utmost satisfaction. If something is wrong on their side they have to apologise the customer and speak politely and do the needful for customer.

He the manager of PRESANNA AUTOMOBILE disconnected my call and his words were very harsh during the conversation which affected me mentally.

1)One whole day is totally wasted for me because of their mistake and I was made to travel here and there but end result is my vehicle is not ready on time as committed by them.
2)I am a common man and I completely depend on my bike to go for my office, to drop and pick my daughter from her school and my wife to her work place and all other day to day activities. I am struggling with all the problems for the past 3 days without my vehicle, will the manager give me the cost incurred for the last 3 days.
3)As a manager of a HONDA showroom he should be taught how to behave , approach and convince them if anything goes wrong with the customer he harassed me inspite of being on the wrong side.
4)The service people (mechanics) who work in the showroom don’t have a proper uniform and I am very sure they are not following the basic guidelines issued by HONDA.
5)Each and every day customers come and wait for more than 90 minutes to handover the vehicle for service and they PRESANNA AUTOMOBILE don’t have enough man power to look after and satisfy the customers.
6)If they PRESANNA AUTOMOBILE continue to work like this every HONDA customer have to take one day off to their office for vehicle service.

I need a proper explanation for the above problem and they are answerable for all their wrong doings and I want to make sure that this does not happen to any other customer who comes for this HONDA SHOWROOM.

I am a fond lover of HONDA motor cycles and as a HONDA customer for the past 10 years I never expected such kind of an experience and I am deeply stressed because of this incident.

I need my vehicle after all works done and I am a expecting a sincere apology/explanation from a responsible person from M/S PRESANNA AUTOMOBILE and reply for this mail.

Thank you.

Regards
Thangavel
89033 19626