ir/madam

i have been regularly initimated the Authorized service center (Society Motors ,Kanpur) regarding the technical problem in the my Bajaj XCd 135 purchased in April 2009 & i was regularly made the complaint but the problems where not rectified till now till dated 19-03-2010.
I Have mailed to bajaj auto the same problem earlier also & have talks with your lucknow office but the problems where not rectified after follow up .
In Every Job card the same problem was mentioned but no proper action was taken.
now they are saying some of the parts will be replaced then only the problem will be rectified & it is chargeable .how it is possible that after regular notification ,if problem is not solved & how I am liable to pay EMI for this.Look into the matter or ihave to go for the leagal decision in this matter to consumer court to get rectified my problem

Earlier also it was there with the same problem
Current Job Card No.31341 Dt.11-03-2010


Manish Chaudhary
Kanpur (U.P)
9839143696

Dear Sir/Madam,

I, Brajesh Kumar, is an owner of Pulsar 135 cc LS, purchased on 25th April 2010 bearing registration number DL4S BC-9118 and invoice number TIN:07850340135 from Gautam Bajaj Tilak Nagar, New Delhi. From the very next day of purchase, I have been facing gear problem. It sticks at third gear and does not go down to neutral properly. I spoke to my dealer but they are not taking it seriously and asked me to contact my nearest Bajaj service centre. The service centre guys told me that my gear changer control would be replaced and the whole process would take time for the delivery of the spare part. They told me to come on 4th May 2010 for the same.

Here I would like to know that why this problem has occurred in new bike? Is Bajaj's PDI (Pre Delivery Inspection) poor. Whether my bike can be replaced or not? Because this thing has occurred in the new bike. I am also not sure that after fixing of the problem, my bike will work properly or not? This thing is changing consumer buying decision and will fetch bad name for Bajaj.

Kindly look into this matter and do the needful.