just want to ask few doubts this consumer forum

[THEJUS R]

i came 2 know about the consumer forum just few days back.... and most of my friends doesnt know about this site..... i dont know how it works... but i put up a complaint against a mobile service provider... after putting the complaint the mobile service provider started to behave good 2 me.. and called back and cleared all my complaints....
but when i come view this forum i find similar complaints again and against the same mobile service provider.... in my opinion only very few people know about the consumer court forum.... of these only very few spend time registering the complaints.... even then if a complaint occurs from company... repeatedly... then what should the customers do...
now only the customer who complaints get benefited... others are still in dark... what should be done against that... please help me by replying to this message...
please reply....

[THEJUS R]

it will be very helpful if this site could accessed using facebook, orkut and twitter accounts.. more and more people will know about this site and its helpfulness... i hope the administrator will try to implement it...