Some time ago, my mausiji bought the a pearl jewellery set with a necklace and a set of earings. She noticed after a while that 1 of the pearls out of 5 came out from the earing.



The same ( earing with 4 pearls and 1 separate pearl ) was brought to the shop by me, as lifetime warranty was given on that product. The set was returned after 15-20 minutes and i came home. On arrival at home, i found that the earing to be repaired had still 4 pearls and the 5th Pearl was not there in the case or earing.



On going to the shop and bringing the case to the manager at GIP shop, the manager was using abusive language ( which I cannot reiterate here ) and misbehaved with me by throwing the case back to me and told me to go away and that nothing could be done. He claimed that i had given for repair the earing with ONLY 3 pearls and 1 separate pearl , which they repaired and returned the piece with 4 Pearls.

I complaint to the PR manager of BG's and aslo wrote a mail to the owner stating the same....but no action has been taken by the company till now.

I took 6-7 items of jewellery from Bg from Mall at Saket. This was my first visit to the outlet.There was a bracelet that i took i asked them to see to it as it was not closing properly. They said its OK n tried to fix it a bit, bt when i wore it at home it was opened in 2-3 minutes. I went there back after few days n asked them to fix the closing point or replace the piece. They refused to replace the piece , again try to fix it n refused to anything else as it was still not able to close. Bad experience. May be i will never buy so much jewellery again, where i was in search of a necklace that i like there now.

I would like to inform all the customer that the BG store in South Ex as well as in the GIP mall, are not a reailabe place to shop. They will say that there is warranty on there stuff but when you go they will refuse or will say you need to pay for the service.

Also the great thing about the store is that they don't have a exchange policy. All brand have atleat 14 day exchnage policy but this is a USP of the there chain.

Please be aware when you shop with them.

two years back , my mother had bought gold chain with pendent from prince diamond ,vikas marg ,delhi.
in the bill he wrote that the jewellery is of 22 carat and my mother purchased it at that price .
but few days ago my mother again gone to purchase some jewellery from tanishq ,vikas marg ,delhi.
there was machine to check the purity of jewellery and she get checked that chain of gold purchased by prince diamond and damm ...Oh My God what she found is so terrible.... that chain and pendant of prince jeweller is only of 18 carat .....
please help me out with this case i want to get my money back + compensation from prince diamond jeweller. please please help me !!