My name is Pratishtha , resident of Defence Colony, New Delhi.About two weeks back on my way back from office I stopped at Central Market, Lajpat Nagar and walked in Hush Puppies Store. Having tried couple of pumps in different shapes and sizes I finally picked one pair with perfect size and fit and made the payment of 3299/- for the same. Next morning I pulled out new pair of pumps and drove straight to work. From the moment I reached office in next 20mins, I realized that I could barely walk. Thinking what sales guy told me in the store about leather shoes that they open for about 1/2inch and little bit of shoe bite is normal on day one for few hours. I tried to ignore but in less than two hours I realized I couldnt even walk or stand wearing them, my feet got red and swollen when I took
rest of the day off and came back home and take the footwear out of my feet. I was shocked how the same shoe can get so uncomfortable and painful right after getting it out of the store whereas when I tried them It was comfortable and perfect! so, I decided to go back to the store and placed the shoes back in the box when I noticed the size I tried and the sized handed over to me were different. I picked the bill and shoes and went straight to the store and told them how their carelessness has caused trouble and discomfort to me. But the store manager didnt accept his mistake, he continued to say that I picked and tried and bought wrong size for myself. I kept explaining him for 45mins that what joy will I get in buying a pair of shoes one size smaller to my feet and then come back to store within 24hrs and ask for right size. But he wouldnt listen and refused to exchange my shoe with the right size.I contacted Bata customer care , I got one reply where they thanked me for my feedback and no solution was provided. Its been two weeks now, my money is blocked, the shoes r useless for me. Can someone please suggest me what to do and how can I get them replaced with right size!