We apologize for the bank's earlier lack of communication around your complaint - we would like to investigate this in greater detail. However, to be able to do that, we would need a few additional details from you. Request you to write to us at firstname.lastname@example.org with the id TTU00070707072010 mentioned in the subject line of your mail. Please also mention your account number and contact details in the mail. As soon as we receive this information, a bank representative shall contact you.
Regards, Customer Assistance, HDFC Bank