I worked for the C-Cubed Solutions Pvt. Ltd, Bangalore for around 10 months. This thread is to inform you that it's the worst BPO in Bangalore. I'll explain all the details from the beginning to let you know why you shouldn't opt to work for the C-Cubed Solutions.
Promises made in the Orientation Programme are never kept:
After the selection, the HR held an orientation programme for us (the selected candidates). It was presented in the slide-show that the salary will increase by Rs. 2000-2500 every three months. Luckily I noted the salary increment structure for future references. I'll come back to it later. They also told us that there will be Six Offs + One Casual Leave(CL) every month. However, there are no more than Five Offs within a month and the CLs are rarely given to the employees.
Another thing promised in the orientation programme was 1 hour lunch/dinner break. I was disappointed when my trainer told me that the break is for only 45 minutes during the training period. I was pissed-off when team-leaders didn't give us more than 30 minutes for break when we went live on the floor.
Lack of good trainers:
C-Cubed has contracts for customer/technical support from some reputed firms like Microsoft and Sony VAIO (North America). However, the trainers do not match the quality standards expected by the consumers. This seriously hampers the performance of majority of the work-force when they go live on the floor after one month of training.
Fines,Fines and more Fines...
When you go live on the floor, you're expected to work like a horse. You can't even take the single CL even if you've fallen ill as the CLs can be applied only 7-10 days in advance (and that too is often rejected). I wonder how anyone can know that he is going to be sick in advance. There will be Loss of Pay(LOP) if you inform them 6-7 hours before you're expected to report to work. After that, you'll be slapped with a Double Loss of Pay(DLOP). DLOP is a unique term invented by the management of the company which is generating passive revenues for them. It means that you'll loose two days salary if you take one day leave.
The lack of quality training ensures that you'll make few mistakes on the floor. The fine slapped by the Quality Analysts of the company in the salary slips are heavy. The QA's fine will always be more than your two days salary. Luckily I had skills and my colleagues respected me for that. Still there was not a single month when my hard-earned one day salary went to the coffers of C-Cubed, thanks to the QA fine. It was flabbergasting for me but even more torturous for the lesser mortals who had to forget about their two days salary.
While it's expected that if you're working in a BPO, you may have to report even on the weekends. However, in the C-Cubed, it is expected that you always work on the weekends, regardless of your commitments to your family and friends. If you don't come on weekends (Saturday-Sunday), there will be an additional fine of Rs. 500 apart from the LOP.
This in not the end. There are numerous other pity fines ranging from Rs. 50 to Rs. 500 which makes you wonder if you're doing a charity for the company.
C-Cubed doesn't own a building. It has two rented offices in the Kormangala area of Bangalore. One of the buildings doesn't have a parking. Hence, don't expect to park your vehicles as it doesn't have proper parking space. Numerous times I've seen vehicles of the poor employees being towed away by the local traffic authorities. Forget about bikes and cars, you can't even park your bicycle there.
The air-conditioners are Switched-Off most of the times, especially during the day shifts when there are less employees on the floor. Hence, people don't prefer to work in the day shift as it feels like you're sitting inside a furnace with the Computers generating all the heat. It was really suffocating.
The facilities in the cafeteria is unhygienic and it is open only at night for few hours. As most of the times employees work in night-shifts there. Probably this is the only BPO where the coffee-machine works only during the day time. Hence, saving few more pea-nuts for the organization.
Poor work culture:
Most of the team-leaders and the manager on the floor won't give you respect. They will treat you like dogs. I remember one incident where one of my colleagues went to the rest room to empty his bladder. When he returned on the floor in less than 5 minutes, he was humiliated by a team-leader in front of all. The team-leader asked him to leave the desk only when he goes for the allotted 45 minutes break.
Employees have to literally beg everyday in front of the team-leaders for the lunch/dinner break too. It doesn't matter if you're hungry and well past the lunch/dinner time. Lack of good cafeteria means that often there will be no food when you go around 2-3 AM for your dinner. Hence, it's advisable to carry your own food from home.
The floor manager, Mr. Pritam Goswami and one SME, Mr. Kishore, will abuse you left and right with high pitch in their voice at any given opportunity and on the floor. I was shocked to watch Mr. Pritam using the F word in front of all the employees on more than one occasion. His vocabulary of profanities is excellent. Watch out for him. I was lucky to maintain good relation with both of them.
High employee attrition rate:
Due to the silly rules of the company, majority of the qualified employees leave it after the seven months bond expires. Yes, there is a bond and C-Cubed will take one of your original certificates at the time of joining. They return it only when you complete the bond period.
There were 7 employees hired from my batch. Before I put down the papers (after 10 months of service), 5 had already resigned. Hence, it ensures that the company will lack quality in terms of service and training. No wonder there are no good trainers, barring one who is the oldest employee there.
Salary increment never happened as promised:
I mentioned earlier that it was promised that the salary would increase every 3 months. However, I never got an extra penny during my stay of 10 months at the company. The minimum expected survey score was 75%. For incentives, they said that you have to maintain a minimum of 80% survey score during a month. My survey score was more than 90% for almost all the months. Forget the salary increase, I never got any incentives during my stay. Same was the case with other employees. Whenever the employees, including myself, requested Mr. Pritam to review our work and increase the salary as promised during the orientation programme, he used to come out with few useless Excel sheets
I strongly advise future and current candidates to look for other options. C-Cubed Solutions Private Ltd. situated in the Kormangala area of Bangalore, India doesn't have any values. No person with self-respect should work there. There are few employees working there for more than one year because they have no other options or they are less qualified.
There is one saying which goes well for C-Cubed, "If you throw pea-nuts, you'll get monkeys." Hopefully someone from the organization will read this thread and take the necessary steps to redeem it.
P.S.- Although I never had any issues on personal level with my seniors, but this thread is a tribute to all the employees working there. My colleagues, including one of my trainers requested me to write about the organization when I completed my tenure there. All the best!