Lets buy
Dear Sir,
I Have bought a Nikon Coolpix from Lets buy .com through online shopping on dated 06.09.2011 .with order no. LSB 361548.
I received the shipment on dated 10.09.2011 but during the order placing there were some gifts items Such as D'signer watch & Pen which I did not received till now. I have called & written mails to Lets buy.com but they did not gave me any response.
I am attaching the further communications held with Lets buy.com
So I need your assistance in this matter
Regards,
Anurag Sharma
+91-9694240260/+91-9783802909
Dear Sir/Madam,
Greetings from Letsbuy.com!
At first we regret the inconvenience caused to you due to delay in shipment of product " Signer Watch & Pen " against your # LSB-361548.
We would like to inform you that your order is constantly being followed up and it will be dispatch at the earliest.
If you have any further queries, feel free to contact our customer support team.
Seeking your co-operation
Thanks & Regards,
Rajesh - Letsbuy.com Customer Service
On Mon, Oct 31, 2011 at 10:55 AM, Anurag Sharma <anurag.sharma41@yahoo.com> wrote:
Dear Mr. Shankar,
I have several mails of your such this type of reply
but would you like to give me the deadline or tentative date on which you are closing this issue
Regards,
Anurag Sharma
+91- 9694240260/+91-9783802909
From: Customer care . <customercare@letsbuy.com>
To: Anurag Sharma <anurag.sharma41@yahoo.com>
Sent: Saturday, 29 October 2011 6:19 PM
Subject: Re: Fw: Fw: MISSING - D'Signer Watch & Pen - LSB-361548
Dear Anurag,
Greetings from Letsbuy.com!
First and foremost, we apologize for the delay in shipment of your order# LSB-361548. However, We would like to inform you that your submitted case is constantly being followed up. You should hear from us shortly with the status.
We value you as our esteemed customer and solicit your kind understanding on the subject.
If you have any further queries, feel free to contact our customer support team.
Looking forward to your co-operation
Thanks & Regards,
Shankar- Letsbuy.com Customer Service
On Sat, Oct 29, 2011 at 10:03 AM, Anurag Sharma <anurag.sharma41@yahoo.com> wrote:
Dear Madam,
I am not received any response from your side till now as u commiited that you will close the issue before Deepawali.
It's too long in the service
Regards,
Anurag Sharma
+91- 9694240260/+91-9783802909
From: Anurag Sharma <anurag.sharma41@yahoo.com>
To: "customercare@letsbuy.com" <customercare@letsbuy.com>
Sent: Monday, 17 October 2011 1:22 PM
Subject: Fw: Fw: Fw: MISSING - D'Signer Watch & Pen - LSB-361548
Dear Shradha,
After spending 10 days of your previous E - mail I did not get any further message from Letsbuy in the refrence of my pending issue
Regards,
Anurag Sharma
+91- 9694240260/+91-9783802909
----- Forwarded Message -----
From: "customercare@letsbuy.com" <customercare@letsbuy.com>
To: Anurag Sharma <anurag.sharma41@yahoo.com>
Sent: Friday, 7 October 2011 3:38 PM
Subject: Re: Fw: Fw: MISSING - D'Signer Watch & Pen - LSB-361548
Dear Mr. Sharma.
Greetings from Letsbuy.com!
Thank you for contacting us regarding the missing "D'Signer Watch & Pen".
First of all, we would like to apologize sincerely for the delay in replying your email and for the delay in resolving the issue. We do understand inconvenience and the frustration this might have caused you.
However, please be assured that the issue is being followed up constantly with the vendors and manufacturer and our concerned department is trying it's best to procure one for you. Please be assured that as soon as we have one, we'll dispatch it on priority to you.
Again we apologize fort the inconvenience caused you and we still hope for a chance to serve you better. You are always a valued customer for us and we are seeking you co-operation, your patience and understanding.
If you have any further concern or queries, please feel free to contact our customer support team and we'll be happy to assist you further.
Thanks & Regards,
Shradha - Letsbuy.com Customer Service
> Dear Madam,
> I did not get any reply from your side & Letsbuy customer care No. always
> get buy , then will you please suggest me that how can I approach to
> Letsbuy regarding my pending issue.
>
>
>
> Regards,
> Anurag Sharma
> +91- 9694240260/+91-9783802909
>
>
> ----- Forwarded Message -----
>
From: Anurag Sharma <anurag.sharma41@yahoo.com>
> To: "customercare@letsbuy.com" <customercare@letsbuy.com>
> Sent: Wednesday, 5 October 2011 1:33 PM
> Subject: Re: Fw: MISSING - D'Signer Watch & Pen - LSB-361548
>
>
> Dear Ms. Shardha ,
> After spending a week time I did not contacted by your Letsbuy team and
> still I am not get my Gift package .
> Madam it's around a month after raising my order ,
> Now please take it on priority basis , now I am tired to send you this
> type of mails and now I want to close this tiny issue.
>
>
>
> Regards,
> Anurag Sharma
> +91- 9694240260/+91-9783802909
>
>
>
> ________________________________
>
From: "customercare@letsbuy.com" <customercare@letsbuy.com>
> To: Anurag Sharma <anurag.sharma41@yahoo.com>
> Sent: Thursday, 29 September 2011 3:48 PM
> Subject: Re: Fw: MISSING - D'Signer Watch & Pen - LSB-361548
>
>
> Dear Mr. Sharma,
>
> Greetings from
> Letsbuy.com!
>
> We regert for the delay in resolving the issue
> against your order #LSB-361548. It has been our constant endeavor to
> provide our customers with the best of products and services at all times
> and we sincerely apologize for that we are unable to stand up to your
> expectation this time.
>
> As you have already been informed, that
> is a manufacturing delay for "D'Signer Watch &
> Pen". Please be assured that the issue is being followed up
> constantly with our vendors and manufacturer to procure one for you. As
> soon as we receive the product, we'll be able to dispatch it to you on
> priority.
>
> You'll soon be contacted regarding further
> proceedings in this matter. We appreciate your patience and understanding
> in this matter.
>
> Your are always a valued customer to us and we
> are looking forward to serve you better. If you have any further concern
> or queries, please feel free to contact our customer support team and
> we'll be happy to assist you further.
>
> Seeking your
> co-operation, your patience and understanding
>
> Thanks &
> Regards,
>
> Shradha - Letsbuy.com Customer Service
>
>
>
>
>
>> Dear Sir,
>> After spending a lots
> of time I am not still get my pending shipment.
>> Contacting with
> yours customer care , they give me a formal answer that
>> the
> problem will solve within this week.
>> But after spending around
> 25 days I didn't get any solution.
>> Please give me a certaion
> deadline so that I can assure about your
>> commitment
>>
>>
>>
>> Regards,
>> Dharmaendra Kumar / Anurag Sharma
>>
>> +91-
> 9694240260/+91-9783802909
>>
>>
>>
>>
> ________________________________
>>
>
From:
> "customercare@letsbuy.com" <customercare@letsbuy.com>
>> To: Anurag Sharma <anurag.sharma41@yahoo.com>
>> Sent:
> Monday, 19 September 2011 1:28 PM
>> Subject: Re: Fw: MISSING -
> D'Signer Watch & Pen - LSB-361548
>>
>>
>> Dear
> Mr. Sharma,
>> Greetings from Letsbuy.com!
>> We appreciate
> your choice of doing business with us.
>> We regret the
> inconvenience caused to you. We would like to
>> inform you that
> the free bees against order #LSB-361548 are delayed by the
>>
> manufacturer, however, as soon the free bees are received, it will be
>> dispatched on priority.
>> If you have any further queries,
> feel free to contact our
>> customer support team.
>> Always
> looking forward to serve you
>> better
>> Thanks &
> Regards,
>> Amit Thapa - Letsbuy.com Customer
>> Service
>>
>>
>>> Dear Madam,
>>> I am still
> waiting for your
>> shipment
>>>
>>>
>>>
>>>
>>>
>>
> Regards,
>>> Dharmendra Kumar
>>>>
>>>
>> +91-9694240260/+91-8058320277
>>>
>>>
>>>
>>>
>>>
> ________________________________
>>>
>>
>
From:
>> "customercare@letsbuy.com"
> <customercare@letsbuy.com>
>>> To: Anurag Sharma
> <anurag.sharma41@yahoo.com>
>>> Sent:
>> Saturday,
> 10 September 2011 2:14 PM
>>> Subject: Re: Fw: MISSING -
>> D'Signer Watch & Pen - LSB-361548
>>>
>>>
>>> Dear
>> Mr. Kumar,
>>>
>>> Greetings from
>>> Letsbuy.com!
>>>
>>> We regret to that the "D'Signer Watch &
>>>
> Pen" are missing from your package for "Nikon CoolPix L24
>> Red
>>> Digital Camera", order #LSB-361548.
>>>
>>> We have forwarded the
>>> issue to our
> concerned department
>> for further investigation and you'll
>>> soon be contacted regarding
>> further proceedings. Your
> patience and
>>> understanding is highly
>> appreciated
> in this matter.
>>>
>>> Your are
>>>
> always
>> a valued customer to us and we are looking forward to
> serve you
>>>
>> better. If you have any further concern
> or queries, please feel free to
>>> contact our customer support
> team and we'll be happy to assist
>> you
>>> further.
>>>
>>> Seeking your co-operation,
>> your
> patience and
>>> understanding
>>>
>>>
> Thanks
>> & Regards,
>>>
>>> Shradha -
>>> Letsbuy.com
>> Customer Service
>>>
>>>
>>>
>>>> Dear
>>> Sir,
>>>> Greetings of the day!!!
>>>> I have
>>
> given a order to
>>> lets buy.com of a Nikon L24 Red Digital
> camera
>> (
>>>> As mentioned in
>>> your
> below given order)
>>>>
>>>> Today 08.09.2011 I
> received
>>> this
>> Digital Nikon L24 Camera, but I
> didn't
>>>> received D'signer
>>> watch & pen
> with this shipment, as these items were
>>>> already
>>> included with the order.
>>>> And at
>> the
> the time of order raising no
>>> intimation was provided
>> about
>>>> these D'signer watch & pen.
>>>> Now
>> please ensure me on which date I will be able
> to get these
>>>
>> products ,
>>>> b'cause
> your customer care executive committed
>> to
>>> deliver
> these in 2-4
>>>> working days.
>>>> This seem a
> huge
>>> mistake in the customer satisfaction
>> b'cause
> Lets buy
>>>> didn't
>>> provided any
> preintimation
>> about this.
>>>> Seeking for your
> kind
>>> co-operation
>>>>
>>>>
>
>>>>
>>>>
>>
>>> Regards,
>>>> Dharmendra Kumar
>>>>
>>> +91-9694240260/+91-8058320277
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> ----- Forwarded
> Message -----
>>>>
>>>
>>
>
From:
> dharmendra kumar <dkumar_sun@yahoo.co.in>
>>>> To:
>> anurag.sharma41@yahoo.com
>>>> Sent: Tuesday, 6
> September
>>> 2011 1:16 PM
>>>> Subject: Fw: View
> Order placed with
>>> Online Shopping - Buy Mobile Phones, Cameras, Laptops @ Lowest Price - Letsbuy.com
>>>>
>>>>
>>>>
>>>>
>>>>
> ---
>>> On Tue, 6/9/11, letsbuy.com
>>
> <customercare@letsbuy.com> wrote:
>>>>
>>>>
>>>>>From: letsbuy.com
>>>
>> <customercare@letsbuy.com>
>>>>>Subject: View
> Order
>> placed
>>> with Online Shopping - Buy Mobile Phones, Cameras, Laptops @ Lowest Price - Letsbuy.com
>>>>>To:
>> dkumar_sun@yahoo.co.in
>>>>>Date: Tuesday, 6 September, 2011,
>> 10:03 AM
>>>>>
>>>>>
>>>>>
>>>>>Dear DHARMENDRA KUMAR,
>>>>>We thank you
> for
>> placing an order with Online Shopping - Buy Mobile Phones, Cameras, Laptops @ Lowest Price - Letsbuy.com Your
>>>
> Order ID is:
>>>>> LSB-361548 .We have now started
> processing your
>>>
>> order. The details of
>>>>> your order are as follows:
>>>>>Payment
> method: Netbanking Payment Status: Paid
>>>>>S
>>> No. Products Unit Price Item Cost
>>>>>1
> 1 x Nikon
>>> CoolPix L24 Red Digital
>>
> Camera
>>>>> Free: Transcend 8GB SD
>>>
> Card worth
>> Rs. 1000 + 4GB SD Card + Pouch +
>>>>> Battery Charger
>>> D'Signer Watch & Pen
> worth Rs.3950/- 5287.0000 Rs.5,287
>>>>>
>>>
> Total: Rs.5,287
>>>>>
>>>>>
>>>>>SOLD TO: SHIP
>>> TO
>>>>>DHARMENDRA KUMAR
>>>>>HN 535 SECTOR - 01
> UIT
>>> BHIWADI
>>>>>ALWAR, 301019
>>>>>Rajasthan,
>> India
>>>>>Tel:
> 9694240260
>>>>>Mob: 8058320277
>> DHARMENDRA
> KUMAR
>>>>>HN 535 SECTOR - 01 UIT BHIWADI
>>>>>ALWAR, 301019
>>>>>Rajasthan, India
>>>>>Tel: 9694240260
>>>>>Mob:
>>>
>> 8058320277
>>>>>dkumar_sun@yahoo.co.in
>>>>>Meanwhile you can track the progress of your order by
>> clicking
>>> on the My
>>>>> Order link
> on your personal
>> My Account page after
>>> login.
>>>>>For any queries
>> and details please get in
> touch with
>>> the letsbuy Customer
>>>>>
> Support. We will be glad to be of
>>> service.
>>>>>Best Regards,
>>>>>Letsbuy Customer
>>>
>> Support.
>>>>>Contact Customer
> Service Send Feedback to: Write
>> To
>>> Us
>>>>>Mon - Fri: 9:00am - 6:00pm
>>
> customercare@letsbuy.com eTree
>>> Marketing Pvt
>>>>>
>> Ltd.
>>>>>3rd Floor,75/76,
> Adchini,
>>>>>New
>> Delhi-110017
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