Hi,
Plz do something .... just fed up from ur services. Below , these are the mails being forwarded to the customer care and nothing being done.... just fed up.

Regards,
Mayank Kumar
9450110684
__________________________________________________ _______________



Hi,
I don't know who you are and don't want to,the thing which is irritating me is the irresponsible responses being given by your management and the company itself without even considering that my car UP 32 BZ 9827, has completed 45 days in your authorized garage Gud's Car Care, Nishatganj, Lko. and it is going to be a SHOWPIECE as still I m wondering when i will get my car, they are just claiming a new problem on every new day. Just a shameful event because rather than company I am arranging parts like LOCK SET, VIPER ASSEMBLY to see my car on road again . This time if you don't reply positively I will write to General Manager.

Thanks & Regards,
Mayank Kumar
9450110684


From: ATM Queue <contact@maruti.co.in>
To: Mayank Kumar <mayank_mask@yahoo.co.in>
Sent: Thu, 8 July, 2010 6:21:49 AM
Subject: RE: Service Issue Case no-6385296362 CRM:0034000003082 begin_of_the_skype_highlighting 0034000003082 end_of_the_skype_highlighting

Dear Mr. Kumar,

Thank you for your e-mail.

We value you as a member of Maruti Suzuki family and sincerely acknowledge the inconvenience you have been experiencing. At Maruti Suzuki, our customers are the biggest assets for us and any discomfort felt by our customers is our top concern.

We are immediately forwarding your issue to the concerned department with complaint reference no. 5819758045. You will hear from us soon.

Please feel free to revert in case of any query or clarification.

Regards,

ANY TIME MARUTI
(Call- 9910202020 or Toll Free-1800 1800 180)
International Toll Free Numbers:
1866 527 5698 begin_of_the_skype_highlighting 1866 527 5698 end_of_the_skype_highlighting (From USA and Canada )

0800 0852247 (From UK )

Please visit us at Maruti Suzuki company manufactures the best selling cars in India

007

SE-N3

==============================
From: Mayank Kumar
Received: 7/7/2010 11:51 AM
To: ATM Queue
Subject: Service Issue Case no-6385296362

Dear Sir / Madam,
I have already complaint for two times and there is no such positive responses except the new case number. I am really sorry to loose the respect which i had for Maruti and unable to explain my problem which i am still facing from Gud's Car Care , Nishatganj, Lko., either they don't know how to repair my Swift Vxi model, Reg No. UP 32 BZ 9827 under accidental claim since 31 May 2010 or they might have potential to irritate the customer upto that extent so that the customer write directly to Maruti.It's incredible, sometimes parts unavailability, sometimes alignment problem since 3 weeks, sometimes new problems. If you can not repair it declare that center unauthorized. and i will look for local garage who build relationships and satisfy customers within given time.
Simply claiming the management team which is not efficient to look into the matter. either close that issue and return my vehicle back or at least now do something now.

Regards,
Mayank Kumar
M.No. 9450110684

====================================
From: ATM Queue
Received: 6/28/2010 12:02 PM
To: Mayank Kumar
Subject: RE: Enquiry About Other Query CRM:0053000011659



Dear Mr. Kumar,

Thank you for visiting our website.

We value you as a member of Maruti family and sincerely acknowledge the inconvenience you have been experiencing. At Maruti Suzuki, our customers are the biggest assets for us and any discomfort felt by our customers is our top concern.

We wish to inform you that we have already forwarded your issue (Case no-6385296362) to the concerned department. We appreciate your co-operation in this matter and thank you for your patience.

Please feel free to revert in case of any query or clarification.

Regards,

ANY TIME MARUTI

(Call- 9910202020 or Toll Free-1800 1800 180)

International Toll Free Numbers:

1866 527 5698 begin_of_the_skype_highlighting 1866 527 5698 end_of_the_skype_highlighting (From USA and Canada )

0800 0852247 (From UK )

Please visit us at Maruti Suzuki company manufactures the best selling cars in India

SE-IB

008

==============================

From: webmaster@maruti.co.in

Received: 6/27/2010 10:25 AM

To: ATM Queue

Subject: Enquiry About Other Query



Dear Admin,

Mayank Kumar has posted enquiry

Name Mayank Kumar

Email mayank_mask@yahoo.co.in

Address 114 ravindra garden , aliganj

City LUCKNOW

State UTTAR PRADESH

PinCode 226024

Phone Number 9450110684

Model Maruti Swift

Model Varient SELECT MODEL

Registration Number UP 32 BZ 9827

Enquiry About Other Query

Enquiry

Hi, I ,Mayank Kumar, owner of Maruti Suzuki Swift Vxi model, which has been sent to Gud's Car Care, Nishat Ganj, Lko for reapiring under insuarance case on 31 May 2010 and from that day i am getting only fake satisfaction calls that they are working on it and i investigated on my own than io come to know that there is the problem of parts around 16 parts which are not being provided by B.K.DISTRIBUTORS till date , they said they have to bring them from GURGAON. Mr. Swapnil Saha from Regional Branch Office closed my first complaint(No.584612419) without competing task and Mr. Sharad Singh from Gud's Care Care is now complaining about the Distributor's fault. Please help me in this big confusion and deliver my Swift as soon as possible, i trust u Maruti plz don't let ur Name down. I don't want to go legal bcoz u know u serve customer better than other. My 2nd complaint no is 6385296362



Thanks & Regards,

Mayank Kumar

dear sir,
i want to say that I purchased Alto k10 on 28 jan. 2011 when after 2-3 days,I started My car,it always stopped at 2nd gear in traffic because i have to move it in a slow motion but it always stopped at that time due to which we are facing many problems as there is always a fear of accident due to sudden stoppage of car.And when we went to your Extention showroom Hira Automobiles, Malout and asked about this problem, they said its a manufacturing defect,it will remain as such.After this also we called on your tollfree no. 18001800180,they said not to worry they will surely try to solve this problem as soon as possible.But still there was no response from their side though it had been upto 30-35 days after that complaint.And again when i went to Hira Automobiles ,Malout and again they said this problem can never be solved.Now it has became a very big problem for me.I always have a fear to drive our car in slow motion because during traffic jams we have to slow down our car.I trusted your company a lot but your this ignorance has disappointed me.And now i am writing this because i still have a hope that you will solve our problem as soon as possible.

dear sir,
I,Ashok Goyal want to say that I purchased Alto k10 on 28 jan. 2011 when after 2-3 days,I started My car,it always stopped at 2nd gear in traffic because i have to move it in a slow motion but it always stopped at that time due to which we are facing many problems as there is always a fear of accident due to sudden stoppage of car.And when we went to your Extention showroom Hira Automobiles, Malout and asked about this problem, they said its a manufacturing defect,it will remain as such.After this also we called on your tollfree no. 18001800180,they said not to worry they will surely try to solve this problem as soon as possible.But still there was no response from their side though it had been upto 30-35 days after that complaint.And again when i went to Hira Automobiles ,Malout and again they said this problem can never be solved.Now it has became a very big problem for me.I always have a fear to drive our car in slow motion because during traffic jams we have to slow down our car.I trusted your company a lot but your this ignorance has disappointed me.And now i am writing this because i still have a hope that you will solve our problem as soon as possible.
From Ashok Kumar Goyal,Sec-17.H.no. 222,Near Char Khamba Chownk,Mandi Harzi Ram,Malout.mob no. 9888545268.email id-ashok.goyal321@gmail.com.