Thank you very much for providing us a channel for grievance redressal

TATA 912, Marco polo.
RJ22 PA1899;
Owner: Suman Agarwal;
Date of Purchase:28/03/2011;
Chassis no MAT45063A7N42547;
Dealer : Nidhi Kamal Automobiles Private ltd, Ajmer , Rajasthan.

I purchased a Tata Commercial Vehical. Vehical details are mentioned above. Unfortunately, Ever since we purchased this we have been marred by the technical issues in the Vehicle. Probably there is a problem with the front axle. We have approached two TATA service centers several times. Service Center Name : Sumerpur Service center(U N Automobiles, Netra ) & Pali Service Center. They did some repair Work, we were charged for that. Still, technical Issues are to persist. Because of the issue, Vehicle has already used up 2 pairs of tires in just 27000 Kms. Apart from this, most of times this vehicle has been in the garage which is making it difficult for us to recover the cost. We are not getting any resolution to the problem nor any satisfactory answers. This issue has already cost us approximately 2 lacs. Where our vehicles normally scale 70,000 - 80,000 kms in 6 months, this vehicle was on road for just 27,000 kms, mounting us business loss. I am finding it hard to meet installment payments. Which is affecting me my day to day work.


I believe that there is a major problem or any manufacturing defect in the vehicle. We are facing this issue from the very first month. Since, Local TATA Service center mechanics are not able to fix the problem or even recognize the issue . We find it a negligence on the part of Tata Motors. We hereby request you to address the issue as soon as possible.

I have tried to reach the tata motors 24x7 helpline 1800 22 5370 ,which tata boast of, however, I have never been able to connect to tata through this helpline. I also mailed
tata motors at cac@tatamotors.com informing them the issue however i have not got the reply as of yet.


Thanks & regards
Gagan Agarwal
8003650370

Originally Posted by Unregistered

Thank you very much for providing us a channel for grievance redressal

TATA 912, Marco polo.
RJ22 PA1899;
Owner: Suman Agarwal;
Date of Purchase:28/03/2011;
Chassis no MAT45063A7N42547;
Dealer : Nidhi Kamal Automobiles Private ltd, Ajmer , Rajasthan.

I purchased a Tata Commercial Vehical. Vehical details are mentioned above. Unfortunately, Ever since we purchased this we have been marred by the technical issues in the Vehicle. Probably there is a problem with the front axle. We have approached two TATA service centers several times. Service Center Name : Sumerpur Service center(U N Automobiles, Netra ) & Pali Service Center. They did some repair Work, we were charged for that. Still, technical Issues are to persist. Because of the issue, Vehicle has already used up 2 pairs of tires in just 27000 Kms. Apart from this, most of times this vehicle has been in the garage which is making it difficult for us to recover the cost. We are not getting any resolution to the problem nor any satisfactory answers. This issue has already cost us approximately 2 lacs. Where our vehicles normally scale 70,000 - 80,000 kms in 6 months, this vehicle was on road for just 27,000 kms, mounting us business loss. I am finding it hard to meet installment payments. Which is affecting me my day to day work.


I believe that there is a major problem or any manufacturing defect in the vehicle. We are facing this issue from the very first month. Since, Local TATA Service center mechanics are not able to fix the problem or even recognize the issue . We find it a negligence on the part of Tata Motors. We hereby request you to address the issue as soon as possible.

I have tried to reach the tata motors 24x7 helpline 1800 22 5370 ,which tata boast of, however, I have never been able to connect to tata through this helpline. I also mailed
tata motors at cac@tatamotors.com informing them the issue however i have not got the reply as of yet.


Thanks & regards
Gagan Agarwal
8003650370

Hi Gagan, Here you can write your problem. But the chance of resolving complaint is not as higher as you are expecting. I would like to suggest you to coordinate with higher management of Tata Motors. To catch those people you would either ask for number at local service centre or search on internet. Otherwise you can surf "likedin" to get their number and email address. If you can do as I am recommending, its fine otherwise you can take help of Akosha team. They help to get you connected with higher authority of Tata Motors.

Thanks
Harish kumar

Originally Posted by Unregistered

Hi Gagan, Here you can write your problem. But the chance of resolving complaint is not as higher as you are expecting. I would like to suggest you to coordinate with higher management of Tata Motors. To catch those people you would either ask for number at local service centre or search on internet. Otherwise you can surf "likedin" to get their number and email address. If you can do as I am recommending, its fine otherwise you can take help of Akosha team. They help to get you connected with higher authority of Tata Motors.

Thanks
Harish kumar

Sorry, The site is "Linkedin.Com". You can get in touch with every person of higher management here. And don't forget to ask them regularly. And try to prefer email along with direct calls. Phone numbers are available on almost every person's profile.
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