Dear Sir/Madam,

This is to bring in your notice that i have registered my call to Hindustan Unilever Product-PUREIT custome care 15 days back for the order of the germ kit battery but as of now no body have turned up and also they have closed my call also without any updation and not delivered my product as mentioned below:

Dear Customer, Your ComplaintNo:C102382293has been attended. Please give your feedback as " SER 1 " if satisfied else " SER 0 " if unsatisfied to

i am really harrased and my we including my family are drinking unhealthy water.

please look in to the matter

Regards

Anant Dhawan
9871390600
New Delhi

I regeistered a complaint on sunday 17/04/11 for leakage in purit marvello machine. Even after calling the service centre, nobody has responded with positivereponse.My address is
S.Seetharaman
No.1/1 Kumuran nagar FirstCross street, Virugambakkam, Chennai 600 092.

I have bought Purit almost 1 year ago. Now my germ kill battery needs to be replaced. I have booked the order on 27h March. It is almost one month, but we are still struggling to get it. Whenever we call customer centre they give a new booking number and tell that within 72 hours I will get that. But still did not get it.
Both of my husband and me are working. So, we have suggested them to provide it before 8:30 AM. But they informed that there working hour is from 10 AM onwards. However, when we have bought Pureit they have not mentioned about the limitations of their working time. Looking at their limitation, I have suggested them to deliver it on Saturday. That also did not work.
Last week when I raised a complain, I have got a call from local dealer. He (Local Agent number: 7899220225) mentioned that, he will deliver this on Friday 22nd April. I waited for them whole day. Again I called local dealer and they confirmed that they will come on 23rd April. Although we have waited till 8 PM, it did not arrive. I don’t know how many hours I have to wait in my home for a this and who is going to compensate for this time and how.
Every time I am calling them it is taking Rs. 1.5 for per minute. I have called them minimum, 10 times and the call duration will be minimum 5 mins. So I have already spend 75 rupees for germ kill kit.
I really want to know that when I will get it. Or, I have to buy some other purifier. My complain details are as below.
Initial Booking- 27th Mar, 2011, Booking ID: S11/BLR1754.
1st Complain- 2nd Apr, 2011, Complain Number: C113272934
2nd Complain- 6th Apr, 2011, Onl god knows why they have not given complain number instead they raise a new order. Booking Number: S11/BLR1754-048470
3rd Complain- 9th Apr, Complain number: C113272934
4th Complain- 19th Apr. Not received any complain number but received Local Agent number: 7899220225. They are extremely bad with respect to customer interaction and delivery time line.
5th Complain- 24th Apr. Complain number: C113325030

Dear Sir, Main ek water purifier kharida tha jismein likes ki problem kai dino se aa rahi hai maine kai baar Complaint bhi ki lekin use theek nahi karte please aap hi koi action lein
Virender Kumar Upadhyay
My Contact No. 9811487821 E-Mail ID virenupadhyay@gmail.com

Tilak Electronics
223,Chatterpur.
Chatterpur Maindir
South Delhi, South Delhi
Delhi - 110074
Phone : 9312132189
Contact Person : Mr.Tilak

Dear Sir, Main ek water purifier kharida tha jismein likes ki problem, Pani mein test bhi nahi hai. kai dino se aa rahi hai maine kai baar Complaint bhi ki lekin use theek nahi karte please aap hi koi action lein
Virender Kumar Upadhyay
My Contact No. 9811487821 E-Mail IDvirenupadhyay@gmail.com

Tilak Electronics
223,Chatterpur.
Chatterpur Maindir
South Delhi, South Delhi
Delhi - 110074
Phone : 9312132189
Contact Person : Mr.Tilak