Sir,
my serial no-BD09 8000251 model-FORBES VIJAY UV
invoiceno-T35/10557 DATE-05/04/10
the technical specifications is
water flow rate -2litre per minute
but actually it comes at 2 litre per 4minute which is 4 times lower so how can a consumer can wait for a glass of water
i have complain against company coustomercare ,but they reply it slower process model ,water can't flow at specific rate
so this is a cheating consumer
consumer buys product looking at specification of the product ,so why company harassing consumer after buying product

Eureka Forbes salesman Satish Pandey visited me on the 20th of August and recommended upgradation of my existing Aquaguard. He was insisting that Aquaguard Total Infiniti was the ideal product that I should buy. I was hesitant as I was not sure on what basis he was insisting that Aquaguard Total Infiniti was the product that I should purchase. I insisted that I wanted to meet his senior so that I could take his opinion, too. Satish Pandey came the same night accompanied by his senior Harikant Sharma. Mr Sharma felt that Aquaguard Total Reviva was the product that I should consider. They made me speak to Mr. Firoze Siddiqui, who also endorsed the Aquaguard Total Reviva. So I confirmed my booking vide Order no. 201049955 dated 20-08-10 and a issued a cheque for Rs. 8999.00 (Rs. 1000.00 being the buy-back value of my existing Aquaguard).

Satish Pandey promised next day delivery and installation the following day, which was not to be.

He also promised that once installed, he would bring TDS meter to check the TDS level and also take the water sample to your laboratory to confirm that the filtered water was potable. I had to call innumerable times to get him check my water using the TDS meter. The other promise of getting the water sample checked at their laboratory was duly declined.

He also promised to refund me the amount I had paid towards AMC of my existing Aquaguard within 3 days. Its over a month and a half, I have still not received my refund. I have called innumerable times, but in vain.

Why do I, as a customer, need to follow-up so vigorously ? Why do the sales people or their respective seniors give false promises which cannot be adhered to ?

Till the time the sale was made, I received several calls from the Sales team. What about the after-sales promises ? Who is responsible for that ? Why can't the company be clear about what can be delivered and what cannot be ? Why keep the customer in the dark ? How can I have my issues redressed ?

Hi,
Literally I had to beg the customer serivce team of forbes vijay for the product being Installed a year back, I was really lucky then- as the installation was done after a month long request. Unfortunately the instrument got an issue within a couple of months of installation and this this time I had to beg for a fortnight for the issue to be rectified....................but again the same issue(Power supply) with the instrument repeated and I again started my begging but could'nt get any response till now................god must be CRAZY.

I could'nt understand what the ****ING instruments the company is manufacturing, n the DAMM ****ING service its providing.

I lost my patience of requesting anymore and if possible I advertise people not to buy any product from forbes Vijay n to get screwdup with the ****ING instruments n its service............!!!!!

SHANKAR, Visakhapatnam(Gopalapatnam).

respected sir ,


I am biswajit mukherjee i was puerchesed a eureka forbes mechine name aquaflow dx when pure water drain out from the system then bad odour from the water i was lodge 2 complains but it not solved technician was replyed you mechine 2 chembers is faulty it s problem not agree company i want to replace .
sir i reqest please change my water purifier beacause it is a drinking water mechine please check rhe matter and an early action is reqested
thanking you
yours faithfully
biswajit mukherjee
9433796969 26645511 uttarpara hooghly w.b