After lots of telephonic calls to customer care helpline, we had not received any kind of assistance or feedback from your team. Rather the CRM software is not able to send SMS on time or your staff wasting time sitting in customer care center or not qualified to use the software properly or n number of other reasons but finally I could conclude that this is not your "HELPLINE". The last SMS I received states "Your complaint had been attended" but there is no such activity happened. Moreover, now after 10 attempts to reach your customer care, the calls were disconnected as soon as I submit my name or number. I am eager to the extent that give me the address of HUL manufacturing unit or dealers name to get the same job done. I will do rest of the needful things but there is no resopnse. My name is PREET SINGH RISHI and my number is 9810220447.

This is the complaint submitted to Pureit but there is no response at all. Please Suggest.

sir,
my self saravanan( 9894299497) , had booked a complaint regard filter change one week before but ur company expert attended the complaint so far they did n't change the filter . we had no follow up
kindly make better in ur service
thank u

Sir/Mam,
It is to mention that I have called Pure It Help Line/ Customer Care No. 9212500600 and word with Sh. Ravindra on 5&7 June,2010 for change of my Pure It Battery. Sorry to say that till date no one has turned up to change the battery...what to do....????? and whome to contact.
Looking forward for prompt action on the aforesaid matter.
Thanks,

(Krishna Kant)
9971763555

Dear Sir/Mam
It is to mention that I have called Pure It Help Line/ Customer Care No. 9212500600 on 12 july2010 for changing my battery kit.......
complaint no. S10/DLI2171036153
And AGAIN complaint.no.C102441627,.Again complaint no.C102451024.......
Sorry to say that till date no one has turned up to change the battery...what to do....????? and whom
to contact.
and again call to Mr.javed and he is not responding to my complaint on 19 july 2010
if u not delver kit tommorow i will go to consumer court.....................
KEDAR SHARMA
(9811754955,9311441691)

sir/mam
my self K.jitendra chary(9441539217) had booked a complaint regard filter change one week before but ur company expert attended the complaint so far they did n't change the filter . we had no follow up
kindly make better in ur service
thank u

telling something about pure it water purifier : i found it should be marketed properly if i can buy a pure it from market what is the reason i can not change battery kit from the market: i am facing extreme difficulties to change it so make something about it urgently for other customer too.....if i can change it from market and i dont know the place please inform me my no is 9230033500

I had booked a GKB kit 2250L (Rs 510/-) for my kanpur house order no.
S10/KAN2328-019766 on 21-10-2010 and recieved a message that executive
will visit in next 72 hrs. I recieved a message on 21-10-2010 again
that a GKB kit order no. S10/LKO2250-024687 has been booked (for which
i never requested) and an executive will visit in next 72hrs. Although
i have a house in LKO having Pureit but there is no need for GKB kit
now. Also that i had specified in order that i require for kanpur only
but no request was entertained. No executive visited neither at kanpur
or lucknow till date. The kanpur staff is also very irresponsive and
ill mannered as faced previously (After 10 calls throughout day he
visited finally at 8:30pm odd time). I felt the same several times
previously and so requested for new consumer ID but recieved no
response. The water conditions are worse in kanpur and leaves me with
no option to throw pureit out and buy any other purifier. i could
still not believe that Hindustan Unilever being the top most company
cannot handle consumer issues. Kindly suggest the action.

Deepak Gurbani(9450725929)

Dear DEEPAK GURNANI,

This is in response to your mail dated 24th Oct '10 regarding your concern on servicing your GKB order request.

We would like to thank you once again for taking the time and effort to reach us and provide valuable feedback on our product and services .
We would once again apologies for the inconvenience caused to you.

Our Service person had visited you on 25th Oct '10 & replaced the GKB & trust the replacement had been done upto your satisfaction.

I would also request you to confirm me regarding the resolution of your concern.
You are most welcome to write back to me for any further queries or feedback regarding our services or call up the helpline @ 1860 180 1000

Rest assured of continued support always,

With Best Regards

Regards
Pureit Team

Dear Ma'am/Sir,
I want to change my pureit battery but helpline no.9235600600 is not working.
Pls help me out. My customer id is - 1927620463.
So pls call any your emp. to change my pureit battery.


yogesh gupta
09005281382
J-2/4 vijay nagar,
double pulia,
Kanpur-208005

Since one month has passed i am in contact with your Pureit representative at Talegaon-dabhade for replacing the battery kit & Filter at top. I think I am being negleted giving many reasons like much of work load & no battery in stock, I am out of station & so on. What excatly should I think about pureit services? Is there only one representative in our area that he has so much of work load so he could not attend my complaint. After so many reminders to your representative finally I had called your helpline number 18601801000 on 25.04.2011 & I was told that your kit will be delivered within one working day. Till today i.e. 29.04.2011 your one working day has not come. On 28.04.2011 I spend the whole evening at hme waiting for your representative to come because he had called me at 13.40 hrs & told that I will come in the evening at about 19.00 hrs. Then he told me that i am going to collect the filter to Nashik Phata & visit your place at 20.30 hrs. At 21.02 hrs when I called him he told me that I will come tommorrow i.e. today. It is very disgusting on you service part. Please reply to my query that what action have you taken on rsnadkar@tatapower.com

There was a mesage from your side that my address is not tracable. 3 time your representative has changed the battery & you are telling that my adress is not tracable. More disgusting reason I have heard.

My order number is RFS/307009 dt. 25.04.2011

Dear sir,
I am puchareing pureit in home purpose. you company good well. I wish you thank is for i got good water .But now water not purefiled .Iam call to local purchase shop but shop people notcare in you company. Please take action to my problem. I staying in mayiladuthurai in Tamil nadu.

I had called your helpline number and requested for battery change . U told tat u ll replace within one working day . But fifteen days gone after tat day and til now no action from your side . Again i called twice for reminding . Worst PART s you charging 2 rupees per minute in your helpline . India's very worst company !

To the HUL / Pure it - management

You are really showing me a company which is the most incredible company in the world. HUL is on the best way to get a special chapter when I will write my memoir one day. I have to express my deep concern and displeasure about how HUL is delivering ‘after sales service’.

It seams, that commitments given by HUL have no worth at all. Your company is a real nightmare for every customer and your employees (in helpline) are not afraid to lie direct into our ears.

I have really enough of the monkey business shown by HUL. I'm sick and tired to speak and pray with your help line that is skilled in CHEATING us.

These are the few replies I got from your helpline instead of Battery kit:
-It will come in 2 days…
-It will come in 3 days…
-we will send it as early as possible…
-(21st July'11—male voice)

For how stupid do you rate us? At this stage I have no patience anymore for games. If you cannot deliver battery kit, take back this BULLSHIT u sold us and return our money back.

You should have a look to your company’s rules and policies. Especially customer’s satisfaction and HUL's commitment to after sales service in keeping promises to customers?

Till now I received no response at my earlier complaint and that shows me that PURE IT is not willing to improve their service.

Waiting for your answer and your solution

No regards,

Koushik Paul
29, S.M.Dass Avenue
1st Floor
Iyappanagar
Kanchipuram - 631501
Tamil Nadu

Mobile no: 94434 83899

pureit.hul@unilever.com

Purifier is leaking at the lower chamber and registered a complaint C113509565 since 20 days no one has turned up..very frustrating..called several times..no response from them..It's a brand new piece

dear sir
I had called your helpline number and requested for battery change . U told that u ll replace within one working day . But eighteen days gone after that day and till now no action from your side . Again i called twice for reminding dated 14.07.11 then 18.07.11. Worst PART s you charging 2 rupees per minute in your helpline . India's very worst company ! u

Dear Sir/Madam,

Subject: Query regarding Pureit

First of all, We would want to thank you for taking the time and effort to reach us.

You may please provide your contact details and a convenient time so that we can speak to you.

You are most welcome to write back to us @ Pureit.HUL@Unilever.com or call our helpline number @ 1860 180 1000

Rest assured for continued support always.

Regards
Pureit Team