I had purchased Aquaguard RO Reviva recently, last month, and t stopped working within a week. After that I called the Eureka Forbes customer care and registered my complaint and got this (85024974) complaint no. and I was told that the problem will be fixed within 2 days.
After that I made a reminder call to the customer care as well as their service center no.(9689795992 vijay enterprises) 5-6 times at the gap of every 2 days and every time I got the same response that it will be fixed in 2 days.

Its more than a month now an still nobody has called me or attended my place.
If this is customer care, I wonder what kind of care is this.

Please help me to resolve this issue

Thanks
Sapna Namjoshi

I have registered one complaint in person on 24.10.11 about non functioning of Water R.O Purifier as the product is covered by AMC. AS per condition periodical service visit has to be done by the service centre. But that is not there from the service centre. Despite repeated contacts over phone no fruitful action was taken by the centre. I am facing this kind of problems frequently from the firm. Now I feel that the product is totally waste. No service after the sale. No response after the sale. Donot buy the products of Eureka Forbes.
Ganesan
9444166616.

With deep regret I write to inform you that on 19.01.11 I replaced my old Aqua Guard water purifier with your ‘Aqua Guard Total Protect’ water purifier through your sales person Sri Bijoy Kumar Mukherjee vide your invoice no. 9610109125 dated 19.01.11.

At the time of purchase I expressed my deep anguish over my last 20 yrs experience as an user about the sad state of your after sale service.

I was repeatedly assured of much better service this time. But, the unfortunate fact is though I am supposed to get 4 free services during the first year, yet till date only 1 free service was done and that too after repeated phone call to your customer care.

On 14.10.11 the water flow from the machine was totally stopped. We lodged a complaint to your customer care at 11am on that day and were assured of attendance within 24hours.

However when none attended the machine within 24 hours we opened again on 15.10.11 at 11:30am and was told that 24 hours means 24 working hours or 3 days. Thereafter they stopped picking up the phone.

Ultimately about 5:30pm only on personal intervention on my request by some of your senior officer the defect was attended.

Only two & half months of my free service period are left and 3 free services are due. If this is your attitude to the old customers of 2 decades I can only say this does not speak highly of your company.

I am using lot of other gadgets from other companies; at least they keep their sale assurance.

In view of the above I feel:

a) You should ask your customer care to be more effective and to be more polite & helpful to your customers.

b) My free service period to be extended for further 6 months i.e. upto July, 2012so that I can avail three remaining free services.

At the end I can only say that all my friends, relatives even my office has the same bitter experience about your after sale service.

Hoping for an early action,

Mr. Chandan Ray
312 Rajdanga Main Road,
Kolkata-78
(Mobile:9831257428)

I bought Aquasure RO on 18/10/11 from Indirapuram Ghaziabad.On the day of installation it leaked.Since then I am waiting for service.Helpline is of no help.I can not imagine such service from so called reputed company.Is there anybody responsible for customers complaint? Or in their dictionary customer means cust se mer.

Dear Chandan Ray,

We regret the inconvenience you had to face and would like to help resolve this issue on priority basis. We have made a note of your contact details and shared the same with our service team. Our service executive in your city fixes an appointment at your convenience and resolve this at the earliest.

For any further assistance, please feel free to write in.

Regards
Eureka Forbes Team

Dear Mr. Chandan Ray,

We have not heard from you for quite long now. Kindly conform your status so that we can mark the issue as closed from our end.

Please feel free to write in for any assistance required.

Regards,
Eureka Forbes team

Dear Customers,

We apologize for the inconvenience caused to you. We were looking at the unaddressed complaints and to resolve that we request you all to share your status and contact details so that we can get in touch with you and look into any pending issues.

Should you require any further assistance, please feel free to write in.

Regards,
Eureka Forbes Team

Originally Posted by ganesan

I have registered one complaint in person on 24.10.11 about non functioning of Water R.O Purifier as the product is covered by AMC. AS per condition periodical service visit has to be done by the service centre. But that is not there from the service centre. Despite repeated contacts over phone no fruitful action was taken by the centre. I am facing this kind of problems frequently from the firm. Now I feel that the product is totally waste. No service after the sale. No response after the sale. Donot buy the products of Eureka Forbes.
Ganesan
9444166616.

Dear Ganesan,

We apologize for the inconvenience caused to you. We have shared your contact number with our service team, they will contact you to resolve the matter.

Should you require any further assistance, please feel free to write in.

Regards,
Eureka Forbes Team

Originally Posted by Unregistered

With deep regret I write to inform you that on 19.01.11 I replaced my old Aqua Guard water purifier with your ‘Aqua Guard Total Protect’ water purifier through your sales person Sri Bijoy Kumar Mukherjee vide your invoice no. 9610109125 dated 19.01.11.

At the time of purchase I expressed my deep anguish over my last 20 yrs experience as an user about the sad state of your after sale service.

I was repeatedly assured of much better service this time. But, the unfortunate fact is though I am supposed to get 4 free services during the first year, yet till date only 1 free service was done and that too after repeated phone call to your customer care.

On 14.10.11 the water flow from the machine was totally stopped. We lodged a complaint to your customer care at 11am on that day and were assured of attendance within 24hours.

However when none attended the machine within 24 hours we opened again on 15.10.11 at 11:30am and was told that 24 hours means 24 working hours or 3 days. Thereafter they stopped picking up the phone.

Ultimately about 5:30pm only on personal intervention on my request by some of your senior officer the defect was attended.

Only two & half months of my free service period are left and 3 free services are due. If this is your attitude to the old customers of 2 decades I can only say this does not speak highly of your company.

I am using lot of other gadgets from other companies; at least they keep their sale assurance.

In view of the above I feel:

a) You should ask your customer care to be more effective and to be more polite & helpful to your customers.

b) My free service period to be extended for further 6 months i.e. upto July, 2012so that I can avail three remaining free services.

At the end I can only say that all my friends, relatives even my office has the same bitter experience about your after sale service.

Hoping for an early action,

Mr. Chandan Ray
312 Rajdanga Main Road,
Kolkata-78
(Mobile:9831257428)

Dear Mr. Chandan Ray,

We have received feedback from our service team that your issue has been attended and resolved. We request you to kindly confirm the same.

Should you require any further assistance in the future, please feel free to write in.

Regards,
Eureka Forbes Team