To ,
The Customer Care Officer,
Eureka Forbes Limited,
B1/B2 , 701 7th floor Marathon –Next Gen,
Marathon Innova off Ganpatrao- kadam marg
Lower parel, Mumbai-400013 India
KIND ATTENTION TO THE MANAGER
Sub-COMPLAINT REGARDING DEFECTIVE (AQUASURE) UV STORAGE WATER PURIFIER
Dear Sir/Madam,
It is to inform that I had purchased UV storage water purifier on dated 11.7.2010 for Rs 2,990 from M/S Vijay Sales B1/7 ,Janakpuri,Near Metro Station, New Delhi-110058 vide invoice No-73-DJKO7-10SICD 400 dated-11.7.2010.
After the two days of purchase this UV storage water purifier was started giving trouble by not purifying the water for which I had called upon Eurohelpline (No-011-39883333)on dated 15.7.2010 and the service department Executive registered our complaint No-83214951on dated 18.7.2010 the service technician named Ajay examined the water purifier and stated that water level sensor is defective and will be replaced by tomorrow but it was not replaced then again on dated 19.7.2010 the complaint was given at Eurohelpline and new complaint no-83235454 was given by service department executive with the assurance that your complaint will be entertained very shortly but in vain till this date today 26.7.2010 no service technician/representative came to attend the complaint and I and my family suffered a lot of harassment after purchasing this AQUASURE UV Storage Water Purifier .
I request to your kind authority to look into the matter so that this defective water purifier must be replaced or repaired as soon as possible.
Awaiting for your response .
Thanking You
Yours Sincerely

Date 26.7.2010 (SATWANT SINGH)
WZ-213, House No-408
Chand Nagar, New Delhi
PinCode-110018
(M)-9911395658
(R)-01125989896

To ,
The Customer Care Officer,
Eureka Forbes Limited,
B1/B2 , 701 7th floor Marathon –Next Gen,
Marathon Innova off Ganpatrao- kadam marg
Lower parel, Mumbai-400013 India
KIND ATTENTION TO THE MANAGER
Sub-COMPLAINT REGARDING DEFECTIVE AQUASURE WATER PURIFIER
Dear Sir/Madam,

It is to inform that I had purchased Aquasure Ivory elegant UV water purifier before 18 months from M/S Swagat ,Johat, Assam.

Since last 2 weeks the said Aquasure is not working and i made complaint in the service centre, jorhat continuously. But till date the concern officials not give proper importance and not send any technician to attend to repair the same.
I request to your kind authority to look into the matter so that this defective water purifier must be repaired as soon as possible.
Awaiting for your response .
Thanking You
Yours Sincerely

Banku Saiklia,
Finance Department, Numaligarh Refinery Ltd.,
Golaghat, Assam,
+91-9435704951
bankusaikia@gmail.com

I am very disappointed informing you about customercare service of aquasure storage uv water purifier. Being top most seller in house keeping items, customer service is not upto the standard. Coming to subject, i have aquasure storage uv water purifier purchased on february 17, 2010. Its warranty period has expired. Now, it is giving problem. Every time green led resets itself after blinking for 28 seconds. Means water filteration is stopped. Regarding this, i have given complaints so many times to the local aquasure service engineer mr. Niranjan mob no. 9371805507 atleast 25 days back. He gave me another number 02536060123. Now there i got another mob no. 9823104888. Then this service engineer referred me with another number 9326696058. So this way i am being harassed by your service engineer. Till date result is nill.

With regards,
prem

I am very disappointed informing you about customercare service of aquasure storage uv water purifier. Being top most seller in house keeping items, customer service is not upto the standard. Coming to subject, i have aquasure storage uv water purifier purchased on february 17, 2010. Its warranty period has expired. Now, it is giving problem. Every time green led resets itself after blinking for 28 seconds. Means water filteration is stopped. Regarding this, i have given complaints so many times to the local aquasure service engineer mr. Niranjan mob no. 9371805507 atleast 25 days back. He gave me another number 02536060123. Now there i got another mob no. 9823104888. Then this service engineer referred me with another number 9326696058. So this way i am being harassed by your service engineer. Till date result is nill.

With regards,

Dear Mr. Prem,

We regret the inconvenience caused to you and would like to help resolve this issue on priority basis.
We have made a note of your complaint and request you to kindly provide us with your Customer ID Number, Address and contact details so that we can look into the matter.

For any further assistance, please feel free to write in.

Regards,
Eureka Forbes Team

Originally Posted by ANKPJ

I am very disappointed informing you about customercare service of aquasure storage uv water purifier. Being top most seller in house keeping items, customer service is not upto the standard. Coming to subject, i have aquasure storage uv water purifier purchased on february 17, 2010. Its warranty period has expired. Now, it is giving problem. Every time green led resets itself after blinking for 28 seconds. Means water filteration is stopped. Regarding this, i have given complaints so many times to the local aquasure service engineer mr. Niranjan mob no. 9371805507 atleast 25 days back. He gave me another number 02536060123. Now there i got another mob no. 9823104888. Then this service engineer referred me with another number 9326696058. So this way i am being harassed by your service engineer. Till date result is nill.

With regards,

Dear Mr. Prem,

We value your association with Eureka Forbes. We have not heard from you for a while now. Kindly provide us your contact details. Please do let us know if we can be of any assistance.

Regards,
Eureka Forbes Team