Subject:Croma Split Air conditioner-Ineffective cooling-complaint reg.
Dear Sir / Madam
We have purchased a Split A/C from Croma, Faridabad on 5th July 2010, which has been delivered on 6th July 2010 & installed on 8th July 2010. Since installation, a/c is not giving proper cooling. Number of times, I had called up Croma Faridabad for making complaint. On 10th July 2010, I visited Croma Faridabad and lodged the complaint physically at Customer Care Department. Customer Care Executives assured us to resolve the issue at the earliest. Then, on 11th July 2010, they send Engineers to visit our place and they checked our A/C and saying that A/c gives this much of cooling only and saying there may be problem with Stabilizer and did nothing.
We have been calling up time & again but not getting proper response. Store Manager Ms. Anuradha, Croma Faridabad Branch assured us to send the Senior reliable Engineers at our place. On 13th July, Engineers came to our place and told us to switch on the a/c for two hours, then I will come tomorrow and see what is the problem because he himself was unable to find the fault why a/c is not giving proper cooling. On 14th July, we started a/c at 4:00 pm till 9:30 pm but no one had turned up. Since, it has been installed hardly 7 days back and we are not satisfied with the product. We want to get the A/c replaced.
Kindly look into the matter seriously and take action accordingly. Either refund our money or change the A/c as soon as possible.
#9958846942 / 9818284900
R/o B-2/303, NHPC Residential Colony,