Dear Sir/Madam

Please kindly Note:- I want to register my complaint about your product which I'd purchased on 04/01/2012 from your Eureka Forbes Ltd., Ali Mansion, NR Badwaik Hospital, opp Bhandup Police station, LBS Marg, Near Jain Mandir, Bhandup (W), Mumbai400 078 branch.

Ref. Product Details are as follows:
B Code: 12251
Sr.No.: DH-6001899
R.O.Water purifier
Code: AG ENHANCE GREEN R.O. (Depolluting) Water filter cum purifier

I had bought Eureka Forbes AG ENHANCE GREEN R.O. (Depolluting) Water on 04/01/2012.

I had lodged a complaint on 12/01/2012 at 'EURO HELPLINE' 022 39883333 .My complaint no. is 65187121.

Since then I have made 9 calls to Eurohelpline, just to listen to their false promises. I had a talk with their Shift incharge M/s.Nishant (Mira Bhayander Road) on 12/01/2012. But of no use. They argued about area assigned to them and coordinator started giving excuses.While selling the product they didn't informed the same, they only meant with their sales and no respond in service.

I had also lodged a complaint against the service center M/s.Nishant (Prop. Ms.Shakuntala - Mira Bhayander Road) contact No9867153366, 022-65840164. But its of no use. Mr. Monu Patwa (Customer Sales Specialist - Bhandup (West) & M/s.Nishant (Prop. Ms.Shakuntala - Mira Bhayander Road) contact No9867153366, 022-65840164 have stopped answering my calls. And Eurohelpline have no other job other than giving false promises.They have no control over their service centers.
I would recommend people not to go for Aquaguard unless and until you have ample time to run around these people for service.
They have absolutely no values & emotions even if your family is not getting a basic necessity like 'DRINKING WATER'.

My Complaint appended below:

1) Plumber came for installation on Sunday i.e. on 08/01/2012, while delivery made on 04/01/2012.

2) Leakage started from Monday morning (09/01/2012) from particulate filter (Candle) and no water filling in purified water storage tank, then I called your company's customer sales specialist Mr.Monu Patwa to whom I complained for the machine not working.

3) It is bring to your kind notice that, if my complaint is not addressed within next 24 hours for resolving the problem faced by me, then I am bound to stop the payment with respect to the PDCs issued in favour of Eureka Forbes Ltd.

4) I hereby also addressing the same with respected Consumer Complaint Forums.

I need your clarification regarding all these issues in writing

Please do needful



Thanks
Encl: VoIP on (Recorded message from service center M/s.Nishant (Prop. Ms.Shakuntala - Mira Bhayander Road) contact No9867153366, 022-65840164 )
Mrs.Kinjal G Parmar / Mr.Girish N.Parmar

Dear Mr. Girish,

We regret the inconvenience caused to you and would like to help resolve this issue on priority basis.
We have made a note of your complaint and request you to kindly provide us with your Customer ID Number, Address and contact details so that we can look into the matter.

For any further assistance, please feel free to write in.

Regards,
Eureka Forbes Team

Originally Posted by girish81178

Dear Sir/Madam

Please kindly Note:- I want to register my complaint about your product which I'd purchased on 04/01/2012 from your Eureka Forbes Ltd., Ali Mansion, NR Badwaik Hospital, opp Bhandup Police station, LBS Marg, Near Jain Mandir, Bhandup (W), Mumbai400 078 branch.

Ref. Product Details are as follows:
B Code: 12251
Sr.No.: DH-6001899
R.O.Water purifier
Code: AG ENHANCE GREEN R.O. (Depolluting) Water filter cum purifier

I had bought Eureka Forbes AG ENHANCE GREEN R.O. (Depolluting) Water on 04/01/2012.

I had lodged a complaint on 12/01/2012 at 'EURO HELPLINE' 022 39883333 .My complaint no. is 65187121.

Since then I have made 9 calls to Eurohelpline, just to listen to their false promises. I had a talk with their Shift incharge M/s.Nishant (Mira Bhayander Road) on 12/01/2012. But of no use. They argued about area assigned to them and coordinator started giving excuses.While selling the product they didn't informed the same, they only meant with their sales and no respond in service.

I had also lodged a complaint against the service center M/s.Nishant (Prop. Ms.Shakuntala - Mira Bhayander Road) contact No9867153366, 022-65840164. But its of no use. Mr. Monu Patwa (Customer Sales Specialist - Bhandup (West) & M/s.Nishant (Prop. Ms.Shakuntala - Mira Bhayander Road) contact No9867153366, 022-65840164 have stopped answering my calls. And Eurohelpline have no other job other than giving false promises.They have no control over their service centers.
I would recommend people not to go for Aquaguard unless and until you have ample time to run around these people for service.
They have absolutely no values & emotions even if your family is not getting a basic necessity like 'DRINKING WATER'.

My Complaint appended below:

1) Plumber came for installation on Sunday i.e. on 08/01/2012, while delivery made on 04/01/2012.

2) Leakage started from Monday morning (09/01/2012) from particulate filter (Candle) and no water filling in purified water storage tank, then I called your company's customer sales specialist Mr.Monu Patwa to whom I complained for the machine not working.

3) It is bring to your kind notice that, if my complaint is not addressed within next 24 hours for resolving the problem faced by me, then I am bound to stop the payment with respect to the PDCs issued in favour of Eureka Forbes Ltd.

4) I hereby also addressing the same with respected Consumer Complaint Forums.

I need your clarification regarding all these issues in writing

Please do needful



Thanks
Encl: VoIP on (Recorded message from service center M/s.Nishant (Prop. Ms.Shakuntala - Mira Bhayander Road) contact No9867153366, 022-65840164 )
Mrs.Kinjal G Parmar / Mr.Girish N.Parmar

Dear Mr. Girish,

We value your association with Eureka Forbes. We have not heard from you for a while now. Kindly provide us your contact details. Please do let us know if we can be of any assistance.

Regards,
Eureka Forbes Team

Originally Posted by eureka forbes

Dear Mr. Girish,

We regret the inconvenience caused to you and would like to help resolve this issue on priority basis.
We have made a note of your complaint and request you to kindly provide us with your Customer ID Number, Address and contact details so that we can look into the matter.

For any further assistance, please feel free to write in.

Regards,
Eureka Forbes Team

Dear Sir/Madam
I've only this order no. and I don't have any Customer ID no.with me, I was spoken to your customer sales specialist Mr.Monu Patwa (Mobile No. 8080230831)for the same but he was asked me, if you tell this no. automatically they will get your all details.
On 26/01/2012 I got feedback from your executive Mr.Pravin,he asked me to installed for pump on same day at 6.00 pm he was confirmed the time but no one came on same day and no one gives me any feedback till Sunday and all of sudden your technician was came on Monday evening without given a call or any intimation at that time I was tell him please do not install I don't want it now because I was stopped the all respected payment by given
PDC's with my banker then after he was called his senior Mr.Darsan and Mr.Darsan was said my technician was come on that day but your door was locked at 6.00 pm and we are waiting your technician from 4.45pm on that same day.

Now I don't want your machine please kindly return my down payment i.e.Rs.3625/- and get back your machine, unless and until if I will not get my payment I will not allows you to touch the machine also.

Please do the needful and close this matter as soon as possible.

For any further assistance, please feel free to write in, I have all recordings of conversation with your executive.

Regards

Girish Parmar