Hi,

This is to inform that I have lodged a complaint through Customer care to Eureka Forbes, for Servicing the Aquaguard RO system , due to its malfunctioning. Service request No 83629098 dt 30 Sep 2010.

For the information I have purchased the system in Feb 2010 and still it is under waranty only.

I was promised , on 30 Sep 2010, that I shall get the Service request no by SMS at my registered Cell no ( 9940135934) and the problem will be addressed in 24 Hours.

I did not got any SMS neither any service person from Eureka Forbes attended the problem within 24 hours.

Afterwards , upon repeated persuation with the customer care no ( beleive me it so disgusting that u have to explain each and every time with all the details and they keep on asking the ref no. which I never recvd from Eureka Forbes), finally I could get the ref. complaint no and finaly the service person attaned the problem on 5 Oct 2010.

On 5 Oct 2010 , the service person could not trace out the actual problem and tried to do some trial and error remedies which did not yield any result.

Again on 6 Oct 2010 the service person ( this a different person) visited our place and attended the problem and said that the machine has got a major problem and it is to be replaced; actually he did not clarified any details of what actually went wrong and he promised that by 8 Oct 2010 , he shall arrange for the replacement.

On 8 Oct 2010, the Service person did not turned up, and also there was no information from his side why he did not turned up neither any updation.
So again on 9 Oct 2010 , we have to call up from our side to know what is the status. When we called up the service person he said definitely he shall visit our place by evening ( on 9 Oct 2010 itself) , but again he never turned up.

Meanwhile we again checked out with the customer care and undergone the painfull process of updatiing the whole pathetic story on 9 Oct 2010; instead of giving any assuarance , the customer care person has promptly said that he shall book a new complaint ( nEw complaint no 0059742439) and start the whole process once again.

So , from 30 Sep 2010 to till now, more than 10 days has passed, but the problem remains unresolved and as a poor customer we fill disgusted and being cheated by Eureka Forbes , whoe supposed to be a very big and customer focussed organisation , but in pratical situation this means nothing but the ultimate harrasment to the Customer.

Request kindly take up the matter at the appropiate level/ forum so that the problem gets resolved as soon as possible.

Best Regards

Souren Pal
Cell - 9940135934
F3, Guru Raghavendra Appt
Plot 145/146
3rd Main Road
Raghavnagar
Madipakkam
Chennai - 600091

EF Aquaguard is great in terms of promoting new sales but they develop amnesia when it comes to after sales support. They have to take into consideration that pure drinking water in very important for every household. I placed my trust in Aquaguard Compact about 16 months ago and have been made to pay for this poor decision dearly on 5 occassions so far already. it's almost like these contraptions are programmed to work for a month or so trouble free before they break down. On top of that, the fault always is "not" covered under maintenance contract. Throw in a poor response time for the maintenance guys to show up and you have the complete picture.

I honestly feel that given the importance of drinking water, vendors related to same should be governed by strict government regulations and liable to criminal prosecution for violations.

-Anand
9930950785