Hi,

I am using a water purifier of ‘Aqua Guard Smart RO’ system for last 5 years, recently I am relocated from Delhi to Mumbai. And I signed an AMC with Eureka Forbes, Mumbai. They visited my home and replaced the all candles. Then onwards my water purifier is not working properly. I have register complaints through their help line and to local office at Kandivali, Mumbai, they send an in-efficient technician at my home couple of times (who does not even understanding the functioning of the system). This guy tested purified water and tap water of and found that reading of both the water was same, as this guy was not able to fix the problem he left and said that he will come back with senior technician, after that, I calling them again and again to their help line and local office, register complaints, they promised me they will be sending a senior technician but in-spite of several calls to help line, local office at kandivali and to Head office at Bangalore, they are not sending any one.
Due to this issue we are facing some health problem and buying mineral water. I am really not sure what should I do.
I appreciate your suggestion and help.

Best Regards,
Anuj Kumar Srivastava

Dear Mr. Anuj,

We regret the inconvenience you had to face and would like to help resolve this issue on priority basis.
We have made a note of your complaint and request you to kindly provide us with your Customer ID Number , address and contact details so that we can look into the matter.

For any further assistance, please feel free to write in.

Regards,
Eureka Forbes Team

Originally Posted by eureka forbes

Dear Mr. Anuj,

We regret the inconvenience you had to face and would like to help resolve this issue on priority basis.
We have made a note of your complaint and request you to kindly provide us with your Customer ID Number , address and contact details so that we can look into the matter.

For any further assistance, please feel free to write in.

Regards,
Eureka Forbes Team

Hi,
Thanks a lot for the quick response.
As you requested my details are below:
Customer receipt number : 20456330

Address : A 603, Nath Madhav CHS,
Arya Chanakya Nagar, Akurli Road
Kandivili East
Mumbai - 400101

Contact Number : 9004053379,
9673546502

My last complaint number on Euro help line is 85953072, with reference to the complaint number, 3 times I have called customer care in last 1 week to send the technician but there is no response.

Request you to kindly look into the issue and resolve it.

Thank you,

Regards,
Anuj Srivastava

Originally Posted by anuj505

Hi,
Thanks a lot for the quick response.
As you requested my details are below:
Customer receipt number : 20456330

Address : A 603, Nath Madhav CHS,
Arya Chanakya Nagar, Akurli Road
Kandivili East
Mumbai - 400101

Contact Number : 9004053379,
9673546502

My last complaint number on Euro help line is 85953072, with reference to the complaint number, 3 times I have called customer care in last 1 week to send the technician but there is no response.

Request you to kindly look into the issue and resolve it.

Thank you,

Regards,
Anuj Srivastava

Dear Mr. Srivastava,

We appreciate your feedback. We have made a note of your contact details and shared the same with our service team. They will fix an appointment with you at your convenience and resolve this at the earliest.

For any further assistance, please feel free to write in.

Regards,
Eureka Forbes Team

Dear Mr. Anuj,

We have received feedback from our service team that your issue has been attended and resolved. Kindly confirm the same.

If you need any assistance in the future, please feel free to write in.

Regards,
Eureka Forbes Team

Hi,

Your service team has wrongly updated you, till date no one has attended the complaint. Look like there is lot of miscommunication within Eureka Forbes. Can you please ask them and send me the copy of service completion report.

Further to my complaint, I have contacted your customer care couple of times but still no result. Your customer care has given me number of Service Manager – Maharashtra, but his phone is always out of reach.

Can you please provide your and service Manager Name and phone number so that I can call and resolve the issue. Please feel free to call me in case of any query.

Thanks,
Anuj Srivastava
9004053379