Dear Sir,

I would like to highlight the services of Eureka Forbes I have purchase 2 Nos of Aqua Sure Storage UV from Bajaj Electronic since then no demo after sales despite registered a complaint No.83581092 on 20th Sep 10 of this month every day customer care people says this will be a last call today we are sending and escalating your complaint to address and to sort out the problem as of now I made 12 calls so far nobody bothers to come and fix the thing I ask with Eureka Forbes is this the way you handle customers despite holding such a big name in the market can anyone will resolve and to help me to get away with this present impasse I urge people before going for any brand purchase first check after sales service then opt.

I purchased eureka forbes water purifire (model : AQUASURE AQUAFLO DX-NEW ) from Mahaveer Electronics, Kothrud pune - 38 on 16th fed 2011. Installation delayed by 7 days(23 feb 2011). at the time of installation it gives problem current indiction to water outlet nozzel and next day heavy water leakage from unit. please manage to serviceman to rectify the problem.
thanking you



yours faithfully

kalekar a. b.

We had purchased an Aqua Guard machine from Eureka Forbes. Since the first week itself this machine has been having problems. The filter gets clogged every six months and the service people charge 2500-3500 every time to fix the machine. Even when we had a service contract they charged us money. They dont send a person till we call atleast ten times.

If there is someone who can address my concern please email me at giselleross@cooltoad.com

Dear Sir/ Madam,

Read above complaints but no responses on them. Not sure if this platform is actually meant for consumer problem redressals or just like this...

I have been facing a great problem after i've purchased Aquasure Pearl model from Vijay Sales, Thane. Just a week after the installation, there are some black carbon particles coming up in the water from the filter.
I've called atleast 15-16 times to the Custome cares of Eureka Forbes and there have been shamelessly no positve response.
Even talked to the seniors from the Customer care centres but no turn-outs yet.
It's been 14th day today that i've been chasing up them and drinking boiled water.

The custome care guys always say they have escalated the issue and status is in process.
the wait has gone over a fortnight now and the frustation to the level that I would really want to throw off the water purifier on the roads.

If by any chance you get a view or know the right chanel to escalate, pls help.

Vineet Rai
9920406388