I have recently bought a water purifier model "aquasure supreem 3000" on 18/10/2011 with one year warranty. About one month later, the particulate filter of the purifier teared out. I called the number given in the bill, the person assured me that he will send the technician on the next day, but no one came. I called him 6-7 times but he just said that he is sending the technician on the next day but the result was same. In the ads, they says that it purify the water very well but they are fraud, there are some dust particles found in the filtered water. This is not good for the health of my family. I am mentally harassed and I don't want to be with this purifier anymore. So, I want to get rid of this purifier. Please help me.

Dear Mr. Ravinder Kumar,

We regret the inconvenience caused to you and would like to help resolve this issue on priority basis.
We have made a note of your complaint and request you to kindly provide us with your Customer ID Number, Address and contact details so that we can look into the matter.

For any further assistance, please feel free to write in.

Regards,
Eureka Forbes Team

I don't know exactly about the customer ID number. There is a serial no. written on the warranty card which is 601912. ADDRESS- RZ-117, Brahm Puri, Pankha Road, New Delhi- 110046. CONTACT NO.- 9555821964. I think this is sufficient. And please be quick otherwise I have to file the case to consumer court.

Dear Mr. Ravinder,

Thank you for providing your contact details, our service team will contact you soon to resolve the issue.

For any further assistance, please feel free to write in.

Regards,
Eureka Forbes Team