Dear Sir,

COMPLAINT IN CONSUMER FORUM

I purchased the Eureka Forbes' Aqua Protec Plus with RO facility vide Order no.86334397 dated 21.03.2011 by paying more than Rs.12,000. The unit was installed after 5 days of my payment. Immediately after 10 days of installation of the unit, I had the problem that the purified water is not coming into the water tank, but simply the waster water is coming out. Since then, I have been facing the problem once in two weeks; I will make complaint and the technician would come after 3 days and rectify the problem. But again after two weeks , I would face the problem. Now, even after service, the water is not coming into the tank. I requested the Eureka Forbes to replace the defective unit and said that even I am prepared to bear the difference cost. But the Eureka Forbes is not cared to make any permanent solution.

S.Sureshkumar
Manager (Operations)
State Bank of India
Kilpauk, Chennai 10
Residence: 47/1, Surya Apartments
Welcome Colony, Anna Nagar West Extension
Chennai 101
Cell:9444972113; 26155253

Dear S.Sureshkumar,

We regret the inconvenience you had to face and would like to help resolve this issue on priority basis. We have made a note of your contact details and shared the same with our service team. Our service executive in your city fixes an appointment at your convenience and resolve this at the earliest.

For any further assistance, please feel free to write in.

Regards
Eureka Forbes Team

Dear Mr. S.Sureshkumar,

We have not heard from you for quite long now. Kindly conform your status so that we can mark the issue as closed from our end.

Please feel free to write in for any assistance required.

Regards,
Eureka Forbes team