Hi,

I stay at:
Vasant Vihar,Thane(w) 400610

I had bought Eureka Forbes Aquaguard Infiniti (Water Purifier) on 07/04/2011.
As per the company's promise the machine in under maintainance till 1 year since purchase.

I had lodged a complaint on 27/12/2011 at 'EURO HELPLINE' 022 39883333.My complaint no. is 64979278.

The engineer had visited my place on 29/12/2011 and said that one of the part (monitor) needs replacement and he will do the same in 3-4 days.
Since then I have made 6 calls to Eurohelpline,just to listen to their false promices. I had a talk with their Shift incharge Mr. Sheikh on 10/01/2012. But of no use. He provided my the contact no. of Mr Sagar who is the co-ordinator of all the service centers in Thane.

I had also lodged a complaint against the service center (Mohini Enterprices).But its of no use. Mr. Sagar & Mohini Enterprices have stopped answering my calls. And Eurohelpline have no other job other than giving false promises.They have no control over their service centers.
I recommend people not to go foe Aquaguard unless and until you have ample time to run around these people for service.
They have absolutely no values & emotions even if your family is not getting a basic necessity like 'DRINKING WATER'.

Regards
Souvik Chowdhury

Dear Mr. Souvik,

We regret the inconvenience caused to you and would like to help resolve this issue on priority basis.
We have made a note of your complaint and request you to kindly provide us with your Customer ID Number and contact details so that we can look into the matter.

For any further assistance, please feel free to write in.

Regards,
Eureka Forbes Team

Originally Posted by eureka forbes

Dear Mr. Souvik,

We regret the inconvenience caused to you and would like to help resolve this issue on priority basis.
We have made a note of your complaint and request you to kindly provide us with your Customer ID Number and contact details so that we can look into the matter.

For any further assistance, please feel free to write in.

Regards,
Eureka Forbes Team

--------------------------------------------------



Hi,

my contact no. is 9867564459.
I beleive you can extract rest of the details from your system.
And I hope this time atleast you people are serious in resolving the issue.

Souvik Chowdhury

Dear Mr. Souvik,

Thank you for providing your contact details, our service team will contact you soon to resolve the issue.

For any further assistance, please feel free to write in.

Regards,
Eureka Forbes Team

Originally Posted by souvik_c82

Hi,

I stay at:
Vasant Vihar,Thane(w) 400610

I had bought Eureka Forbes Aquaguard Infiniti (Water Purifier) on 07/04/2011.
As per the company's promise the machine in under maintainance till 1 year since purchase.

I had lodged a complaint on 27/12/2011 at 'EURO HELPLINE' 022 39883333.My complaint no. is 64979278.

The engineer had visited my place on 29/12/2011 and said that one of the part (monitor) needs replacement and he will do the same in 3-4 days.
Since then I have made 6 calls to Eurohelpline,just to listen to their false promices. I had a talk with their Shift incharge Mr. Sheikh on 10/01/2012. But of no use. He provided my the contact no. of Mr Sagar who is the co-ordinator of all the service centers in Thane.

I had also lodged a complaint against the service center (Mohini Enterprices).But its of no use. Mr. Sagar & Mohini Enterprices have stopped answering my calls. And Eurohelpline have no other job other than giving false promises.They have no control over their service centers.
I recommend people not to go foe Aquaguard unless and until you have ample time to run around these people for service.
They have absolutely no values & emotions even if your family is not getting a basic necessity like 'DRINKING WATER'.

Regards
Souvik Chowdhury

Hi

I 'am still waiting for a call from EUREKA FORBES.

This is the response of a company which has a customer base of lakhs.

What a customer service example you people have set..commendable!!

Regards
Souvik

Originally Posted by souvik_c82

Hi

I 'am still waiting for a call from EUREKA FORBES.

This is the response of a company which has a customer base of lakhs.

What a customer service example you people have set..commendable!!

Regards
Souvik

Dear Mr. Souvik,

We have already shared your contact details with our service team and will get back to you shortly with an updated feedback from the team.

For any further assistance, please feel free to write in.

Regards,
Eureka Forbes Team