Hi! everybody out there, myself Tapas Datta, a resident of Agartala, Tripura. I purchased one Aquaguard storage UV on March, 2010. It has gone faulty on 6th November, 2010. Contacted service engineer Mr. Sandeep at Agartala on 8th November, 2010. After listening to observation over phone he told that the circuit inside has gone faulty which at this moment he is not having but expecting shortly. Upto 1st December, 2010, I contacted him at least 10 times over phone but his reply was "I am yet to receive the circuit board from the company". Then I booked a complaint online on the first week of December, 2010 but nobody responded. Again I booked a complaint online on 21st December, 2010. On 22nd December somebody from Guwahati office contacted me over phone. He assured me that within a day or two my case would be solved, but till today, nobody has turned up to my home nor contacted me. I am surprised a reputed company like Eureka Forbes is delivering such a worst service, it is really unbelievable that it is unable to attend one fault in nearly two months(?) I am really repenting for purchasing a product from Eureka Forbes. I am requesting to everybody out there to help me out of this situation. Thanking you.
Tapas Datta
Agartala, Tripura

Hi,

I had bought the VC in 2007.

I had called upon EF asking for a spare part which i thought it was missing and hence could not be used.

The engineer came to my house, saw the machine and found,all the spare parts were available. He did not even switch on or off or checked the system, he demanded a service charge of 250 and he says , now it is out of warranty.

on speaking to him and his supervisor, even for just visiting, as if receiving guest, we must pay Rs. 250/- for which nothing has been done.

It really frustrating to talk to someone who says, it is required to pay because their system software requires it and is mandated for a call to be closed. Where is the customer service gone here?>..is this a genuine service call?...

hi,
I bought a Aquasure ( grey and blue, 3 parts) water purifier for Rs 2000 approx in Jan, 2011.
The ring of the water tap broke in April, 2011.
Kindly arrange to call and replace the tap.
I would also want to know some addresses to local stockists of spare parts if any.
warm regards,
Manoharlal Bundhel
A-106, Jalaram Park,
LBS Road,
Bhandup (West),
Mumbai
9819580568