I have purchased the Eureka Forbes Designa water purifier on 15th August 2011.
It stopped working on 20th september. First complaint was logged on 22nd september.
First person for service from them came after 15 days of complaint. Then he said board is not working and need to replace the board and then he broke the button. Then the next person came and after that its still pending with them. They have made the correction direct but without any on/off button and after many complaints also no body is coming to rectify the problem. Hence i decided to complaint in this. Kindly look into the problem and forward the same.

Dear Customer,

We regret the inconvenience caused to you and would like to help resolve this issue on priority basis.
We have made a note of your complaint and request you to kindly provide us with your Customer ID Number, Address and contact details so that we can look into the matter.

For any further assistance, please feel free to write in.

Regards,
Eureka Forbes Team

Hi, thanks for the quick reply atleast in text, but hope you people give quick response in problem solving also any ways do i need to give address and contact details in this forum or any particular mail ID.

Dear Customer,

You can give your contact details here or you can also mail us at eurekaforbesindia.2011@gmail.com.

Should you require any further assistance, please feel free to write in.

Regards,
Eureka Forbes Team

Dear Customer,

We regret the inconvenience caused to you, we have got your contact number through message and shared the same with our service team, and they will contact you to resolve the matter.

For any further assistance, please feel free to write in.

Regards,
Eureka Forbes Team

Originally Posted by eureka forbes

Dear Customer,

We regret the inconvenience caused to you, we have got your contact number through message and shared the same with our service team, and they will contact you to resolve the matter.

For any further assistance, please feel free to write in.

Regards,
Eureka Forbes Team

Hi,

Still the problem is pending with you guys.
I dont know whats happening. After providing you with my contact details a person from your side naming Jayprakash came for the same and after visiting twice he took the purifier to service center and then after that his boss naming Mr. More called up and said would be sending it by tuesday. Its friday today and they are saying they dont have the part and just providing me with new no's to talk. Would I be getting a repaired purifier back?

Regards,
Wasim

Originally Posted by getwasimin

Hi,

Still the problem is pending with you guys.
I dont know whats happening. After providing you with my contact details a person from your side naming Jayprakash came for the same and after visiting twice he took the purifier to service center and then after that his boss naming Mr. More called up and said would be sending it by tuesday. Its friday today and they are saying they dont have the part and just providing me with new no's to talk. Would I be getting a repaired purifier back?

Regards,
Wasim

Still the problem is pending with you guys.
I dont know whats happening. After providing you with my contact details a person from your side naming Jayprakash came for the same and after visiting twice he took the purifier to service center and then after that his boss naming Mr. More called up and said would be sending it by tuesday. Its friday today and they are saying they dont have the part and just providing me with new no's to talk. Would I be getting a repaired purifier back?

Still no response pathetic service. Those call center guys just directly cut the phone if ask for a response. Would I be getting a repaired purifier back?

Originally Posted by getwasimin

Still the problem is pending with you guys.
I dont know whats happening. After providing you with my contact details a person from your side naming Jayprakash came for the same and after visiting twice he took the purifier to service center and then after that his boss naming Mr. More called up and said would be sending it by tuesday. Its friday today and they are saying they dont have the part and just providing me with new no's to talk. Would I be getting a repaired purifier back?

Still no response pathetic service. Those call center guys just directly cut the phone if ask for a response. Would I be getting a repaired purifier back?

You people are hopeless guys who dont want to do after sales job and i.e. Service.
Even after complaining so many times you guys still dont want to repair the purifier. Your guys took the purifier and brought it back in the same condition in which he took and after bringing he is telling abuse those Head office guys till then you wont get your purifier repaired. So what am i supposed to do?

Originally Posted by getwasimin

You people are hopeless guys who dont want to do after sales job and i.e. Service.
Even after complaining so many times you guys still dont want to repair the purifier. Your guys took the purifier and brought it back in the same condition in which he took and after bringing he is telling abuse those Head office guys till then you wont get your purifier repaired. So what am i supposed to do?

You people are hopeless guys who dont want to do after sales job and i.e. Service.
Even after complaining so many times you guys still dont want to repair the purifier. Your guys took the purifier and brought it back in the same condition in which he took and after bringing he is telling abuse those Head office guys till then you wont get your purifier repaired. Why am i not getting a replacement since its under warranty?