LACK OF SERVICE FROM EUREKA FORBES

Hi
i have aquaguard model nova from 01/05/2002 and under service contract after warranty till 08/08/2012 service contract no AN1003372732 which was recently service and the technician had broken the cabinet stud which hold the screw on front cabinet on 13/12/2011 and the donot want to honour this by replacement of front cabinet which was damaged by there technician while forcefully trying to pull apart the back cabinet from the front cabinet.
they promised to change the front cabinet the next day after 6 day on 20/12/2011we left the complaint on the complaint no 64892153 at 6.45pm with Banlagore office till today we have not received any call

pls help

Dear Customer,

We regret the inconvenience caused to you and would like to help resolve this issue on priority basis.
We have made a note of your complaint and request you to kindly provide us with your Customer ID Number, Address and contact details so that we can look into the matter.

For any further assistance, please feel free to write in.

Regards,
Eureka Forbes Team

I have recently bought a water purifier model "aquasure supreem 3000" on 18/10/2011 with one year warranty. About one month later, the particulate filter of the purifier teared out. I called the number given in the bill, the person assured me that he will send the technician on the next day, but no one came. I called him 6-7 times but he just said that he is sending the technician on the next day but the result was same. In the ads, they says that it purify the water very well but they are fraud, there are some dust particles found in the filtered water. This is not good for the health of my family. I am mentally harassed and I don't want to be with this purifier anymore. So, I want to get rid of this purifier. Please help me.

Dear Mr. Ravinder Kumar,

We regret the inconvenience caused to you and request you to kindly provide us with your Customer ID Number, Address and contact details so that we can look into the matter.

For any further assistance, please feel free to write in.

Regards,
Eureka Forbes Team

Originally Posted by eureka forbes

Dear Customer,

We regret the inconvenience caused to you and would like to help resolve this issue on priority basis.
We have made a note of your complaint and request you to kindly provide us with your Customer ID Number, Address and contact details so that we can look into the matter.

For any further assistance, please feel free to write in.

Regards,
Eureka Forbes Team

Dear Customer,

We value your association with Eureka Forbes. We have not heard from you for a while now. Kindly provide us your contact details.

Please do let us know if we can be of any assistance.

Regards,
Eureka Forbes Team

Originally Posted by ravinder kumar

I have recently bought a water purifier model "aquasure supreem 3000" on 18/10/2011 with one year warranty. About one month later, the particulate filter of the purifier teared out. I called the number given in the bill, the person assured me that he will send the technician on the next day, but no one came. I called him 6-7 times but he just said that he is sending the technician on the next day but the result was same. In the ads, they says that it purify the water very well but they are fraud, there are some dust particles found in the filtered water. This is not good for the health of my family. I am mentally harassed and I don't want to be with this purifier anymore. So, I want to get rid of this purifier. Please help me.

Dear Mr. Ravinder,

We value your association with Eureka Forbes. We have not heard from you for a while now. Kindly provide us your contact details. Please do let us know if we can be of any assistance.

Regards,
Eureka Forbes Team