I have a water purifier from Aquaguard(model-compact). On 20 September 2009 i bought an AMC for service for 3 years for Rs.2850/- where in i am supposed to get candle replacement twice in a year. After the service on 20th september 2009, i did not receive any service for the next one year. After repeated calls made to their call centre finally i received service in October 2010. At that time i had made a complaint regarding the service lapse (complaint number-83726366) but the response was pathetic. I was asked to call the local service centre in mumbai kandivali area and there every time they asked me to call a different person and they used to speak very rudely(specially Mr.Satish). After all this nothing happened and i was really fed up. Now again nobody turned up for the next service. Then on 10 november 2011 i lodged an online request for service on 19 november 2011 at 11 am(request no:8fa3aaf8d356). Again i had lodged a diffrent request regarding the servise lapse vide request no.2aafb84647e0. But on 19th november nobody turned up for service so at 1.40pm i called up the call centre to complain(compliant no:85909259). i was told that the person would be coming in sometime. I again called up the call centre twice on that day and each time i was told that the person would be coming that day itself but finally nobody turned up. Till day i have not even received a call from these people. Now the only option i am left with is to register a complaint with the consumer court.

I have always seen the ads about the high class service experience from eurekaforbes. If this is what you call customer service then its a shame.

continuation to the first complaint -i received a call from the service cente in Mumbai (022 28850370) on 22 November morning and the lady who spoke me told that why am giving complaint against them and their person had already come for service. when i denied this she gace the phone to some man and he started abusing me and said he had come to my place on 19th and the door was locked. When i told him that i was at home the whole day and nobody had come he again started shouting and abusing and said he has even entered in the society register. When i chequed the register, got to know he had gone to a different wing of the society and did not even bothered to call me whether i am home or not. again i called up the cust care at 5.30 pm on 22nd nov and told them all this and i was assured as usual that i will be getting a call from their side which obviously did not happened till now. i have also complaines through online system in their website and reached the 4th(second last) level of escalation and i have not received a single call from their side other than the abusive call i received from the local service centre guy.
I think the only option left with me now is to put a complaint in the consumer court and also a criminal complaint with police for abusing me over the phone.