Dear Sir,
I had purchased a Double Door Refrigerator of Samsung make i.e. SR-34 NMB. It went out of order and I lodged a complaint on 29/03/2010. After running from pillar to post it was repaired by sending the unit to the Specular Services, M G Road, Pune. It was returned after 06 days and I was charged Rs 4645=00. Again after 03 days the unit started with the similar problem. My complant to Samsung is produced below.
__________________________________________________ ____________________________________
Dr. S. K. Mohapatra Government of India
IOFHS Ministry Of Defence
Chief Medical Officer HIGH EXPLOSIVES FACTORY
FACTORY HEALTH CLINIC Khadki, Pune-411003
(M)9422075070;E_mail:drskmohapatra@gmail.com
No.7910/FHC/HEF/122 Date: 25/05/2010



To
Samsung India Electronics
[Sales & Services Department]
61-Nehru Place, 7th & 8th Flr., IFCI Tower
NEW DELHI – 110019

Sub: CALOUS ATTITUDE OF SERVICE & CUSTOMER CARE OF SAMSUNG INDIA: COMPLAINT REGARDING
REF: Complaint Nos. 8414236048 & 8414594434

Dear M/S,

I have purchased a double door refrigerator Samsung model no. “SR-34 NMB”. The unit developed a typical problem of not cooling lower compartment where as the fridger compartment functions OK. I lodged 1st complaint on 29/03/2010 followed by many more on 21/04/10, 24/04/10, 06/05/10 & so forth & so on. I also lodged complaints via E-mail vide transaction nos. 2004292584 & 2004290072. After these efforts finally your service centre “Specular Services, Camp, Pune” lifted the unit from my residence on 12/05/2010. They returned the Fridge on 18/05/2010 and charged me Rs. 4, 645=00 towards Replacement of Heater/3000, Biometal/320, gas charging/750, labour charges/250, others/300 & Service Tax/25 [Copy enclosed]. Since 24/04/2010 again the same problem started.

Being a valued customer of Samsung, I am disillusioned by the attitude of your service department which is nothing less than a systematic harassment. Now I am forced to approach your office, so that my sufferings should be taken care of. For only reason of choosing to buy Samsung product, I am inconvenienced for last almost 2 months. I would request you to please ensure that the unit should be repaired immediately, through a special group/squad of technical persons; or you may completely replace the unit with immediate effect and affirm the faith I had on Samsung brand while purchasing all products I use [Audio 3 in 1, Digital Camera, Mobile, Refrigerator & Microwave].

Thanking you,
Yours Sincerely,
Enclo: AA



[DR S K MOHAPATRA]
Bunglow No. 10, Riverside Road
Ordnance Estate, Khadki, PUNE – 411 003
Copy to: Regional Office, Mumbai- For information and necessary action.
__________________________________________________ ___________________________________
Dr. S. K. Mohapatra Government of India
IOFHS Ministry Of Defence
Chief Medical Officer HIGH EXPLOSIVES FACTORY
FACTORY HEALTH CLINIC Khadki, Pune-411003
(M)9422075070;E_mail:drskmohapatra@gmail.com
No.7910/FHC/HEF/122 Date: 08/06/2010


To
Samsung India Electronics
[Sales & Services Department]
61-Nehru Place, 7th & 8th Flr., IFCI Tower
NEW DELHI – 110019

Sub: BILLING & SERVICE RELATED COMPLAINTS AGAINST “SAMSUNG INDIA ELECTRONICS” SERVICES & CUSTOMER CARE: SETTLEMENT OF
REF: (i) Complaint Nos. 8414236048 & 8414594434
(ii) My No. 7910/FHC/HEF/122 dated 25/05/2010

Dear M/S,

Please refer to my above communications. My refrigerator model no. “SR-34 NMB” was finally attended by your rep. Mr. Praveen at 4.30 PM on 27/05/2010. He checked the unit and replaced the “Defrost timer” and asked me to run the fridge for few days and report. Till date it’s running OK. He quoted the price as Rs. 309=00 for the part and handed me over the defective one. Please note that I lodged my 1st complaint on 29/03/2010.

I have a serious doubt on the claim made by the “Specular Services, Pune” that they repaired the unit and replaced Heater, Biometal and Gas of the compressor. The chronology is that: On my first complaint Mr. Hemant from Samsung attended and opined that the compressor had to be replaced. Next came Mr. Shinde with a compressor and I confronted him “if compressor is out of order, how can the fridger compartment be working OK”. He examined and told that the compressor was OK, Biometal was OK but the heater was out of order. He also told me that heater was not available anywhere in India; hence he would find out somebody who can repair it. Then I spoke to your customer care and they also confirmed me that heater was not available. I contacted Specular services, they also told me the same and advised me to exchange it for a new one. Then I contacted service franchisee of Samsung at Cuttack, Odisha. They enquired from Kolkata as well as other regions in India and confirmed me that the heater was not available anywhere in India. They also advised me to try out heater of Whirlpool make. In the meantime I lodged complaints via E-mail vide transaction nos. 2004292584 & 2004290072. After these efforts finally your service centre “Specular Services, Camp, Pune” lifted the unit from my residence on 12/05/2010. They returned the Fridge on 18/05/2010 and charged me Rs. 4, 645=00 towards Replacement of Heater/3000, Biometal/320, gas charging/750, labour charges/250, others/300 & Service Tax/25 [Copy enclosed]. Now the doubt arose as to how the heater which was not available anywhere in India suddenly surfaced? Was I fakely charged?? If the unit was with the service centre for good 06 days, how come the basic thing like Defrost Timer was not checked, since it’s the main functionary to periodically cut the supply for defrosting??? The defective parts replaced were never returned to me, why????
Contd…02
…02…

On the first instance I believed the service centre’s claim and paid Rs. 4, 645=00 vide a cheque No. 570043 dated 22/05/2010 of Axis bank, Pune, to the person [Mr. Khan] who delivered the unit, after discussing the issue with Mr. Desouza of Specular Services. To my horror the fridge developed same problem on 24/05/2010. I called up Ms. Gauri of Specular Services and intimated her that I was instructing my banker to stop the payment due to obvious reasons. I also told Mr. Desiuza of specular services regarding the problem. I did not get any response till next day, in spite of the promise by Mr. Desouza to attend it immediately. Then I was forced to shoot a complaint to your New Delhi office and Mumbai office on 25/05/2010. After 02 days the Samsung engineer attended the unit and it was made OK. But it’s a matter of regret that I am yet to get any reply/response from the “Samsungs India Electronics” New Delhi office or Mumbai office.

Due to above reasons I have serious doubts on the credential as well as billing of your service centre “Specular Services, Pune”. Thus I have no options left rather than holding the payment and requesting for a thorough investigation in to the entire episode. You may detail a team to inspect the unit and find out the veracity of the claim preferred by the “Specular Services, Pune”.

You may kindly note that your repute as a Leader in the Electronic goods in India is at stake due to such unscrupulous service providers. Please note that payment for genuine service is never an issue and I promise to pay the amount as soon as possible, once the credentials of billing are established.

Being a valued customer of Samsung, I am pained, inconvenienced and systematically harassed during the peak of Summer for more than 02 months with a non-functional refrigerator. Thus I am at liberty to sue your service provider as well as the Company in the Consumers Courte for the above sufferings and claim suitable compensation.

May I once again ask your office to respond to my above complaint at an early date and settle the dispute/issue?

Thanking you,

Yours Sincerely,
Enclo: AA




[DR S K MOHAPATRA]
Bunglow No. 10, Riverside Road
Ordnance Estate, Khadki, PUNE – 411 003

Copy to: (i) Regional Office, Mumbai- For information and necessary action.
(ii) Service Manager, Pune Head Office- For information and necessary action.
__________________________________________________ _____________________________________
Thanking you,
Your's sincerely
Dr S K Mohapatra
Tel: 020-25810116 [Telefax]
09422075070 [Mobile]

Dr Mohapatra.

HAVE YOU TRIED TO FILE A CASE AGAINST THE SELLERS FOR SELLING YOU A FAULTY PRODUCT AND HAVING TO PAY FOR IT DESPITE BEING COVERED UNDER WARRANTY ?

UNLESS YOU HAVE OPTED OUT OF WARRANTY THEN THEY ARE NOT WRONG TO CHARGE YOU .

IF YOU ARE WITH WARRANTY AND HOLD ALL DOCS, FILE AN FIR AGAINST THE RESELLERS AND SEND THEM A NOTICE TO "" REPLACE THE FRIDGE TOTALLY ""

THIS IS WHAT I THINK.

THEY SHOULD ALSO PAY BACK ALL LEGAL FEES AND HARASSMENT DUE NOTICE AND ALL CHARGES YOU HAVE PAID SO FAR.

TAKING SAMSUNG TO COURT IS ADVISABLE, AS THEY SHALL THEN COME TO NORMS WITH NOT SELLING FAKE OR FAULTY STUFF IN INDIA JUST BECAUSE INDIANS LIKE THE NAME SAMSUNG??

THIS IS MY HONEST OPINION AND INFACT, START A GROUP OF ALL THOSE WHO HATE SAMSUNG FOR SOME REASON OR THE OTHER AND WANT TO FILE CHARGES, MAKE A LARGE COMPLAINT AGAINST THE BIG BRAND ONE TIME.

PQ

Originally Posted by Unregistered

Dear Sir,
I had purchased a Double Door Refrigerator of Samsung make i.e. SR-34 NMB. It went out of order and I lodged a complaint on 29/03/2010. After running from pillar to post it was repaired by sending the unit to the Specular Services, M G Road, Pune. It was returned after 06 days and I was charged Rs 4645=00. Again after 03 days the unit started with the similar problem. My complant to Samsung is produced below.
__________________________________________________ ____________________________________
Dr. S. K. Mohapatra Government of India
IOFHS Ministry Of Defence
Chief Medical Officer HIGH EXPLOSIVES FACTORY
FACTORY HEALTH CLINIC Khadki, Pune-411003
(M)9422075070;E_mail:drskmohapatra@gmail.com
No.7910/FHC/HEF/122 Date: 25/05/2010



To
Samsung India Electronics
[Sales & Services Department]
61-Nehru Place, 7th & 8th Flr., IFCI Tower
NEW DELHI – 110019

Sub: CALOUS ATTITUDE OF SERVICE & CUSTOMER CARE OF SAMSUNG INDIA: COMPLAINT REGARDING
REF: Complaint Nos. 8414236048 & 8414594434

Dear M/S,

I have purchased a double door refrigerator Samsung model no. “SR-34 NMB”. The unit developed a typical problem of not cooling lower compartment where as the fridger compartment functions OK. I lodged 1st complaint on 29/03/2010 followed by many more on 21/04/10, 24/04/10, 06/05/10 & so forth & so on. I also lodged complaints via E-mail vide transaction nos. 2004292584 & 2004290072. After these efforts finally your service centre “Specular Services, Camp, Pune” lifted the unit from my residence on 12/05/2010. They returned the Fridge on 18/05/2010 and charged me Rs. 4, 645=00 towards Replacement of Heater/3000, Biometal/320, gas charging/750, labour charges/250, others/300 & Service Tax/25 [Copy enclosed]. Since 24/04/2010 again the same problem started.

Being a valued customer of Samsung, I am disillusioned by the attitude of your service department which is nothing less than a systematic harassment. Now I am forced to approach your office, so that my sufferings should be taken care of. For only reason of choosing to buy Samsung product, I am inconvenienced for last almost 2 months. I would request you to please ensure that the unit should be repaired immediately, through a special group/squad of technical persons; or you may completely replace the unit with immediate effect and affirm the faith I had on Samsung brand while purchasing all products I use [Audio 3 in 1, Digital Camera, Mobile, Refrigerator & Microwave].

Thanking you,
Yours Sincerely,
Enclo: AA



[DR S K MOHAPATRA]
Bunglow No. 10, Riverside Road
Ordnance Estate, Khadki, PUNE – 411 003
Copy to: Regional Office, Mumbai- For information and necessary action.
__________________________________________________ ___________________________________
Dr. S. K. Mohapatra Government of India
IOFHS Ministry Of Defence
Chief Medical Officer HIGH EXPLOSIVES FACTORY
FACTORY HEALTH CLINIC Khadki, Pune-411003
(M)9422075070;E_mail:drskmohapatra@gmail.com
No.7910/FHC/HEF/122 Date: 08/06/2010


To
Samsung India Electronics
[Sales & Services Department]
61-Nehru Place, 7th & 8th Flr., IFCI Tower
NEW DELHI – 110019

Sub: BILLING & SERVICE RELATED COMPLAINTS AGAINST “SAMSUNG INDIA ELECTRONICS” SERVICES & CUSTOMER CARE: SETTLEMENT OF
REF: (i) Complaint Nos. 8414236048 & 8414594434
(ii) My No. 7910/FHC/HEF/122 dated 25/05/2010

Dear M/S,

Please refer to my above communications. My refrigerator model no. “SR-34 NMB” was finally attended by your rep. Mr. Praveen at 4.30 PM on 27/05/2010. He checked the unit and replaced the “Defrost timer” and asked me to run the fridge for few days and report. Till date it’s running OK. He quoted the price as Rs. 309=00 for the part and handed me over the defective one. Please note that I lodged my 1st complaint on 29/03/2010.

I have a serious doubt on the claim made by the “Specular Services, Pune” that they repaired the unit and replaced Heater, Biometal and Gas of the compressor. The chronology is that: On my first complaint Mr. Hemant from Samsung attended and opined that the compressor had to be replaced. Next came Mr. Shinde with a compressor and I confronted him “if compressor is out of order, how can the fridger compartment be working OK”. He examined and told that the compressor was OK, Biometal was OK but the heater was out of order. He also told me that heater was not available anywhere in India; hence he would find out somebody who can repair it. Then I spoke to your customer care and they also confirmed me that heater was not available. I contacted Specular services, they also told me the same and advised me to exchange it for a new one. Then I contacted service franchisee of Samsung at Cuttack, Odisha. They enquired from Kolkata as well as other regions in India and confirmed me that the heater was not available anywhere in India. They also advised me to try out heater of Whirlpool make. In the meantime I lodged complaints via E-mail vide transaction nos. 2004292584 & 2004290072. After these efforts finally your service centre “Specular Services, Camp, Pune” lifted the unit from my residence on 12/05/2010. They returned the Fridge on 18/05/2010 and charged me Rs. 4, 645=00 towards Replacement of Heater/3000, Biometal/320, gas charging/750, labour charges/250, others/300 & Service Tax/25 [Copy enclosed]. Now the doubt arose as to how the heater which was not available anywhere in India suddenly surfaced? Was I fakely charged?? If the unit was with the service centre for good 06 days, how come the basic thing like Defrost Timer was not checked, since it’s the main functionary to periodically cut the supply for defrosting??? The defective parts replaced were never returned to me, why????
Contd…02
…02…

On the first instance I believed the service centre’s claim and paid Rs. 4, 645=00 vide a cheque No. 570043 dated 22/05/2010 of Axis bank, Pune, to the person [Mr. Khan] who delivered the unit, after discussing the issue with Mr. Desouza of Specular Services. To my horror the fridge developed same problem on 24/05/2010. I called up Ms. Gauri of Specular Services and intimated her that I was instructing my banker to stop the payment due to obvious reasons. I also told Mr. Desiuza of specular services regarding the problem. I did not get any response till next day, in spite of the promise by Mr. Desouza to attend it immediately. Then I was forced to shoot a complaint to your New Delhi office and Mumbai office on 25/05/2010. After 02 days the Samsung engineer attended the unit and it was made OK. But it’s a matter of regret that I am yet to get any reply/response from the “Samsungs India Electronics” New Delhi office or Mumbai office.

Due to above reasons I have serious doubts on the credential as well as billing of your service centre “Specular Services, Pune”. Thus I have no options left rather than holding the payment and requesting for a thorough investigation in to the entire episode. You may detail a team to inspect the unit and find out the veracity of the claim preferred by the “Specular Services, Pune”.

You may kindly note that your repute as a Leader in the Electronic goods in India is at stake due to such unscrupulous service providers. Please note that payment for genuine service is never an issue and I promise to pay the amount as soon as possible, once the credentials of billing are established.

Being a valued customer of Samsung, I am pained, inconvenienced and systematically harassed during the peak of Summer for more than 02 months with a non-functional refrigerator. Thus I am at liberty to sue your service provider as well as the Company in the Consumers Courte for the above sufferings and claim suitable compensation.

May I once again ask your office to respond to my above complaint at an early date and settle the dispute/issue?

Thanking you,

Yours Sincerely,
Enclo: AA




[DR S K MOHAPATRA]
Bunglow No. 10, Riverside Road
Ordnance Estate, Khadki, PUNE – 411 003

Copy to: (i) Regional Office, Mumbai- For information and necessary action.
(ii) Service Manager, Pune Head Office- For information and necessary action.
__________________________________________________ _____________________________________
Thanking you,
Your's sincerely
Dr S K Mohapatra
Tel: 020-25810116 [Telefax]
09422075070 [Mobile]

Never to buy the samsung products, they are really pathetic and dont ever expect after sale service this people they dont even turnup. I was so disappointed by their washing machine, tv, refrigerator that i sold them in six months.

I can understand the plight of Dr. Mohapatra.
I am having to go thru the same ordeal after having purchased a SAMSUNG AC from VIJAY SALES in January. After working for 6-7 days, it stopped cooling. Inspite of repeated requests, the Service centre concerned is very casual in its approach. I am thinking of going legal against SAMSUNG and VIJAY SALES.
Regards
Sanjay Ghosh
NIBM Road, PUNE.

Sub: DEFECTIVE Air Conditioner
SAMSUNG AC AS183USB
DATE OF PURCHASE: 27/01/2011


The said machine was purchased from M/S VIJAY SALES, Pune and delivered the day after the purchase. However installation took 6 days that too only after repeated requests. M/S Modern Enterprises at NIBM installed the machine and they did a shabby job. They charged 2250/- for installation and an additional Rs. 1400/- for drilling a hole (did not give any receipts or bill for this).

The machine was used only 6-7 times and in the first week of March, 2011 it stopped cooling.

Complaints were logged both with VIJAY SALES (REF: 1103B090017) and with SAMSUNG (8429995559).

It has been more than 2 weeks since then and the problem is yet to be rectified. Every time the technicians come and do the work and the next day the problem starts again.

The Manager in MODERN ENTERPRISES has committed replacement of the machine. It is now over 3 days and we have no news of what is the status.

I will never recommend a SAMSUNG to anyone. It has been a painful experience.

Sanjay Ghosh
NIBM, Pune - 411014