We brought a microwave from Godjej on 9/1/2010. ]During the gurantee period a part got damaged and the people from the customer care took the pcb port on 26/6/2010. from then on we have called them repeatedly, mailed them , but no conclusive response has come from them.Should i go to customer court regarding this?please advice

THANK GODREJ CUSTOMER CARE

MY GODREJ AIR CONDITIONER WAS RUNNING WITHOUT AUTO CUT OFF SINCE LAST ONE YEAR FOLLOWED BY AN ATTEMPT TO SERVICE IT BY THE AGENCY PEOPLE. PAST ONE YEAR THEY WERE SILENT AND KEPT AWAY FOR ONE YEAR EVEN AFTER CALLING THEM. I FELT I AM LUCKY TO HAVE THEM BACK AGAIN TO CHANGE MY PCB. I WAS REALLY WONDERING WHEN THEY SAID IT WILL BE READY IN 02 DAYS. AND IT PASSED EXACTLY 23 DAYS TODAY.

WHAT MADE ME WRITING IT IS, WHEN I CALLED THE VELLORE GODREJ AGENCY, THE OWNER IS SWITCHED OFF AND THE TECHNICIAN IS TELLING... SORRY, I DONT HAV ANY INSTRUCTION....

IT WILL BRING ME IMMENSE PLEASURE IF IT IS READY IN NEAR FUTURE AND WILL SURELY WRITE TO YOU REGARDING THIS.

MY E MAIL ID IS safeparagon@gmail.com