I registered complaint # 1310402524 with Godrej Customer Care ( phone number 1 800 209 5511) on 13 October 2011 for OVERCOOLING in my Godrej refrigerator. Six days later, on 19 October 2011, an electrician came to my residence in Kodaik****, from Dindigul, Tamil Nadu. He replaced my thermostat with a defective thermostat (they are recycling old and defective parts by taking the replaced parts from customer homes, cleaning and packing them to look like new), and then insisted on replacing the compressor relay too. He took my perfectly functioning relay and put in an old relay. For this work, he charged me Rs. 1,550. The fact is, that a defective relay will prevent the compressor from starting, and my compressor had no problem starting!

Since there was no improvement in the working condition, I requested the electrician to return to my home and return the relay he had removed from my refrigerator. I have also sent two separate letters to Mr. Ravi Bhat, the service manager of Godrej, but with no response. I have called 1 800 209 5511 a dozen times to request immediate action, but there is no response. Finally, I called a private mechanic from Madurai at my own expense, to come rectify the problem, and it became necessary to replace the defective thermostat that the Godrej mechanic had installed on 19 October 2011.

One thing is clear. Godrej service is ridiculously slow to respond to complaints, if they choose to respond at all. And Mr. Bhat of Godrej makes tall claims with the media that Godrej has a guaranteed response within 48 hours. Maybe he does not know that his service provider in Dindigul is cheating Godrej customers and recycling old and defective parts at exorbitant prices.

Originally Posted by Unregistered

I registered complaint # 1310402524 with Godrej Customer Care ( phone number 1 800 209 5511) on 13 October 2011 for OVERCOOLING in my Godrej refrigerator. Six days later, on 19 October 2011, an electrician came to my residence in Kodaik****, from Dindigul, Tamil Nadu. He replaced my thermostat with a defective thermostat (they are recycling old and defective parts by taking the replaced parts from customer homes, cleaning and packing them to look like new), and then insisted on replacing the compressor relay too. He took my perfectly functioning relay and put in an old relay. For this work, he charged me Rs. 1,550. The fact is, that a defective relay will prevent the compressor from starting, and my compressor had no problem starting!

Since there was no improvement in the working condition, I requested the electrician to return to my home and return the relay he had removed from my refrigerator. I have also sent two separate letters to Mr. Ravi Bhat, the service manager of Godrej, but with no response. I have called 1 800 209 5511 a dozen times to request immediate action, but there is no response. Finally, I called a private mechanic from Madurai at my own expense, to come rectify the problem, and it became necessary to replace the defective thermostat that the Godrej mechanic had installed on 19 October 2011.

One thing is clear. Godrej service is ridiculously slow to respond to complaints, if they choose to respond at all. And Mr. Bhat of Godrej makes tall claims with the media that Godrej has a guaranteed response within 48 hours. Maybe he does not know that his service provider in Dindigul is cheating Godrej customers and recycling old and defective parts at exorbitant prices.

Dear Customer,

We have seen your complaint. We apologize for all the delay occurred in the past, but we’re surely around now :-) We are now online to take all your feedback into consideration.

We are unable to track your complaint as certain data hasn’t been mentioned. Please share the following details with us for our Customer Care to get in touch with you:

Kindly send across your Name, Email ID, Contact number, Consumer Complaint and City on the below given email address.

If any more Queries kindly contact us at smartcare@godrej.com or call us on 1800-209-5511.

Regards,
Godrej Appliances Team
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I am also having the problem from godrej...my complain is pending from the last 4.6 years...the top door is rusted in just 4 months...and after complain they change but not the same one with assurance that they will change with the same one...and till date nothing happens and now they says they don't have the similar type...just imagine to confirm that the door in not available they take 4.6 years....I have lots of Complain Nos...and I have spoken to the top Sr. Service Manager also but they don't care for the Customer......

Originally Posted by VInodmundra

I am also having the problem from godrej...my complain is pending from the last 4.6 years...the top door is rusted in just 4 months...and after complain they change but not the same one with assurance that they will change with the same one...and till date nothing happens and now they says they don't have the similar type...just imagine to confirm that the door in not available they take 4.6 years....I have lots of Complain Nos...and I have spoken to the top Sr. Service Manager also but they don't care for the Customer......

Dear Customer,

We have seen your complaint. We apologize for all the delay occurred in the past, but we’re surely around now. We are now online to take all your feedback into consideration.

We are unable to track your complaint as certain data hasn’t been mentioned. Please share the following details with us for our Customer Care to get in touch with you:

Kindly send across your Name, Email ID, Contact number, Consumer Complaint and City on the below given email address.

If any more Queries kindly contact us at smartcare@godrej.com or call us on 1800-209-5511.

Regards,
Godrej Appliances Team
Facebook - Godrej Appliances | Facebook
Twitter - ?????? ?? Godrej Appliances (@GodrejAppliance)