I have purchased PureIT Compact water filter a few months back in Bangalore. I am facing problem with it. The filter is not functioning to it's fullest capacity as mentioned in the user manual. When I called the dealer, dealer asked me to contact company. When I called the company they are denying to provide any support to this model though they have mentioned to provide one in their warranty and instead reverting me back to dealer for support. This is a clear case of Hindustan Unilever intending to cheat customers. It seems they have removed support on this particular model suddenly, and even though they have given warranty, they are now denying the service. Now, what is the procedure to pull the company in the consumer court and get the justice?

I have been using the above mentioned water filter for more than 6 months. Since the past 3-4 weeks the germ cell battery kit got exhausted and the filter stopped working. Following this i called the customer care number 09243100100 asking them to deliver a new battery kit. But to my shock the complaint has not been attended to in-spite of repeated calls. I dont understand the reason for delay. During the call time they keep asking the same details which have been answered with utmost patience and their assurances have turned out to be false. Now after spending more than a 1000 rupees on alternate source of water, i have lost my patience.And the complaint still remains to be attended.Please guide me as to how such terrible customer care services can be drawn to court for harrasing its customers and not delivering the basic services and not to mention the inconvenience caused to us, time wasted, repeated call costs...etc. PLEASE HELP!!!:mad