We purchased Germ kill kit form company on 30 Nov, 2011 & germ kill battery became a completely red with in 15 days & stop working. On 16 Dec, 2011 I registered complain for germ kill battery but form the date of complaint registered to till the date no any action has been taken by the company.

Inspite of regular phone calls and follow-ups apart form stupid fake promises & irritative SMS (we could not trace your address.........) we have not received any type of response from the company, no any single representative came to check what is exactly issue with germ kill battery.

The following is the customer id number and the complaint registered with the company .
CUSTOMER ID NO.1926859301
COMPLAINT NO. C113930600

I hope after registering complaint in consumer court these shameless peoples will awake form the sleep & some action will be taken.

Dear Sir,
At the outset we are grateful to you for writing to us with your experience. This will help us in improving our processes to serve you and other consumers better.
At Pureit, we treat each complaint on a priority. We continuously strive to achieve ‘zero’ complaints and all our resources are focused towards attaining that goal. We thank you for contributing in partnering with us to achieve our goal.
Our customer care executive visited your place on 03rd January and resolved your issue. And we trust that the solution was satisfactory.

We will be glad to assist you for any kind of future queries.
You may reach us by,
1. Replying to this response, or
2. Email: pureit.hul@unilever.com, or
3. Website: http://www.pureitwater.com or
4. Phone Call @ our 24 x 7 Pureit helpline: 1860-180-1000 / 1860-500-5678

Regards
Pureit Team

I purchased Pureit Auto-fill on16/06/2011 for my office. In my office there are 3 persons . and average consumption of water is 5 Ltrs per day. There are 24 to 25 working days in a month. So In 5 months till nonember,2011,total consumtion of water was Approx.600 Ltrs. Battery of my Pureit has become red in December and it is not working.As per their Service Manual Battery should last for 1500 Ltrs. I made several complains to their service centre but they didn't resolve my problem till date. As per their version they can't help in this matter and I have to purchase new battery to bring it in working condition.
.Details of my Complain is given hereunder.

Customer ID 1930970236

Complain no. C113932777 on 20/12/2011
C113946848 on 27/12/2011
C123958819 on 04/01/2012

Dear Sir,
At the outset we are grateful to you for writing to us with your experience. This will help us in improving our processes to serve you and other consumers better.
At Pureit, we treat each complaint on a priority. We continuously strive to achieve ‘zero’ complaints and all our resources are focused towards attaining that goal. We thank you for contributing in partnering with us to achieve our goal.
Our customer care executive visited your place on 13th January and resolved your issue. And we trust that the solution was satisfactory.

We will be glad to assist you for any kind of future queries.
You may reach us by,
1. Replying to this response, or
2. Email: pureit.hul@unilever.com, or
3. Website: http://www.pureitwater.com or
4. Phone Call @ our 24 x 7 Pureit helpline: 1860-180-1000 / 1860-500-5678

Regards
Pureit Team