I made a complaint of the air conditioner, which is in warranty period, on hitachi cstomer care number (07930414747) on 11 July, 2011 with a complaint number 11052700034 regarding non functioning of the machine. I reminded about the complaint atleast five times; and every time got the answeer that it would be corrected by tomorrow. Till date none from service center, Hisar, Haryana had contacted, even not by telephone. The registered telephone number(with Hitachi customer care) of myself is +91-9215124680. However, I contacted with service center Hisar atleast ten times, with my said telephone number and with another telephone numbered +91-8901255961.
Sir, till date no body from service center has contacted me and my family is being tortured both physically and mentally, as if I got AC repaired with any other organization the warranty is lost and Hitachi peoplle are not rectifying the probelom.
An urgent necessary action with necessary compensation is seeked with your intervention.
Dr Lovesh Shukla
H No. 10, type II
Campus MAMC
Agroha-125047, Hisar
Haryana, India
email: drlovesh@gmail.com
Tel No: +91-9215124680
AC moel no: RAC517IRD
Machine no: SF110C16762
Purchaged on: 30 April, 2011

Hitachi Air Conditioner and that too in customer warranty period... and then such a lazy display of concern. I am surprised for Hitachi is one of the reigning AC brands. Anyway, from now on make it a point to go for Brands like LG, Samsung, Daikin India, Haier... I mean there are so many.

I am surprised that brand Hitachi- AC and CS is giving you troubled times. And if your fridge is in warranty period and they will have to give you replacement or pay for the damage. And you as a customer should not give up on your right. So fight till the last and get what you deserve and them let them know about how a brand's reputation is to be maintained by letting them know about other's fantastic customer service - there are many Daikin India is also superb!

It is surely unbelievable that Hitachi AC under warranty is not replaced for it is rare to hear a complaint for Hitachi, Haier, Daikin India. It is also possible that it is the fault of local dealer that had sold you the product. So you need to first clarify things.