Dear Sir/Madam,

On December 29th,2011 we have made an order for Elina DX Model for which there was a offer of micro oven for 20490-00 thru Credit card with Oder No 233469. . My credit card was debited for an amount of Rs 20490-00 on the same day and i was informed that the washing machine was delivered within a week to my address # 19-3-336, Bhavani Nagar, Old Town, Anantapur - 515001, Andhra Pradesh.

When we called up the call center they told that the Elina DX model is out of stock and the production has also been stopped. No official of IFB has informed to us and till date no one has reverted us back.

When we called up the call center, they have been giving us the contact details of the officials to contact and when we contacted them they are giving some other number to call. Like this have contacted around 9 officials of IFB with no result.

We request you to please look into the matter and please instruct IFB to arrange for the shipment of the machine else arrange to refund my money along with interest.

Regards

Syed Siddiq
Mobile - 9000389382
Email - sabsaq@gmail.com

The issue is resolved in my favour though there was delay by IFB providing the alternative. I have accepted their offer of a better washing machine with money from side too. Thanks for the oppourtunity provided by this forum.

Glad to hear that your issue with IFB has now been resolved to your satisfaction. Many thanks to IFB to have come to the rescue of this customer.