IFB Digital 7Kg Washing M/c (bought at Kohinoor Showroom, Sector-9, Vashi, & installed on July 31, 2008, just out of 2-year warranty period) now becoming junk because of IFB's callous customer-care

This is further to my several complaints lodged with IFB vide complaint no. 4987639 dated August 23, 2010. This 2-year-old sophisticated m/c just out of its 2 year warranty period (expired 31-07-2010), stopped working on 21st August and the company has been very lax about getting it repaired. In the last 14 days, since the m/c broke down, we have been repeatedly pleading with IFB's customer care but there have been only 2 visits and machine is still under repair.. the first visit by the technician (one Mr Anand, of 'Delight Services', Sanpada, Navi Mumbai) was apparently to check the problem; the second visit by him was to fix the Digital Board, which Mr Anand claimed was the cause of the problem. The Board cost (of 7000/- !) was mentioned to us by him over mobile just minutes before his visit. This technician then demanded the money immediately on installation, (without even checking the proper working of the part), from my 78-yr-old mother! Of course, we requested that he wait at least till the end of a full cycle of the machine, for us to ascertain that the part, (which was at a whopping cost of Rs 7000 and not just a few hundred rupees), was working satisfactorily. The problem had earlier occurred at the Rinse stage, which is the ending stage of the cycle -- and soapy water was left un-drained. (This soap-water was in the machine for 4-5 days before the Technician, Anand's, 2nd visit with the part, leaving the Drum at risk of rusting). However, to our disbelief, Anand refused to wait for even one full cycle, (apparently at the behest of his boss, Mr Param Yadav of 'Delight Services'), and stopped the machine, dumped the wet clothes out, removed the just-installed Board & left!

Since then Mr Anand & Mr Param Yadav have been telling us that it is IFB's policy to collect payment immediately on installation of the part, IN OTHER WORDS, WITHOUT GIVING A CHANCE FOR THE CUSTOMER TO EVEN CHECK WHETHER THE REPLACED PART IS WORKING EFFECTIVELY.

Now (as on Sep 5, 2010, 16 DAYS after the complaint was lodged with IFB), the customer-care says that the part is not available and is making us wait indefinitely. Meanwhile, our pile of unwashed clothes & linen is growing, while we are making do with manual washing by our maid (just out of an illness) for the essential clothes.. This situation cannot be sustained by us for much longer.

IFB has seemingly no interest whatsoever in helping out a customer who has only 2 years ago paid a whopping amount of nearly 30000/- for its product, expecting trouble-service of at least a few years.. (Our previous washing machines have given us several years of trouble-free performance, including the previous Siemens front-loading m/c which worked faithfully for 10+ years).